Adult Front Door Advisors

Worcestershire County Council

Information:

This job is now closed

Job summary

The Adult Front Door Service is the first point of contact for individuals seeking health and wellbeing support. Responding to Telephone Calls and Online Referrals, Advisors will provide a person-centred response to requests for help and effectively support individuals in Worcestershire to live well and as independently as possible.

Main duties of the job

This is a great opportunity for the right person to be part of an exciting transformation of the new Adult Front Door Service for the Peoples Directorate.

The Service supports people at the earliest opportunity to maximize the effectiveness of early intervention and prevention by:

  • Providing advice and signposting to local wellbeing services and resources.
  • Working in partnership with our colleagues to deliver short term intervention in the Community.
  • Referring on to our Social Work teams for appropriate Health & Social Care support.

Our aim is to prevent or delay individuals from developing longer term care and support needs by enabling them to be healthy for as long as possible, self-managing long-term conditions.If you would like any additional information or an informal discussion, please contact David Maye at DMaye@worcestershire.gov.uk

About us

Benefits:Youll find an overview of some of the benefits in a document attached to this job advert so do take a look! Some of the other benefits we can offer include:

  • Great Holiday Entitlement:As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If youre successful and want to take advantage of this do let us know!
  • Brilliant Pension Scheme:The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
  • Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
  • Flexible Working:We are proud to offer hybrid working to provide a better work/life balance where possible.

Date posted

16 May 2023

Pay scheme

Other

Salary

£21,351 to £23,572 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

F0091-23-0002

Job locations

Worcestershire County Council

Spetchley Road

Worcester

WR5 2NP


Job description

Job responsibilities

Adult Front Door supports people at the earliest opportunity and maximise's the effectiveness of early intervention and prevention. With the aim to prevent or delay individuals from developing longer term care and support needs. This enables individuals to be healthy for as long as possible, self-managing long-term conditions.

The Adult Front Door is the first point of contact for individuals seeking health and wellbeing support. Advisors will provide a person-centred response to requests for help and effectively support individuals to live well and as independently as possible.

Adult Front Door Advisors will follow the Building on Strengths approach and principles by offering early advice, support and guidance to ensure as many individuals as possible are supported at the earliest opportunity.

Job description

Job responsibilities

Adult Front Door supports people at the earliest opportunity and maximise's the effectiveness of early intervention and prevention. With the aim to prevent or delay individuals from developing longer term care and support needs. This enables individuals to be healthy for as long as possible, self-managing long-term conditions.

The Adult Front Door is the first point of contact for individuals seeking health and wellbeing support. Advisors will provide a person-centred response to requests for help and effectively support individuals to live well and as independently as possible.

Adult Front Door Advisors will follow the Building on Strengths approach and principles by offering early advice, support and guidance to ensure as many individuals as possible are supported at the earliest opportunity.

Person Specification

Qualifications

Essential

  • Level 2 qualification (e.g. NVQ2) in health and social care or be able to demonstrate equivalent experience.
  • Level 2 qualification (e.g. GCSE A to C) in maths and English or demonstrable equivalent.

Desirable

  • Level 3 Qualification in health and social care or be able to demonstrate equivalent experience

Experience

Essential

  • Demonstrable evidence of delivering a first-class service to all individuals from initial point of contact.
  • Considerable experience of working in a health or social care environment, providing advice, guidance, and support to individuals with care and support need.
  • Considerable experience of working with people in difficulty or distress, assessing needs and translating these into person centered outcomes.
  • Demonstrable experience of working in conjunction with other health and social care agencies and professionals.
  • Demonstrable experience in maintaining accurate records using computer-based information systems.
  • Evidence of continuing professional development.

Knowledge, Skills, and Abilities:

Essential

  • Detailed knowledge and understanding of community resources and how to access these.
  • Detailed knowledge and understanding of vulnerable individuals tht may use our services.
  • Working knowledge and understanding of strength-based assesment and approaches.
  • Detailed knowledge of current, relevant legislation, e.g., Care Act 2014 and Children Act (1989 and 2004) and associated safeguarding procedures.
  • Ability to identify and take action to resolve issues and share information including responding appropriately to safeguarding situations.
  • Ability to be innovative and use own initiative whilst recognising the need to work within appropriate boundaries and service limitations.
  • The ability to liaise effectively and build productive working relationships with other agencies and providers.
  • The ability to communicate effectively and sensitively with service users, taking into account their individual needs, including explaining complex or new information in a way which is easily understood.
  • The ability to work as part of a team with a willingness to contribute to, develop, and sustain working practices.
  • The ability to work to tight deadlines and prioritise work in a fast-paced environment.
  • The ability to work flexibly and react to changes at short notice in order to support the business requirements.
  • Excellent verbal and written communication skills, including accurate recording skills.
  • Excellent interpersonal skills and organisational skills.
  • Excellent IT skills, including Microsoft Office.

Desirable

  • An understanding of an a personal commitment to the vision and values of Worcestershire County Council.
  • An understanding of equal opportunities, anti-oppressive and anti-discriminatory practices.
  • Knowledge about Worcestershire County Council's Social Care Offer.
  • Knowledge about the information on the social care web page.
Person Specification

Qualifications

Essential

  • Level 2 qualification (e.g. NVQ2) in health and social care or be able to demonstrate equivalent experience.
  • Level 2 qualification (e.g. GCSE A to C) in maths and English or demonstrable equivalent.

Desirable

  • Level 3 Qualification in health and social care or be able to demonstrate equivalent experience

Experience

Essential

  • Demonstrable evidence of delivering a first-class service to all individuals from initial point of contact.
  • Considerable experience of working in a health or social care environment, providing advice, guidance, and support to individuals with care and support need.
  • Considerable experience of working with people in difficulty or distress, assessing needs and translating these into person centered outcomes.
  • Demonstrable experience of working in conjunction with other health and social care agencies and professionals.
  • Demonstrable experience in maintaining accurate records using computer-based information systems.
  • Evidence of continuing professional development.

Knowledge, Skills, and Abilities:

Essential

  • Detailed knowledge and understanding of community resources and how to access these.
  • Detailed knowledge and understanding of vulnerable individuals tht may use our services.
  • Working knowledge and understanding of strength-based assesment and approaches.
  • Detailed knowledge of current, relevant legislation, e.g., Care Act 2014 and Children Act (1989 and 2004) and associated safeguarding procedures.
  • Ability to identify and take action to resolve issues and share information including responding appropriately to safeguarding situations.
  • Ability to be innovative and use own initiative whilst recognising the need to work within appropriate boundaries and service limitations.
  • The ability to liaise effectively and build productive working relationships with other agencies and providers.
  • The ability to communicate effectively and sensitively with service users, taking into account their individual needs, including explaining complex or new information in a way which is easily understood.
  • The ability to work as part of a team with a willingness to contribute to, develop, and sustain working practices.
  • The ability to work to tight deadlines and prioritise work in a fast-paced environment.
  • The ability to work flexibly and react to changes at short notice in order to support the business requirements.
  • Excellent verbal and written communication skills, including accurate recording skills.
  • Excellent interpersonal skills and organisational skills.
  • Excellent IT skills, including Microsoft Office.

Desirable

  • An understanding of an a personal commitment to the vision and values of Worcestershire County Council.
  • An understanding of equal opportunities, anti-oppressive and anti-discriminatory practices.
  • Knowledge about Worcestershire County Council's Social Care Offer.
  • Knowledge about the information on the social care web page.

Employer details

Employer name

Worcestershire County Council

Address

Worcestershire County Council

Spetchley Road

Worcester

WR5 2NP


Employer's website

https://www.worcestershire.gov.uk/info/20010/jobs_and_careers (Opens in a new tab)

Employer details

Employer name

Worcestershire County Council

Address

Worcestershire County Council

Spetchley Road

Worcester

WR5 2NP


Employer's website

https://www.worcestershire.gov.uk/info/20010/jobs_and_careers (Opens in a new tab)

For questions about the job, contact:

Adult Front Door Manager

David Maye

DMaye@worcestershire.gov.uk

Date posted

16 May 2023

Pay scheme

Other

Salary

£21,351 to £23,572 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

F0091-23-0002

Job locations

Worcestershire County Council

Spetchley Road

Worcester

WR5 2NP


Supporting documents

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