Job summary
Our Community Lives Day Services at Boyn Grove (Maidenhead) and Oakbridge (Windsor) offer stimulating activities where people with learning disabilities can develop skills, find companionship and improve their well-being. We provide plenty of opportunities to mix with other people, visit different places and learn new things. With our service designed to meet different needs and interests every day of the week, we focus on helping our customers meet their personal goals through our person-centred support.
We are recruiting for a full-time Service Coordinator to fill the shoes of a valued colleague who is retiring.
The service operates from 8am to 5pm Monday to Friday you will work with another established Service Coordinator to ensure the service is managed with at least one of you present at all times.
Our ideal candidate is an experienced coordinator, team leader or senior looking for their next challenge and wanting to be involved in the development of the service for the next generation of customers. Knowledge of supporting adults with learning disabilities is essential, as is experience of managing and developing a team - experience or an awareness of Day Services and meaningful activities would also be beneficial.
Main duties of the job
As a Service Coordinator, you will assist the Service Manager in the day-to-day running of the service - ensuring the delivery of activities, assessing customers needs, managing transport and investigating concerns and complaints. This role includes people management responsibilities; you will be involved in the coaching and development our team of Activity Support Organisers and Senior ASOs, as well as conducting supervisions and leading by example.
In addition, you will support and lead with activities both on-site and in the community, engaging and motivating our customers to make the most of their visits to the centre. There will also be a need to assist with care responsibilities such as administering medication, personal care (toileting) and assisting with mobility.
This role requires you to have a full UK driving licence as you may be required to work across both sites (Maidenhead and Windsor), as well as taking groups of customers into the community using our vehicles.
About us
Optalis is jointly owned by Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead.
Optalis delivers adult social care on behalf of the two local authorities. We have over 50 services across the WBC and RBWM boroughs, supporting adults with learning disabilities to live independently, providing dementia and nursing care for older people and offering reablement services to help people return home from hospital.
We provide stable employment and opportunities to develop yourself and advance your career.
We do not have an employment licence and cannot offer sponsorship with any of our roles.
Job description
Job responsibilities
Primary Purpose of Role
- To support the Service Manager with the day-to-day running of the service, taking on some lead andoperational responsibilities.
- Support, develop and coach the existing team of Activity Support Organisers and Seniors to be able tosupport our customers effectively.
- Be part of a team that enables our customers to socialise and engage with meaningful activities thatdevelop skills and abilities, help them achieve their goals, whilst also improving well-being and promoting independence.
Main Duties and Responsibilities
Operational:
- Support the Service Manager in the day-to-day running of the service, including organise and manage the daily routine and lead the service in the absence of the Service Manager.
- Support the Service Manager in completing and updating assessment of needs for individual customers, considering choice, advocacy, professional recommendations, risks and challenges to the service, carers needs and other relevant factors.
- Able to cover frontline staff absences, ensuring the safe continuity of the daily programme, and manage the impact on work priorities.
- Be competent in maintaining records and compiling written reports, as well as carry out practical and theoretical observations, competencies and service audits.
- Lead on investigating incidents and accidents and be proficient in the completion of organisational and in-house incident reports.
- Support the Service Manager in the implementation and reviewing of policies, procedures and guidelines as well as completing and reviewing of risk assessments for activities.
- Chair team meetings as required and attend relevant organisational meetings to represent the service in the absence of the Service Manager.
- Key Holder open and close the centre.
Delivery of Service:
- Plan, organise and lead/support activities and projects that meet the customers diverse individual needs, developmental aims and outcomes.
- Promote customer participation in activity planning. Support and enable a person-centred approach that promotes independence.
- Make appropriate use of resources, both in-house and from outside providers to support customers to use community venues and gain work opportunities (including volunteering).
- Support the general welfare of the customers attend to the physical and personal needs, including practice safe moving and assisting, provide individual support and deal effectively with emergencies.
- Monitor the quality of activities being delivered to our customers, ensuring highlighted outcomes are met through person-centred approach.
- Be responsible for specific on-going projects within the service and work across services to share information and support colleagues, other staff and managers.
- Liaise with colleagues, carers, care managers/brokers/assessors, other agencies and organisations.
- Promote a safe environment and maintain the service to quality standards in accordance with health and safety, Optalis and relevant guidelines, policies and procedures.
- Ensure transport is managed effectively, drive service vehicles and ensure safe transportation of customers within the community.
People Management:
- Support the Service Manager in the delivery of induction and training for staff as required.
- Lead on supporting, developing and coaching the team of Seniors, Activity Support Organisers, casual bank staff and volunteers.
- Promote and maintain high quality activities, supporting staff to do so by leading by example, coaching, and providing positive and constructive feedback.
- Support the Service Manager in managing challenging/sensitive line team issues, and in the delivery of complex messages as required.
- Effectively deal with potential conflict, using own judgement to accomplish positive outcomes.
- Support staff to fulfil keyworker responsibilities and prepare for reviews. Chair reviews andcompile review documentation
- Be a positive role model at all times.
Although based at one site there will be a need to work in a variety of venues within the community tomeet individual aspirations and choice. Working at different times, in the evenings and weekends may be required occasionally.
Job description
Job responsibilities
Primary Purpose of Role
- To support the Service Manager with the day-to-day running of the service, taking on some lead andoperational responsibilities.
- Support, develop and coach the existing team of Activity Support Organisers and Seniors to be able tosupport our customers effectively.
- Be part of a team that enables our customers to socialise and engage with meaningful activities thatdevelop skills and abilities, help them achieve their goals, whilst also improving well-being and promoting independence.
Main Duties and Responsibilities
Operational:
- Support the Service Manager in the day-to-day running of the service, including organise and manage the daily routine and lead the service in the absence of the Service Manager.
- Support the Service Manager in completing and updating assessment of needs for individual customers, considering choice, advocacy, professional recommendations, risks and challenges to the service, carers needs and other relevant factors.
- Able to cover frontline staff absences, ensuring the safe continuity of the daily programme, and manage the impact on work priorities.
- Be competent in maintaining records and compiling written reports, as well as carry out practical and theoretical observations, competencies and service audits.
- Lead on investigating incidents and accidents and be proficient in the completion of organisational and in-house incident reports.
- Support the Service Manager in the implementation and reviewing of policies, procedures and guidelines as well as completing and reviewing of risk assessments for activities.
- Chair team meetings as required and attend relevant organisational meetings to represent the service in the absence of the Service Manager.
- Key Holder open and close the centre.
Delivery of Service:
- Plan, organise and lead/support activities and projects that meet the customers diverse individual needs, developmental aims and outcomes.
- Promote customer participation in activity planning. Support and enable a person-centred approach that promotes independence.
- Make appropriate use of resources, both in-house and from outside providers to support customers to use community venues and gain work opportunities (including volunteering).
- Support the general welfare of the customers attend to the physical and personal needs, including practice safe moving and assisting, provide individual support and deal effectively with emergencies.
- Monitor the quality of activities being delivered to our customers, ensuring highlighted outcomes are met through person-centred approach.
- Be responsible for specific on-going projects within the service and work across services to share information and support colleagues, other staff and managers.
- Liaise with colleagues, carers, care managers/brokers/assessors, other agencies and organisations.
- Promote a safe environment and maintain the service to quality standards in accordance with health and safety, Optalis and relevant guidelines, policies and procedures.
- Ensure transport is managed effectively, drive service vehicles and ensure safe transportation of customers within the community.
People Management:
- Support the Service Manager in the delivery of induction and training for staff as required.
- Lead on supporting, developing and coaching the team of Seniors, Activity Support Organisers, casual bank staff and volunteers.
- Promote and maintain high quality activities, supporting staff to do so by leading by example, coaching, and providing positive and constructive feedback.
- Support the Service Manager in managing challenging/sensitive line team issues, and in the delivery of complex messages as required.
- Effectively deal with potential conflict, using own judgement to accomplish positive outcomes.
- Support staff to fulfil keyworker responsibilities and prepare for reviews. Chair reviews andcompile review documentation
- Be a positive role model at all times.
Although based at one site there will be a need to work in a variety of venues within the community tomeet individual aspirations and choice. Working at different times, in the evenings and weekends may be required occasionally.
Person Specification
Experience
Essential
- Experience of working with people with learning disabilities, physical disabilities or people with dementia.
- Leadership skills able to supervise and coach staff effectively.
Qualifications
Essential
- NVQ/QCF 3 or 4 in Health and social Care or equivalent, or willing to work towards
- Knowledge of relevant customer groups, including health and behaviour
- Hold a valid UK driving licence and be prepared to drive on company business.
Entitlement To Work
Essential
- Must have valid entitlement to work in the UK with at least 6 months remaining on visa.
- Optalis does not hold an employment licence and cannot offer sponsorship with any of our roles.
Person Specification
Experience
Essential
- Experience of working with people with learning disabilities, physical disabilities or people with dementia.
- Leadership skills able to supervise and coach staff effectively.
Qualifications
Essential
- NVQ/QCF 3 or 4 in Health and social Care or equivalent, or willing to work towards
- Knowledge of relevant customer groups, including health and behaviour
- Hold a valid UK driving licence and be prepared to drive on company business.
Entitlement To Work
Essential
- Must have valid entitlement to work in the UK with at least 6 months remaining on visa.
- Optalis does not hold an employment licence and cannot offer sponsorship with any of our roles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
