Job summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
We are seeking an Infrastructure Engineer to provide support maintaining our cloud and on-premise infrastructures. They will play a key role in ensuring the reliability, security and scalability of our systems to support business operations. The post holder will provide specialist expertise and advice to team members and the wider business. They will assist with the implementation of new software, hardware and infrastructure projects, including leading on the enhancement and optimisation of functionality within our cloud environments (predominantly Azure).
Potential applicants can contact Jamie Pearson at jamie.pearson@nhscfa.gov.uk for an informal chat if you have any questions regarding the role.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held on 17th June 2024.
Main duties of the job
The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and business knowledge and co-ordination skills to manage the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission.
About us
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Job description
Job responsibilities
As an Infrastructure Engineer, you will support the Infrastructure Manager to deliver innovative ICT projects, support, and develop the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks.
Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation.
Translate business requirements for IT services into technical deliverables within the infrastructure / network environment. This will require a thorough understanding of industry trends and opportunities.
Please see full Job Description and Personal Specification.
Job description
Job responsibilities
As an Infrastructure Engineer, you will support the Infrastructure Manager to deliver innovative ICT projects, support, and develop the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks.
Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation.
Translate business requirements for IT services into technical deliverables within the infrastructure / network environment. This will require a thorough understanding of industry trends and opportunities.
Please see full Job Description and Personal Specification.
Person Specification
Knowledge and Experience
Essential
- Proven experience in developing and implementing and supporting a range of ICT solutions and design strategies in a multi supplier environment.
- Proven ability to undertake detailed analysis of technical designs and provide the business with technical assurance of supplier designs and proposals.
- Substantial knowledge and experience in supporting a wide range of ICT Services including Server Infrastructure, data networks.
- Experience of building appropriate and effective business relationships across the organization and with suppliers and partners, facilitating collaboration between stakeholders who have diverse objectives.
- Experience of implementing and executing policies aligned to strategic plans.
- Experience of influencing the allocation and management of resources appropriate to assignments
- Significant experience in supporting and troubleshooting complex ICT Solutions
- Significant experience of delivering improved outcomes for internal and external customers, using technology, creative approaches and passion to deliver improvements.
Desirable
- ISO20000 Service Management or ISO27001 Security management standards.
- Intermediate ITIL Service Management knowledge and Experience
Specialist Knowledge
Essential
- Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP, GPO, PowerShell
- Network/firewall technologies
- Microsoft products & technologies - Azure/Intune/Active Directory, Office 365, Exchange Online, and SharePoint
- Microsoft System Centre Configuration Management (SCCM) administration
- SAN and NAS storage administration
Desirable
- Optimisiation of digital cloud-based solutions
- Team and Line Management, including staff development
Qualifications
Essential
- Degree level qualification or equivalent experience in managing and developing complex ICT Infrastructure / Systems Industry Recognised Qualifications e.g. Microsoft OR Significant demonstrable experience over a number of years in at least two of the following: Infrastructure service/system Architecture management of a significant ICT implementation Knowledge and experience of network/firewall technologies Knowledge and experience of MS Teams Phone System
Desirable
- Microsoft Designing Azure Infrastructure Solutions (AZ-305)
- Microsoft Azure Academy: Infrastructure and Networking
- Microsoft Implementing Azure Infrastructure Solutions
- Microsoft MCSE Cloud Platform and Infrastructure (Azure)
- Experience of working in an agile environment
- ITIL v4 Foundation level
- Prince 2 Foundation Level
Communication Skills
Essential
- Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.
Person Specification
Knowledge and Experience
Essential
- Proven experience in developing and implementing and supporting a range of ICT solutions and design strategies in a multi supplier environment.
- Proven ability to undertake detailed analysis of technical designs and provide the business with technical assurance of supplier designs and proposals.
- Substantial knowledge and experience in supporting a wide range of ICT Services including Server Infrastructure, data networks.
- Experience of building appropriate and effective business relationships across the organization and with suppliers and partners, facilitating collaboration between stakeholders who have diverse objectives.
- Experience of implementing and executing policies aligned to strategic plans.
- Experience of influencing the allocation and management of resources appropriate to assignments
- Significant experience in supporting and troubleshooting complex ICT Solutions
- Significant experience of delivering improved outcomes for internal and external customers, using technology, creative approaches and passion to deliver improvements.
Desirable
- ISO20000 Service Management or ISO27001 Security management standards.
- Intermediate ITIL Service Management knowledge and Experience
Specialist Knowledge
Essential
- Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP, GPO, PowerShell
- Network/firewall technologies
- Microsoft products & technologies - Azure/Intune/Active Directory, Office 365, Exchange Online, and SharePoint
- Microsoft System Centre Configuration Management (SCCM) administration
- SAN and NAS storage administration
Desirable
- Optimisiation of digital cloud-based solutions
- Team and Line Management, including staff development
Qualifications
Essential
- Degree level qualification or equivalent experience in managing and developing complex ICT Infrastructure / Systems Industry Recognised Qualifications e.g. Microsoft OR Significant demonstrable experience over a number of years in at least two of the following: Infrastructure service/system Architecture management of a significant ICT implementation Knowledge and experience of network/firewall technologies Knowledge and experience of MS Teams Phone System
Desirable
- Microsoft Designing Azure Infrastructure Solutions (AZ-305)
- Microsoft Azure Academy: Infrastructure and Networking
- Microsoft Implementing Azure Infrastructure Solutions
- Microsoft MCSE Cloud Platform and Infrastructure (Azure)
- Experience of working in an agile environment
- ITIL v4 Foundation level
- Prince 2 Foundation Level
Communication Skills
Essential
- Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.
