Job summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
This role will be based in our London office for a minimum of 3 days a week.
Working within the Corporate Affairs Directorate the postholder is responsible for providing a range of administration support across the organisation. This will include minute taking, maintaining action logs, management of the general enquiries mailbox, travel bookings, raising requisition and purchase orders, obtaining quotes for a range of goods, services and stationary, transcribing audio interviews, preparing slides decks, collating data and other information.
Potential applicants can contact Shannon Cook at shannon.cook@nhscfa.gov.uk for an informal chat if you have any questions regarding the role.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held online w/c 2nd June
Main duties of the job
Minute taking at a range of meetings, projects and working groups throughout the organisation and management of the associated action logs, checking progress and implementation against deadline dates.
Oversight of the general enquiries mailbox and other shared mailboxes, reviewing queries and responding autonomously or redirecting as required.
Receive information from a variety of internal and external stakeholders, review content, request further information to ensure full understanding and coordinate responses. This will include handling complex and sensitive data requests.
Making travel and accommodation bookings for the whole organisation ensuring best value for money.
About us
This role is London based and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC.The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Job description
Job responsibilities
Obtaining quotes, raising requisition and purchase orders for a range of goods, services and stationary. Complete Goods received notices and maintain financial information.
Transcribing audio interviews conducted by the National Investigation Team and LCFS/Complaints Officer.
Prepare slides decks on behalf of the Senior Management and Leadership Team and liaise with the digital designers to complete presentations in a timely manner.
Collate information, statistics and other data and prepare reports under the direction of the Executive Assistant and others as required.
Extract information from a range of reports and present in alternative formats.
Use a range of web based and internal systems.
Please see full Job Description and Person Specification
Job description
Job responsibilities
Obtaining quotes, raising requisition and purchase orders for a range of goods, services and stationary. Complete Goods received notices and maintain financial information.
Transcribing audio interviews conducted by the National Investigation Team and LCFS/Complaints Officer.
Prepare slides decks on behalf of the Senior Management and Leadership Team and liaise with the digital designers to complete presentations in a timely manner.
Collate information, statistics and other data and prepare reports under the direction of the Executive Assistant and others as required.
Extract information from a range of reports and present in alternative formats.
Use a range of web based and internal systems.
Please see full Job Description and Person Specification
Person Specification
Knowledge and Experience
Essential
- Demonstrable knowledge and experience in office administration
- Demonstrable experience of collating detailed, complex & sensitive information/data.
- Demonstrable experience of reviewing queries and responding or escalating as required.
- Practical application of Microsoft Office products.
Desirable
- Experience in raising requisition and purchase orders and using Integra of other financial system
- Experienced in using sharepoint and TEAMS
Specialist Knowledge
Essential
- Demonstrable knowledge of the General Data Protection Regulations and management of sensitive and confidential data.
- Demonstrable understanding of equal opportunities & diversity
- Significant practical experience of supporting and liaising with senior managers including diary management, setting up meetings and taking action minutes
- Demonstrable experience of accurate collation of detailed, complex & sensitive information or data
- Experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
Desirable
- Awareness of counter-fraud and corruption in private and public sector legislation
Qualifications
Essential
- GCSE (or equivalent) passes in Maths & English Lang.
- NVQ Level 3 or similar in relevant subject or equivalent experience in business and administration
Desirable
- Diploma level in administrative studies or other relevant discipline
Communication Skills
Essential
- Exchange information with colleagues on a variety of departmental matters and procedures.
- Ability to Communicate complicated administrative information to staff from other departments, external contacts.
- Maintains working relationships with internal and external stakeholders.
- Motivates self to achieve objectives.
- Communicates complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required.
Person Specification
Knowledge and Experience
Essential
- Demonstrable knowledge and experience in office administration
- Demonstrable experience of collating detailed, complex & sensitive information/data.
- Demonstrable experience of reviewing queries and responding or escalating as required.
- Practical application of Microsoft Office products.
Desirable
- Experience in raising requisition and purchase orders and using Integra of other financial system
- Experienced in using sharepoint and TEAMS
Specialist Knowledge
Essential
- Demonstrable knowledge of the General Data Protection Regulations and management of sensitive and confidential data.
- Demonstrable understanding of equal opportunities & diversity
- Significant practical experience of supporting and liaising with senior managers including diary management, setting up meetings and taking action minutes
- Demonstrable experience of accurate collation of detailed, complex & sensitive information or data
- Experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
Desirable
- Awareness of counter-fraud and corruption in private and public sector legislation
Qualifications
Essential
- GCSE (or equivalent) passes in Maths & English Lang.
- NVQ Level 3 or similar in relevant subject or equivalent experience in business and administration
Desirable
- Diploma level in administrative studies or other relevant discipline
Communication Skills
Essential
- Exchange information with colleagues on a variety of departmental matters and procedures.
- Ability to Communicate complicated administrative information to staff from other departments, external contacts.
- Maintains working relationships with internal and external stakeholders.
- Motivates self to achieve objectives.
- Communicates complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required.
Employer details
Employer name
NHS Counter Fraud Authority
Address
7th Floor, HM Government Hub
10 South Colonnade, Canary Wharf
London
E14 4PU
Employer's website
https://cfa.nhs.uk/ (Opens in a new tab)
