Job summary
We are looking for an experienced and enthusiastic IT professional to join the team to support managing and maintaining our IT infrastructure. This 9 month fixed-term role is key to the operational effectiveness of ITC across the organisation and is responsible for providing technical advice and expertise as a subject matter expert. You will be working with the Information Systems Team to support our hybrid cloud infrastructure, primarily focused on developing, managing and troubleshooting physical and virtual server and storage platforms
The Counter Fraud Authority has offices in London, Coventry and Newcastle and there is the opportunity for office based, hybrid or home working based at any of these locations. In addition to the advertised salary working in the London area will attract High Cost Area Supplement where appropriate
****We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications
Main duties of the job
The NHSCFA Technology function develops, secures, supports, and operates systems in support of NHSCFA operations. Business critical back-office and internet deployed digital applications are provided to support NHSCFA business streams.
The Infrastructure Specialist is a key role within the NHSCFA Information Systems team, supporting the ICT cloud and on-premise Infrastructure and Data network services to ensure the provision of an efficient and reliable service across all NHSCFA offices and to its remote workers.
The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and business knowledge and co-ordination skills to manage the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission.
About us
We have offices based in Coventry, Newcastle and London and also offer flexible and home based working. The NHSCFA values and respects the diversity of its employees, and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role you will be redirected to our recruitment system TRAC. Please apply without delay as reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. The CFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Job description
Job responsibilities
As an Infrastructure Support Specialist, you will support the Information Systems Lead to deliver innovative ICT projects, support, and develop the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Network configuration, Systems, Teams Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks.
Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation.
Translate business requirements for IT services into technical deliverables within the infrastructure / network This will require a thorough understanding of industry trends and opportunities.
Sustain a position of specialist expertise within the Technology team and bring an extensive skillset in terms of Microsoft Azure environments, VMWare environments, networking and telephony systems and solutions.
Please see full Job Description and Person Specification.
Job description
Job responsibilities
As an Infrastructure Support Specialist, you will support the Information Systems Lead to deliver innovative ICT projects, support, and develop the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Network configuration, Systems, Teams Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks.
Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation.
Translate business requirements for IT services into technical deliverables within the infrastructure / network This will require a thorough understanding of industry trends and opportunities.
Sustain a position of specialist expertise within the Technology team and bring an extensive skillset in terms of Microsoft Azure environments, VMWare environments, networking and telephony systems and solutions.
Please see full Job Description and Person Specification.
Person Specification
Knowledge and Experience
Essential
- Proven experience in developing and implementing and supporting a range of ICT solutions and design strategies in a multi supplier environment.
- Proven ability to undertake detailed analysis of technical designs and provide the business with technical assurance of supplier designs and proposals.
- Substantial knowledge and experience in supporting a wide range of ICT Services including Server Infrastructure, data networks.
- Experience of building appropriate and effective business relationships across the organization and with suppliers and partners, facilitating collaboration between stakeholders who have diverse objectives.
- Experience of implementing and executing policies aligned to strategic plans.
- Experience of influencing the allocation and management of resources appropriate to assignments
- Significant experience in supporting and troubleshooting complex ICT Solutions
- Significant experience of delivering improved outcomes for internal and external customers, using technology, creative approaches and passion to deliver improvements.
Desirable
- ISO20000 Service Management or ISO27001 Security management standards. Intermediate ITIL Service Management knowledge and Experience
Specialist Knowledge
Essential
- Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP, GPO, PowerShell
- Network/firewall technologies
- Microsoft products & technologies - Azure/Intune/Active Directory, Office 365, Exchange Online, and SharePoint
- Microsoft System Centre Configuration Management (SCCM) administration
- SAN and NAS storage administration
Desirable
- Optimisiation of digital cloud-based solutions Team and Line Management, including staff development
Qualifications
Essential
- Degree level qualification or equivalent experience in managing and developing complex ICT Infrastructure / Systems Industry Recognised Qualifications e.g. Microsoft OR Significant demonstrable experience over a number of years in at least two of the following: Infrastructure service/system, Architecture management of a significant ICT implementation, Knowledge and experience of network/firewall technologies, Knowledge and experience of MS Teams Phone System
Desirable
- Microsoft Designing Azure Infrastructure Solutions (AZ-305)
- Microsoft Azure Academy: Infrastructure and Networking
- Microsoft Implementing Azure Infrastructure Solutions
- Microsoft MCSE Cloud Platform and Infrastructure (Azure)
- Experience of working in an agile environment
- ITIL v4 Foundation level
- Prince 2 Foundation Level
Communication Skills
Essential
- Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.
Person Specification
Knowledge and Experience
Essential
- Proven experience in developing and implementing and supporting a range of ICT solutions and design strategies in a multi supplier environment.
- Proven ability to undertake detailed analysis of technical designs and provide the business with technical assurance of supplier designs and proposals.
- Substantial knowledge and experience in supporting a wide range of ICT Services including Server Infrastructure, data networks.
- Experience of building appropriate and effective business relationships across the organization and with suppliers and partners, facilitating collaboration between stakeholders who have diverse objectives.
- Experience of implementing and executing policies aligned to strategic plans.
- Experience of influencing the allocation and management of resources appropriate to assignments
- Significant experience in supporting and troubleshooting complex ICT Solutions
- Significant experience of delivering improved outcomes for internal and external customers, using technology, creative approaches and passion to deliver improvements.
Desirable
- ISO20000 Service Management or ISO27001 Security management standards. Intermediate ITIL Service Management knowledge and Experience
Specialist Knowledge
Essential
- Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP, GPO, PowerShell
- Network/firewall technologies
- Microsoft products & technologies - Azure/Intune/Active Directory, Office 365, Exchange Online, and SharePoint
- Microsoft System Centre Configuration Management (SCCM) administration
- SAN and NAS storage administration
Desirable
- Optimisiation of digital cloud-based solutions Team and Line Management, including staff development
Qualifications
Essential
- Degree level qualification or equivalent experience in managing and developing complex ICT Infrastructure / Systems Industry Recognised Qualifications e.g. Microsoft OR Significant demonstrable experience over a number of years in at least two of the following: Infrastructure service/system, Architecture management of a significant ICT implementation, Knowledge and experience of network/firewall technologies, Knowledge and experience of MS Teams Phone System
Desirable
- Microsoft Designing Azure Infrastructure Solutions (AZ-305)
- Microsoft Azure Academy: Infrastructure and Networking
- Microsoft Implementing Azure Infrastructure Solutions
- Microsoft MCSE Cloud Platform and Infrastructure (Azure)
- Experience of working in an agile environment
- ITIL v4 Foundation level
- Prince 2 Foundation Level
Communication Skills
Essential
- Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.
