Deputy Manager - Recovery Hub

Job responsibilities

Special conditions this post is subject to a higher level check with the Disclosure & Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

Job purpose

To assist the Registered Manager in discharging their duties under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2009. To assume management of the Home in the absence of more senior members of staff.

Use sound management techniques to establish and maintain good standards of care practice, using the resources placed at the post holders disposal by the Registered Manager. To promote a culture of continuous improvement amongst the staff team, supporting them to deliver an excellent service for each of the customers that conforms to the requirements of the City Councils Multi-Disciplinary Policy and Procedures for Safeguarding Vulnerable Adults.

Responsibilities

To assist the Registered Manager in the management of budgets devolved to the Care Centre, prudently and within the established cash limits, in accordance with the established financial procedures of the City Council.

To assist the Registered Manager in being responsible for the planned maintenance and development of the living environment to ensure that it meets the requirements of the Essential Standards of Quality and Safety

Manage and supervise a team of staff including Team Leaders to ensure the delivery of an effective service and that professional standards and codes of conduct are met.

Manage day to day operations of the services. Ensure that professional practice is monitored and delivered in accordance with professional codes of conduct.

To assist the Registered Manager in managing the quality assurance frameworks, measuring and monitoring standards and quality of care.

To ensure that the post holder assists the Registered Manager to provide individual service plans (Care Plans) which conform to the requirements of the Essential Standards of Quality and Safety.

To be fully involved in the recruitment of staff, in line with the policies and procedures of Leeds City Council, and the requirements of the Essential Standards of Quality and Safety - sufficient staff with the appropriate skills, competencies and qualifications to provide care in line with the published Statement of Purpose for the Service.

To establish good professional working relationships with the officers of the Care Quality Commission and to ensure that services co-operate fully with their inspection processes and in the absence of the Registered Manager, respond promptly and appropriately to their findings upon receipt.

To assist the Registered Manager in ensuring that all aspects of the City Councils Continuous Improvement Programme is fully adhered to. Including;

• Ensuring that all grades of staff receive an annual appraisal and that from this appraisal their training and developmental needs are identified and an action plan put in place to address these needs.
• Monitoring the implementation of each member of staffs personal action plan and to record achievement against agreed targets.
• Ensuring that all grades of staff receive regular supervision.
• Operating the attendance management procedures
• Dealing with complaints, issues of poor performance, staff discipline and grievances.

To participate in and ensure that all staff are deployed on the 24 hour rota and that staff rotas provide sufficient care and support to meet the residents assessed needs.

To have a clear understanding of the responsibilities under the Health and Safety at Work Act 1974, and of the other regulations listed in the Essential Standards of Quality and Safety.

In the absence of the Registered Manager, to represent the interests of the unit at various meetings and forums at a variety of locations.

To establish sound and professional relationships with other disciplines within Health and Social Care and to liaise with medical, clinical and mental health professionals to ensure provision of 24 hour medical care.

To assist the Registered Manager in maintaining all such records in respect of the conduct of the services as required by the policies and procedures of Leeds City Council and the Schedules of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2009.

To Assist the Registered Manager in ensuring that access to services for older people from Black and minority ethnic communities is facilitated and that services are provided with respect and dignity in culturally appropriate and acceptable ways that follow Leeds City Councils Culturally Competent Care guide.

Flexible and adaptable to change to assist other services as required commensurate to grade.

Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.

Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.

Work collaboratively with colleagues, knowing when to seek help and advice.

Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.

Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person

Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Experience

Essential

• A minimum of 3 years experience of supervisory management in residential care.
• Experience of managing effective staff appraisal and supervision practice.
• Experience of working as a part of a multi-disciplinary team in providing care.
• Experience of managing risk assessment in a residential and day care setting.

Desirable

• Background in residential and day care services for older people.
• Experience of working in a setting which promotes and fosters independence in older people.

Qualifications

Essential

• Registered Manager (Adults) NVQ Award at Level 4
• Or
• A qualification in Social Care at NVQ Level 4 or above or First Level Nursing PLUS a qualification in Management equivalent to NVQ Level 4 or above.

Skills Required

Essential

• Able to work flexibly across different work locations and areas as appropriate.
• The ability to undertake the full role of the Registered Manager in their absence.
• Good communication and interpersonal skills.
• Good written & report writing skills.
• The ability to manage and support staff and service users through periods of change
• The ability to operate administrative procedures and recording systems to provide accurate management information as and when required.
• The ability to support, develop and manage a large staff group.

Desirable

• Able to represent the Care Centre and OPDSU at meetings and conferences.
• Ability to contribute to the planning and establishment of systems for quality monitoring processes.
• The ability to deliver in-house Training/presentations to staff employed in the Care Centre and other agencies.
• The ability plan and manage complex budgets.
• Ability to assist the Registered Manager to plan the development of services against Service Level Agreements and Evolving National Priorities Guidance for Older Peoples Services.

Knowledge Required

Essential

• A full understanding of the Registered Managers responsibilities under Health and Safety Legislation.
• A good knowledge and understanding of the obligations of a Registered Manager under the Health and Social Care Act 2008 (Regulated Activity) Regulations 2009 and the Health and Social Care Act 2008 (Registration) Regulations 2009.
• A knowledge of the needs of older people, and the evolving national agendas, including the National Service Framework for Older People in the development of care practice and service delivery.

Desirable

• An understanding of business philosophy/culture and the need to develop customer focused services.

Essential Behavioural and other Characteristics

Essential

• Sensitive to needs of older people and their relatives.
• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employees responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).