Head of Corporate Support

Job description

Job responsibilities

Responsible for providing strategic leadership and clear direction on IT systems and IT service management.

Working closely with both internal customers and external organisations in developing and managing IT Services, monitoring contracts and ensuring optimal use of information resources.

Implementing the requirements of, and maintaining compliance with, all relevant legislation, frameworks and standards in relation to NHSCFA IT systems and infrastructure, including bespoke applications.

Leading on the development and implementation of policies, practices and procedures across NHSCFA to ensure compliance.

To provide primary responsibility for NHSCFA IT disaster recovery plans and procedures to ensure compliance with the NHSCFA Business Continuity plans.

Responsible for providing strategic leadership on Estates strategy and management, sustainability and Safety, Health and Environmental compliance.

Establishing and maintaining effective links for negotiation and liaison with key stakeholders in order to develop and implement counter fraud strategies within the NHS.

Identify and develop information sharing and exchange protocols, and service level agreements that support the strategic intelligence work of NHSCFA.

Engaging with and ensuring the cooperation and support from senior management of NHS bodies in all counter-Fraud work.

Ensuring that all work undertaken by the NHSCFA directly, or jointly with other agencies, is undertaken in accordance with concepts of due professional care and good practice, maintaining the highest professional standards. Ensuring delivery of Information Governance, Information Management and Risk Management for the NHSCFA. Ensuring the provision of internal assurance, management and investigation external complaints and response to general enquiries and parliamentary questions.

Providing strategic oversight for the responsibilities of Board Secretariat.

Responsible for providing strategic leadership on Corporate Communications, including press and media management and digital communication platforms.

Providing strategic oversight for organisational procurement, including maintaining effective and collaborative working relationships with third parties.

Please see full Job Description and Person Specification.

Person Specification

Knowledge and Experience

Essential

• A minimum of five years' experience of working at a senior level within a counter fraud environment .
• Significant experience of producing high level written material, for a variety of audiences, for operational and strategic management, business planning, prosecution or policy purposes.
• Significant experience of successful financial management of budgets and evaluating competing budgetary priorities within tight financial limits.
• Significant experience of managing service provision from third parties, including contract and performance management.
• A successful background of consistent achievement and a demonstrable record of delivering complex IT projects as a senior manager in a public service environment.
• Experience of managing an Information Security Management System (ISMS)
• Evidence of working with HMG Information Assurance Standards and framework including IS1 and IS2 and the security policy framework.
• Experience of developing and/or delivering national strategies in counter-fraud.
• Demonstrable experience of providing a quality service within tight deadlines and with minimal resources .
• Evidence of success in exploiting new opportunities, determining and evaluating service quality and achieving best value.

Specialist Knowledge

Essential

• In-depth knowledge of legislative framework, best practice and accountability in counter fraud policies and legislation.
• Working knowledge of Board Secretariat role and responsibilities.
• Comprehensive understanding of the NHS, and the national context within which it operates, and current challenges and opportunities.
• Must be fully conversant with the requirements of PACE, CPIA, RIPA, POCA and other legislation governing the investigation and prosecution of criminal offences.
• Demonstrable understanding of equal opportunities and of valuing diversity within both an employment and a fraud context .
• A sound working knowledge of ISO Standards 27001, 20000 including the management of compliance and certification.
• A thorough understanding of the implementation of the Government Security Policy Framework, Government Protective Marking system, Thorough knowledge and demonstrable understanding of project management methodologies, software architectures, and technical infrastructures.
• A comprehensive understanding of Service Management frameworks and standards Experience of working with the media and developing and implementing innovate communications strategies in a diverse organisation.
• An excellent understanding of Freedom of Information, Human Rights and Data Protection/GDPR legislation.

Qualifications

Essential

• Accredited Counter Fraud Specialist and/or Educated to degree level (or equivalent) in an information security or service management discipline, or significant equivalent specialist experience within a comparable organisation.
• Industry Recognised Qualifications in specialised field e.g. ISEB, ITIL, CISSP, MCSE, MCT, CNI, Cisco, Lotus, HMG Information Standards, ISO Standards.

Desirable

• Post graduate qualification in relevant discipline, or equivalent formal qualification CESG Accredited training Prince 2 certified (Foundation or preferably Practitioner). ITIL V3 certified (Foundation or preferably intermediate level)

Communication Skills

Essential

• Excellent communication and interpersonal skills, ability to manage & motivate multi-disciplinary teams in an environment that is subject to change and working to strict deadlines.
• Proven track record of providing clear, balanced advice, guidance and professional leadership at senior management level.
• Ability to establish, negotiate and develop positive relationships with board members and stakeholders which generates confidence and respect.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Counter Fraud Authority

Address

NHSCFA, 9th Floor, Earlsdon Park

55 Butts Road

Coventry

CV1 3BU

Employer's website

https://cfa.nhs.uk/ (Opens in a new tab)