EUC Engineer

Job summary

The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.

We are looking for an experienced and enthusiastic professional to join our team as an End User Computing (EUC) Engineer, to provide first/second/third line IT support for all NHSCFA employees. You will be responsible for resolving support requests and incidents, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Additionally, you may be required to provide periodic Service Desk cover as necessary (call logging, triaging incidents and service requests).

This is a Customer Centric role and the requirement to communicate and deal directly with NHSCFA staff and external Stakeholders is essential to enable the high standards of support required. The EUC Engineer must be technically skilled and always maintain the integrity and security of NHSCFA IT hardware and systems.

Potential applicants can contact Gavin Purvis on gavin.purvis@nhscfa.gov.uk for an informal chat if you have any questions regarding the role. We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications. Interviews will be held on 24th/25th April 2024

Main duties of the job

Diagnosing and resolving software and hardware Service Requests and Incidents across a range of IT devices, audio-visual equipment and software applications; escalating these to other resolver groups if required.

Being an internal escalation point for other staff within the Technology User Services team.

Ensuring the team's objectives and service level agreements are met.

Maintaining a first-class level of customer service, ensuring that all customers are treated efficiently with professionalism.

Taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring services to the customer as soon as possible.

Adding to and ensuring knowledge base and knowledge records are accurate, up to date and relevant for our IT teams.

About us

We have offices in Coventry Newcastle and London, offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. You will be redirected to our recruitment system TRAC. Please apply without delay as we reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship. Applications requiring Visa sponsorship or with dependency on another's visa will not be accepted.