Job summary
Care Quality Compliance Officer - Wokingham | Windsor & Maidenhead
The Governance and Quality Assurance team provides internal services, with a core focus on continuous improvement and learning to maintain compliance and offer assurance, direction and guidance to the broader teams and functions across Optalis Services.
The role's primary purpose is to support quality monitoring throughout Optalis, focusing on (but not limited to) provider services registered with the Care Quality Commission (CQC).
Main duties of the job
The Care Quality Compliance Officer will work
with the wider team to ensure services meet regulatory standards and
organisational policies. By conducting thorough audits across various
compliance areas, including finance, person-centred care, support practices,
and medication management, you will help to maintain and improve the quality of
care provided, ensuring the highest standards of safety and support for the
people we support.
Reporting to the Head of Governance, and with support from the Care Quality Specialist, you will embed a quality assurance framework and set SMART actions. The evidence-based audit reports give the Senior Management Team operational oversight and ensure services can demonstrate quality processes to regulators.
This role will involve remote assessments and on-site visits to perform audits, assess compliance, and make actionable recommendations.
About us
Optalis is jointly owned by Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead.
Optalis delivers adult social care on behalf of the two local authorities. We have over 50 services across the WBC and RBWM boroughs, supporting adults with learning disabilities to live independently, providing dementia and nursing care for older people and offering reablement services to help people return home from hospital.
We provide stable employment and opportunities to develop yourself and advance your career.
Job description
Job responsibilities
Quality and
Compliance
- To
promote positive customer outcomes and customer safety in the context of the
Optalis Core Values.
- To
monitor the Quality, Governance and Risk team mailbox and respond to staff,
customers, and other professionals on issues relating to care quality.
- Review
audit data, follow up and support corrective actions.
- Work
positively in partnership with the teams as part of a quality assurance
function.
Regulatory
Compliance and Quality Assessment
- Conduct regular internal
audits and site visits, to monitor quality and compliance.
- Assist in the
preparation for regulatory inspections and audits, ensuring all documentation,
processes, and practices meet required standards.
- Analyse compliance data,
highlight areas of risk, and report findings to the Care Quality Specialist and
Head of Governance and Risk, with actionable recommendations.
Communication and Reporting
- To
be a point of contact in Optalis for questions and support for in-service care
quality and provide advice and guidance as appropriate to the role.
- Liaise
with staff to ensure an accurate and timely response in line with the legislation.
- Provide accurate and
timely information to ensure that engagement is consistent, and communication
is accurate and transparent.
- Plan
and prioritise work activities, to ensure continuous improvement is the focus.
Quality Improvement
- With
the Quality, Governance and Risk team,
support to deliver quality and compliance guidance.
- To
support the Policy Writer to review and update policies, procedures, guidance documents and associated forms.
- To make suggestions to improve quality across Optalis
and assist where required to implement changes and help identify and implement continuous
improvement initiatives.
- Seek out, manage
and influence opportunities for continuous improvement and change.
- Commit to
ongoing learning and improvement, keeping mandatory training up to date.
- Maintain professional knowledge by
attending workshops and reviewing CQC updates.
Job description
Job responsibilities
Quality and
Compliance
- To
promote positive customer outcomes and customer safety in the context of the
Optalis Core Values.
- To
monitor the Quality, Governance and Risk team mailbox and respond to staff,
customers, and other professionals on issues relating to care quality.
- Review
audit data, follow up and support corrective actions.
- Work
positively in partnership with the teams as part of a quality assurance
function.
Regulatory
Compliance and Quality Assessment
- Conduct regular internal
audits and site visits, to monitor quality and compliance.
- Assist in the
preparation for regulatory inspections and audits, ensuring all documentation,
processes, and practices meet required standards.
- Analyse compliance data,
highlight areas of risk, and report findings to the Care Quality Specialist and
Head of Governance and Risk, with actionable recommendations.
Communication and Reporting
- To
be a point of contact in Optalis for questions and support for in-service care
quality and provide advice and guidance as appropriate to the role.
- Liaise
with staff to ensure an accurate and timely response in line with the legislation.
- Provide accurate and
timely information to ensure that engagement is consistent, and communication
is accurate and transparent.
- Plan
and prioritise work activities, to ensure continuous improvement is the focus.
Quality Improvement
- With
the Quality, Governance and Risk team,
support to deliver quality and compliance guidance.
- To
support the Policy Writer to review and update policies, procedures, guidance documents and associated forms.
- To make suggestions to improve quality across Optalis
and assist where required to implement changes and help identify and implement continuous
improvement initiatives.
- Seek out, manage
and influence opportunities for continuous improvement and change.
- Commit to
ongoing learning and improvement, keeping mandatory training up to date.
- Maintain professional knowledge by
attending workshops and reviewing CQC updates.
Person Specification
Experience
Essential
- Experience of social care
- Ability to produce well-written and evidence-based information
- Respond effectively to changing demands, adjusting priorities as needed
- Ability to always keep customers as the focus for the job purpose
- Good communicator and active listener
- IT literate - Effective use of Microsoft Office software, in particular Word
Desirable
- Experience of quality improvement
- Familiar with report writing, project work and service development
Qualifications
Essential
- Understanding of the Care Quality Commission (CQC) regulations and standards in England
Desirable
- Educated to Degree Level or Equivalent
- Educated to GCSE grade C or equivalent in English and Mathematics
Other
Essential
- You must hold a valid UK driving licence, have access to your own vehicle for business use. Must be able to travel to other operational sites regularly.
Person Specification
Experience
Essential
- Experience of social care
- Ability to produce well-written and evidence-based information
- Respond effectively to changing demands, adjusting priorities as needed
- Ability to always keep customers as the focus for the job purpose
- Good communicator and active listener
- IT literate - Effective use of Microsoft Office software, in particular Word
Desirable
- Experience of quality improvement
- Familiar with report writing, project work and service development
Qualifications
Essential
- Understanding of the Care Quality Commission (CQC) regulations and standards in England
Desirable
- Educated to Degree Level or Equivalent
- Educated to GCSE grade C or equivalent in English and Mathematics
Other
Essential
- You must hold a valid UK driving licence, have access to your own vehicle for business use. Must be able to travel to other operational sites regularly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
