Job summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
We are excited to offer an opportunity for an enthusiastic, skilled and experienced Infrastructure Engineer to join our dynamic team. In this pivotal role, you will collaborate with an existing Infrastructure Engineer and technical Infrastructure Manager to support business-as-usual activities and play a crucial role in the development and support of the infrastructure.
As part of a small, agile team, your ability to adapt and support various areas of the business and technology will be crucial. This role is ideal for someone who thrives in a fast-paced, innovative environment and is eager to contribute to major projects that impact the entire organisation. If you are passionate about making a significant impact and looking for a challenging yet rewarding opportunity, we would love to hear from you.
Special Clearance/DBS required.
Potential applicants can contact Jamie Pearson at jamie.pearson@nhscfa.gov.ukfor an informal chat if you have any questions regarding the role.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held between 4th/6th June 2025.
Main duties of the job
The NHSCFA Technology function develops, secures, supports, and operates systems in support of NHSCFA operations. Business critical back-office and internet deployed digital applications are provided to support NHSCFA business streams.
The Infrastructure Engineer is a key role within the NHSCFA Information Systems team, supporting the ICT cloud and on-premise Infrastructure and Data network services to ensure the provision of an efficient and reliable service across all NHSCFA offices and to its remote workers.
About us
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Job description
Job responsibilities
As an Infrastructure Engineer, you will support the Infrastructure Manager to deliver innovative ICT projects, support, and develop the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery framework. Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation.
Please see full Job Description and Person Specification
Job description
Job responsibilities
As an Infrastructure Engineer, you will support the Infrastructure Manager to deliver innovative ICT projects, support, and develop the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery framework. Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation.
Please see full Job Description and Person Specification
Person Specification
Knowledge and Experience
Essential
- Extensive knowledge and experience in developing, implementing and supporting a national IT infrastructure and associated services.
- Significant experience in supporting and troubleshooting complex IT solutions.
- Proven track record of delivering improved outcomes for internal and external customers using technology and creative approaches.
- Ability to analyse technical designs and provide technical assurance for supplier designs and proposals.
- At least one of the following: oExperience in building effective business relationships across the organisation and with suppliers and partners, facilitating collaboration among diverse stakeholders. oExperience in implementing policies aligned with strategic plans. oAbility to influence the allocation and management of resources for assignments. Proven experience in designing strategies within a multi-supplier environment.
Desirable
- Experience of ISO20000 Service Management
- Experience of ISO27001 Security Management Standards.
- Experience of ITIL Service Management
Specialist Knowledge
Essential
- Infrastructure Services: oGood knowledge of Microsoft Azure services oExperience with Active Directory oKnowledge of DNS management oUnderstanding of DHCP configuration oAbility to create and manage Group Policy Objects (GPO) oNetwork/Firewall Technologies oSAN and NAS Storage Administration oExperience with Windows Servers
- At least 2 of the following oExperience with Linux Servers oProficiency in VMWare vSphere oProficiency in PowerShell scripting oExperience with Microsoft Intune oFamiliarity with Exchange Online oKnowledge of SharePoint administration
Desirable
- Optimisation of digital cloud-based solutions
- Team and Line Management, including staff development
Qualifications
Essential
- Degree level qualification or equivalent experience in managing and developing complex IT Infrastructure / Systems OR Industry Recognised Qualifications e.g. Microsoft OR Significant demonstrable experience over a number of years in at least two of the following: oInfrastructure service/system oArchitecture management of a significant ICT implementation oKnowledge and experience of network/firewall technologies oKnowledge and experience of Office 365 administration
Desirable
- Designing and Implementing Microsoft Azure Networking Solutions (AZ-700)
- Agile project management certification
- ITIL v4 certification
- Prince 2 certification
Communication Skills
Essential
- Clearly demonstrates impactful communication skills (oral, written and presentation) , articulating complex ideas to broad audiences.
Person Specification
Knowledge and Experience
Essential
- Extensive knowledge and experience in developing, implementing and supporting a national IT infrastructure and associated services.
- Significant experience in supporting and troubleshooting complex IT solutions.
- Proven track record of delivering improved outcomes for internal and external customers using technology and creative approaches.
- Ability to analyse technical designs and provide technical assurance for supplier designs and proposals.
- At least one of the following: oExperience in building effective business relationships across the organisation and with suppliers and partners, facilitating collaboration among diverse stakeholders. oExperience in implementing policies aligned with strategic plans. oAbility to influence the allocation and management of resources for assignments. Proven experience in designing strategies within a multi-supplier environment.
Desirable
- Experience of ISO20000 Service Management
- Experience of ISO27001 Security Management Standards.
- Experience of ITIL Service Management
Specialist Knowledge
Essential
- Infrastructure Services: oGood knowledge of Microsoft Azure services oExperience with Active Directory oKnowledge of DNS management oUnderstanding of DHCP configuration oAbility to create and manage Group Policy Objects (GPO) oNetwork/Firewall Technologies oSAN and NAS Storage Administration oExperience with Windows Servers
- At least 2 of the following oExperience with Linux Servers oProficiency in VMWare vSphere oProficiency in PowerShell scripting oExperience with Microsoft Intune oFamiliarity with Exchange Online oKnowledge of SharePoint administration
Desirable
- Optimisation of digital cloud-based solutions
- Team and Line Management, including staff development
Qualifications
Essential
- Degree level qualification or equivalent experience in managing and developing complex IT Infrastructure / Systems OR Industry Recognised Qualifications e.g. Microsoft OR Significant demonstrable experience over a number of years in at least two of the following: oInfrastructure service/system oArchitecture management of a significant ICT implementation oKnowledge and experience of network/firewall technologies oKnowledge and experience of Office 365 administration
Desirable
- Designing and Implementing Microsoft Azure Networking Solutions (AZ-700)
- Agile project management certification
- ITIL v4 certification
- Prince 2 certification
Communication Skills
Essential
- Clearly demonstrates impactful communication skills (oral, written and presentation) , articulating complex ideas to broad audiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
