Donor Information Officer

Job description

Job responsibilities

To ensure the quality and availability of information about donors, donor treatments, and their outcomes on the HFEA Register, and to manage requests from donors, donor-conceived individuals and their parents for information about donors, siblings and outcomes (Opening the Register (OTR) applications). This includes being responsible for dealing with OTR applicants sensitively as this will include emotionally difficult conversations and correspondence with people who might be distressed or anxious.

To liaise with identifiable donors, individuals conceived as a result of their donation who have requested their identifiable details.

To manage and develop workflows and processes across the team to ensure that all responses to OTRs are double checked; ensuring that all processes are kept up to date in a continually evolving area.

To implement new OTR policy decisions.

To register and respond to members of Donor Sibling Link (DSL), ensuring accuracy in responses to queries about any donor-conceived genetic siblings who may have agreed to share their contact details.

To work with centres on the accuracy and completeness of information on donation, identifying and rectifying mismatched forms and missing donors.

To support the provision of management information on issues relating to the Authoritys OTR function.

To act as a focal point and ambassador for the importance of accurate donor information to the working of the sector and the HFEA.

Person Specification

Qualifications

Essential

• No minimum

Desirable

• A counselling qualification mediation training, or patient facing experience with an ability and willingness to conduct difficult conversations.
• A basic understanding of electronic records management for example Content Manager or other document management system.

Experience

Essential

• Experience of handling detailed and complicated data with accuracy and attention to detail.
• Experience in handling sensitive/emotional/difficult contacts.
• Able to identify areas and processes that require improvement and implement necessary changes.
• Able to communicate effectively with people at all levels.
• Able to prioritise work in order to meet deadlines.

Desirable

• Training colleagues and supporting them to work safely and independently.
• Experience of working in Public Sector, NHS, central/local government or other NDPB.
• Experience of working with the HFEA Register

Skills

Essential

• Self-motivated and able to work independently as well as in a team.
• Able to manage multiple work flow processes, keeping track of tight deadlines.
• An ability and willingness to contact and be contacted by clinic staff and members of the public.
• Intermediate IT skills including Microsoft Outlook Word Excel Internet and experience of using databases

Desirable

• An ability to spread and support workflows across a team in order to achieve timely and accurate delivery of the necessary outputs.

Employer details

Employer name

Human Fertilisation & Embryology Authority

Address

2nd Floor

2 Redman Place

London

E20 1JQ

Employer's website

https://www.hfea.gov.uk/ (Opens in a new tab)