Job summary
The Adult Front Door Service is the first point of contact for individuals seeking health and wellbeing support. Responding to Telephone Calls and Online Referrals, Advisors will provide a person-centred response to requests for help and effectively support individuals in Worcestershire to live well and as independently as possible.
Main duties of the job
This is a great opportunity for the right person to be part of an exciting transformation of the new Adult Front Door Service for the Peoples Directorate.
The Service supports people at the earliest opportunity to maximize the effectiveness of early intervention and prevention by:
- Providing advice and signposting to local wellbeing services and resources.
- Working in partnership with our colleagues to deliver short term intervention in the Community.
- Referring on to our Social Work teams for appropriate Health & Social Care support.
Our aim is to prevent or delay individuals from developing longer term care and support needs by enabling them to be healthy for as long as possible, self-managing long-term conditions.
About us
This two-year apprenticeship creates an opportunity to gain real world experience and develop expertise in a chosen field. An Apprenticeship is a real job that combines practical training alongside ongoing role-related studies. Typically, an apprentice will split their time 80/20 between work and study. You will receive continuous support from your dedicated Tutor/Assessor and have one day a week dedicated to your studies.
Apprenticeships are an exciting option to developing your career. Apprentices benefit from support within the workplace and a structured training programme. Apprenticeships are available to all, from school leavers to people upskilling in their careers and those pursuing complete career changes. Apprenticeship training and qualifications are fully funded by the employer.
To discuss the role, please contact Charlotte Tweddell, Business Development Manager, at CTweddell@worcestershire.gov.uk.
Job description
Job responsibilities
Main Activities & Responsibilities
- Work as a member of the team to provide a service to customers in line with Worcestershire County Council's customer service values.
- Proactively engage and interact with customers, being accessible to customers and offering information, advice, and guidance.
- Focus on the customer in a friendly, positive and confident manner using initiative and holding a conversation to ascertain their needs and best course of support.
- Encourage and respond positively to customer feedback. Assist and support customers to access community support.
- To maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities as required by the apprenticeship standards.
Further details provided in the attached document.
Job description
Job responsibilities
Main Activities & Responsibilities
- Work as a member of the team to provide a service to customers in line with Worcestershire County Council's customer service values.
- Proactively engage and interact with customers, being accessible to customers and offering information, advice, and guidance.
- Focus on the customer in a friendly, positive and confident manner using initiative and holding a conversation to ascertain their needs and best course of support.
- Encourage and respond positively to customer feedback. Assist and support customers to access community support.
- To maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities as required by the apprenticeship standards.
Further details provided in the attached document.
Person Specification
Knowledge, Skills, and Abilities:
Essential
- Ability to deal with new people and new situations.
- An understanding of providing services within a customer focused environment.
- A good understanding of the importance of confidentiality.
- Good ICT skills including knowledge of Microsoft Office.
- A positive attitude to customer engagement.
- Ability to use own initiative.
- Ability to work co-operatively as part of a team.
- Clear, concise verbal and written communication skills.
- Ability to learn to communicate with people at all levels, internally and externally confidently, sensitively and diplomatically.
- Understand the need for punctuality and good time keeping.
- A desire to learn new things.
- The ability to meet deadlines and work under pressure.
- Ability to deal with tasks with regard to confidentiality.
- The ability to work flexibly.
- A commitment to providing an accurate an quality service and to equal opportunity.
Experience
Desirable
- Previous work experience is beneficial.
Qualifications
Essential
- Level 2 Qualification (e.g. GCSE) in Maths & English Language at C - A* (4 - 9).
Person Specification
Knowledge, Skills, and Abilities:
Essential
- Ability to deal with new people and new situations.
- An understanding of providing services within a customer focused environment.
- A good understanding of the importance of confidentiality.
- Good ICT skills including knowledge of Microsoft Office.
- A positive attitude to customer engagement.
- Ability to use own initiative.
- Ability to work co-operatively as part of a team.
- Clear, concise verbal and written communication skills.
- Ability to learn to communicate with people at all levels, internally and externally confidently, sensitively and diplomatically.
- Understand the need for punctuality and good time keeping.
- A desire to learn new things.
- The ability to meet deadlines and work under pressure.
- Ability to deal with tasks with regard to confidentiality.
- The ability to work flexibly.
- A commitment to providing an accurate an quality service and to equal opportunity.
Experience
Desirable
- Previous work experience is beneficial.
Qualifications
Essential
- Level 2 Qualification (e.g. GCSE) in Maths & English Language at C - A* (4 - 9).
