Job summary
The NHS Counter Fraud Authority is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
We are embarking on a piece of work to monitor data to identify and respond to patterns indicative of potential fraud. This will support our current work that reduces the likelihood of fraud occurring. It will bring in data science capabilities to be deployed in counter fraud activity and work closely with partners across health and government to further maximise the preventative impact of proactive counter fraud analysis.
This is an exciting opportunity to join the NHSCFA at the start of a new and challenging multi-million pound programme of work. It is a chance to really make your mark in this newly-created role, which supports the transformation work of the organisation.
There's a great remit covering the full spectrum of corporate communications from strategic planning right through to the practical day-to-day delivery including campaigns, media relations and social media as well as a strong engagement agenda with stakeholder management.
Please contact Andrea Harper at andrea.harper@nhscfa.gov.uk for an informal chat. We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications. Interviews will be held on 22nd April 2024.
Main duties of the job
We are looking for a great all rounder with excellent interpersonal skills who can hit the ground running, working across our internal and external audiences using a range of diverse channels. Our work is specialist and can be complex, but it has a wide reach and a big impact, with a good news story to share. You will join a dedicated in-house corporate communications function, which has its own design team, in a role that will allow you to make your own.
The operational management and practical delivery of corporate communications for a key data transformation programme and support for the wider organisation. This wide and diverse remit covers all aspects of corporate communications in line with the strategic objectives of the transformation programme and organisational aims of the NHSCFA .
To be a subject matter expert in corporate communications strategy and planning with excellent written and verbal communication skills, with engagement experience across a diverse range of stakeholders, both internal and external.
About us
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. Please apply without delay as we reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Job description
Job responsibilities
Work with the programme board to identify and then develop corporate communication activities and opportunities.
Provide specialist corporate communications advice and guidance to the programme board and associated management teams and workstreams.
Provide formal reports and verbal updates on communications plans and actions to support the governance of the programme.
Develop and maintain a corporate set of key messages as the programme develops using jargon-free accessible language.
Provide a corporate communications approach to cover the key phased landmarks of the programme.
Please see full Job Description and Person Specification.
Job description
Job responsibilities
Work with the programme board to identify and then develop corporate communication activities and opportunities.
Provide specialist corporate communications advice and guidance to the programme board and associated management teams and workstreams.
Provide formal reports and verbal updates on communications plans and actions to support the governance of the programme.
Develop and maintain a corporate set of key messages as the programme develops using jargon-free accessible language.
Provide a corporate communications approach to cover the key phased landmarks of the programme.
Please see full Job Description and Person Specification.
Person Specification
Knowledge and Experience
Essential
- Experience in leading and managing corporate communications from both a strategic perspective as well as day-to-day practical delivery.
- Considerable experience of the development and implementation of effective communications and engagement plans for a specialist project with tangible examples of successful delivery across a range of sectors.
- Experience of managing a complex portfolio of communications projects with competing priorities and delivery of high-level outcomes in a pressurised situation.
- Exceptional writer with the ability to produce tailored messaging and content in different styles for a wide range of channels, from social media through to media relations, to diverse audiences.
- An awareness of how the media works to identify and maximise any opportunities with an awareness of political sensitivities
- Practical experience of media relations including resolving complex and sensitive media inquiries in a timely and professional manner
- Excellent interpersonal skills to work with a wide-range of audiences from Board members through to key stakeholders.
- Experience of developing and delivering successful short and long term corporate communication campaigns on complex and specialist topics.
- Experience of arranging and facilitating conferences and events, utilising digital platforms e.g., webinars, podcasts.
- Capable of future proofing, horizon scanning and forward planning at a corporate level.
- Experienced at developing and implementing a suite of measures both qualitative and quantitative to assess outcomes of communications activity internally and externally.
Desirable
- Experience leading and delivering a complex communications programme.
- Exceptional writing and analytical skills for a range of audiences and platforms adapting complex information
- A good understanding of the public sector, particularly in relation to health and social care.
- Previous communications work within a fraud or law enforcement environment.
Specialist Knowledge
Essential
- Extensive specialist knowledge of corporate communication, engagement, and media strategies.
- Ability to provide and receive highly complex, sensitive, or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Evidence of using a wide range of communications tools with the ability to identify the right channel for the audience for maximum impact. Exceptional verbal and written communication and presentation skills.
- In depth knowledge of digital communication tactics and strategies.
- Highly developed written and oral communication and interpersonal skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) some at very senior level.
- Excellent analytical skills to ensure the key issues are identified and appropriate actions taken to provide the correct communications and engagement advice and support.
- Demonstrable ability in an analytical approach to identifying problems and developing real and practical solutions.
- Ability to prioritise effectively and tackle several diverse tasks whilst working to short, medium, and long-term timescales.
- Facilitation of events, conferences, and high-level meetings in person and virtual using a blend of media.
- An exceptional writer with a firm understanding of the power of narrative and storytelling and how to apply relevant techniques for different media and channels, able to lead by example.
- Responsible for acting in an insightful and independent manner and being capable of making decisions in own area of business in a timely and appropriate manner.
- Considerable personal initiative and can demonstrate an ability to work with a high degree of autonomy.
Desirable
- Have an appreciation of the relationship between the Department of Health & Social Care, individual provider, and commissioning organisations.
- Previous communications work within a fraud or law enforcement environment.
Communication Skills
Essential
- Handling and utilising communications data to inform corporate communication plans and delivery.
- Demonstrable understanding and track record in promoting equal opportunities and diversity, especially across a wide range of communication products.
- Excellent negotiation and influencing skills, especially handling complex issues and topics with the media.
- A forward-thinking attitude to identify high level communication and engagement opportunities for the NHSCFA.
Qualifications
Essential
- Educated to a master's level or equivalent level of experience of working at a senior level in corporate communications & engagement.
- Member of relevant professional body e.g., Chartered Institute Public Relations, Public Relations, and Communications Association.
Desirable
- Evidence of continuing professional development.
Person Specification
Knowledge and Experience
Essential
- Experience in leading and managing corporate communications from both a strategic perspective as well as day-to-day practical delivery.
- Considerable experience of the development and implementation of effective communications and engagement plans for a specialist project with tangible examples of successful delivery across a range of sectors.
- Experience of managing a complex portfolio of communications projects with competing priorities and delivery of high-level outcomes in a pressurised situation.
- Exceptional writer with the ability to produce tailored messaging and content in different styles for a wide range of channels, from social media through to media relations, to diverse audiences.
- An awareness of how the media works to identify and maximise any opportunities with an awareness of political sensitivities
- Practical experience of media relations including resolving complex and sensitive media inquiries in a timely and professional manner
- Excellent interpersonal skills to work with a wide-range of audiences from Board members through to key stakeholders.
- Experience of developing and delivering successful short and long term corporate communication campaigns on complex and specialist topics.
- Experience of arranging and facilitating conferences and events, utilising digital platforms e.g., webinars, podcasts.
- Capable of future proofing, horizon scanning and forward planning at a corporate level.
- Experienced at developing and implementing a suite of measures both qualitative and quantitative to assess outcomes of communications activity internally and externally.
Desirable
- Experience leading and delivering a complex communications programme.
- Exceptional writing and analytical skills for a range of audiences and platforms adapting complex information
- A good understanding of the public sector, particularly in relation to health and social care.
- Previous communications work within a fraud or law enforcement environment.
Specialist Knowledge
Essential
- Extensive specialist knowledge of corporate communication, engagement, and media strategies.
- Ability to provide and receive highly complex, sensitive, or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Evidence of using a wide range of communications tools with the ability to identify the right channel for the audience for maximum impact. Exceptional verbal and written communication and presentation skills.
- In depth knowledge of digital communication tactics and strategies.
- Highly developed written and oral communication and interpersonal skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) some at very senior level.
- Excellent analytical skills to ensure the key issues are identified and appropriate actions taken to provide the correct communications and engagement advice and support.
- Demonstrable ability in an analytical approach to identifying problems and developing real and practical solutions.
- Ability to prioritise effectively and tackle several diverse tasks whilst working to short, medium, and long-term timescales.
- Facilitation of events, conferences, and high-level meetings in person and virtual using a blend of media.
- An exceptional writer with a firm understanding of the power of narrative and storytelling and how to apply relevant techniques for different media and channels, able to lead by example.
- Responsible for acting in an insightful and independent manner and being capable of making decisions in own area of business in a timely and appropriate manner.
- Considerable personal initiative and can demonstrate an ability to work with a high degree of autonomy.
Desirable
- Have an appreciation of the relationship between the Department of Health & Social Care, individual provider, and commissioning organisations.
- Previous communications work within a fraud or law enforcement environment.
Communication Skills
Essential
- Handling and utilising communications data to inform corporate communication plans and delivery.
- Demonstrable understanding and track record in promoting equal opportunities and diversity, especially across a wide range of communication products.
- Excellent negotiation and influencing skills, especially handling complex issues and topics with the media.
- A forward-thinking attitude to identify high level communication and engagement opportunities for the NHSCFA.
Qualifications
Essential
- Educated to a master's level or equivalent level of experience of working at a senior level in corporate communications & engagement.
- Member of relevant professional body e.g., Chartered Institute Public Relations, Public Relations, and Communications Association.
Desirable
- Evidence of continuing professional development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Counter Fraud Authority
Address
7th Floor, HM Government Hub
10 South Colonnade, Canary Wharf
London
E14 4PU
Employer's website
https://cfa.nhs.uk/ (Opens in a new tab)
