Community Alarms Officer

Sandwell Metropolitan Borough Council

The closing date is 21 March 2025

Job summary

We currently have an exciting opportunity available to recruit a permanent Community Alarms Officer.

We are looking for enthusiastic individuals who possess a good working knowledge of the community alarm service, including assessing and installing telecare equipment for individuals within their own homes.

You must hold a full driving license and be able to drive the Council's fleet of vehicles, both manual and automatic.
You must holdLiteracy Level 2 qualification as a minimum or equivalent
Please note that previous applicants need not apply.

Main duties of the job

You will be required to plan the diary to ensure all assessments are completed as scheduled:
To undertake the installation, demonstration, and programming of a range of alarm and telecare equipment.
To operate the control centre equipment on a 24-hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies, procedures, and service standards.
To identify the type of emergency, assess the needs of the customer, and initiate appropriate action on calls received on a wide range of issues, including emergency, medical, social, housing, telecare, and care.
To provide courteous and professional service at all times, offering information, advice, and support when dealing with customers, colleagues, councillors, customers, and contractors, and taking the necessary action to conclude the query.
To receive calls from individuals and establishments being monitored for lone workers, telecare, telehealth, fire, burglary, temperature control, etc., and take action as appropriate.
Provide an out of hours answering and filtering services for the authorities repairs and other services, deciding priority, and communicating and liaise with trades operatives, contractors, and standby supervisors where appropriate.
To undertake safety checks on the vehicle used in the course of these duties.
To provide emergency first aid, and lifting and handling as required

About us

Hours

35 per week

Working Pattern

A rota pattern consisting of 07:00 to 19:10 hours and 19:00 to 07:10 hours over a 6-week rota pattern.

Salary

Band D + 17% shift allowance

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application, please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process, and our offer to you, please visit https://www.sandwell.gov.uk/counciljobs

Date posted

07 March 2025

Pay scheme

Other

Salary

£26,409 to £30,060 a year 17% shift allowance

Contract

Permanent

Working pattern

Part-time

Reference number

F0093-25-8810

Job locations

Freeth Street

Oldbury

B69 3DE

Sandwell M B C Community Alarms

Dolton Way

Tipton

West Midlands

DY4 9AW

Job description

Job responsibilities

Working as part of a team responsible for the delivery of an effective Community Alarms and Telecare Service to allcustomers, including private sector customers. Provide an Out of Hours Service answering and filtering calls for a range ofServices.

To secure confidentiality of employee data at all times with due regard to data Protection.

It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitiveand caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working

environment. You should act as an exemplar on these issues and should identify and monitor training foryourself and any employees for whom you are responsible, in line with this policy and also the EqualitiesAct 2010.

Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Areain the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.

To participate in the operation of the Councils Appraisal Scheme.

Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the councilwhich reflects the councils policy, values and behaviours.

Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in thefulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.

The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy,organisation and arrangements for Health and Safety at Work.

To receive calls from individuals and services being monitored for Lone Worker, Telecare. Telehealth,Fire, Burglary, Door Access requests and action as appropriate.

To operate and maintain manual and computerised information systems, other computer terminals andany other form of technology in order to provide the service required.

To undertake the installation, demonstration and programming of a range of alarm and Telecareequipment.

To develop and maintain a sound working knowledge of the control centre and the range of alarmsTelecare and Telehealth and maintain knowledge of basic building trade practices and materials.

To participate and maintain knowledge of SMBCs Emergency Planning procedures, receiving telephonecalls and co-ordinate the appropriate action for major emergencies and serious incidents.

To train, assist and give instructions to new employees and officers internally and externally on the use ofother scheme equipment.

To contact colleagues and arrange emergency cover for sickness or any other absence.

To actively promote the Community Alarms service and assist in the implementation of the marketingstrategy.

To attend and participate in Team Meetings.