Job summary
At Swindon Borough Council, we want our
town to be the best it can be. Our ambitious vision is supported by realistic
transformation programmes, with the people of Swindon at their heart. Because
thats who were doing it for the communities and businesses that make our
town great. As part of the Council, youll support a friendly local authority
making decisions with real impact. Its all for better public services. Better
processes. And a better quality of life, for everyone. Join us, and Swindon
will be better with you.
The Commissioning Team in Adults is a
vibrant and ever changing place to work where there are opportunities to make a
real difference to the lives of adults with needs.
The team works at pace and works through
its close working relationships with social workers, the provider market,
health and wider partners, as well as residents of Swindon.
As a member of the team you will need to
be able to build relationships and be able to respond to changing priorities
and have great communication skills in a team that works closely together to
support one another.
Main duties of the job
The Quality Officer is a member of the Quality
Assurance Team that sits within the wider Adult Commissioning Team who have
responsibility for supporting the improvement of internal and commissioned
services within Adult Services.
This role is responsible for working
with a range of stakeholders to identify and address quality concerns, support
services to adhere to the Quality Assurance Framework and undertake quality
assurance checks of services and providers.
You will uphold the Adult Social Care values, vision and
strategy to support people to have the best life and to safeguard them from
harm.
About us
At
Swindon Borough Council, we want our town to be the best it can be. Our
ambitious vision is supported by realistic transformation programmes, with the
people of Swindon at their heart. Because thats who were doing it for the
communities & businesses that make our town great. As part of the Council,
youll support a friendly local authority making decisions with real impact.
Its all for better public services. Better processes & a better quality of
life, for everyone. Join us, & Swindon will be better with you.
As
an employee, you will receive a diverse and exciting environment in which to
work, encouraging creativity & innovation whilst recognising the need to
support ongoing personal development & a flexible work life balance.
Our
current benefits include:
Flexible working
27-33 days plus bank holidays dependent on NHS service
A career average revalued earnings (CARE) pension scheme
Purchase of annual leave
Leisure & Legal Services discounts
Eating Out, Shopping &Entertainment discounts
Candidates
must be fluent in the English language (as a requirement of Part 7 of the
Immigration Act for the effective performance of a customer-facing role).
Please
note Swindon Borough Council terms and conditions apply to this role.
Job description
Job responsibilities
Adult Social Care is person centered and focuses on individuals
strengths to support them to take control of improving their own health,
resilience and wellbeing. We want to maximise peoples independence so that individuals
can achieve their goals and aspirations and live life to the fullest. We work
creatively with individuals, local communities and our partners, empowering
them to deliver the best possible outcomes for people. Our work is solution focused,
ensuring that those who most need support receive it and that we can continue
supporting people in the future.
The post will contribute to the development and delivery of
commissioning, contracts and brokerage teams.
Assist with the measuring of quality and contract compliance by having a
positive and productive engagement with providers and people who use
services. Participate in the process for
standardising quality standards including developing and delivering key
performance indicators and monitoring, challenging and assuring commissioning
that contracted providers are achieving agreed outcomes/outputs. Provide timely
responses to areas of concern to enable early intervention and prevention work
to be undertaken before people who use services experience significant decline
in standards and peer care. Post holder
will build relationships with providers and co-produce quality monitoring tools
and systems to ensure improvements to services are constantly reviewed and
validated.
Contribute and participate in maintaining market oversight,
informing commissioners of how well the market is functioning, identifying and
mitigating risks and supplying information that will promote market stability
and growth in areas where there are gaps in service.
Supports the development and monitoring of information, e.g.
connect to support, direct payments and or individual service funds
contributing to procurement and audit processes.
To influence overall delivering of service providers, ensuring
they deliver high standards, quality services and in particular responding
appropriately to key pieces of legislation e.g. mental capacity act, care act,
human rights legislation.
Post holder will monitor complaints and concerns where legislation
is not adhered to and take swift administration action to rectify.
Job description
Job responsibilities
Adult Social Care is person centered and focuses on individuals
strengths to support them to take control of improving their own health,
resilience and wellbeing. We want to maximise peoples independence so that individuals
can achieve their goals and aspirations and live life to the fullest. We work
creatively with individuals, local communities and our partners, empowering
them to deliver the best possible outcomes for people. Our work is solution focused,
ensuring that those who most need support receive it and that we can continue
supporting people in the future.
The post will contribute to the development and delivery of
commissioning, contracts and brokerage teams.
Assist with the measuring of quality and contract compliance by having a
positive and productive engagement with providers and people who use
services. Participate in the process for
standardising quality standards including developing and delivering key
performance indicators and monitoring, challenging and assuring commissioning
that contracted providers are achieving agreed outcomes/outputs. Provide timely
responses to areas of concern to enable early intervention and prevention work
to be undertaken before people who use services experience significant decline
in standards and peer care. Post holder
will build relationships with providers and co-produce quality monitoring tools
and systems to ensure improvements to services are constantly reviewed and
validated.
Contribute and participate in maintaining market oversight,
informing commissioners of how well the market is functioning, identifying and
mitigating risks and supplying information that will promote market stability
and growth in areas where there are gaps in service.
Supports the development and monitoring of information, e.g.
connect to support, direct payments and or individual service funds
contributing to procurement and audit processes.
To influence overall delivering of service providers, ensuring
they deliver high standards, quality services and in particular responding
appropriately to key pieces of legislation e.g. mental capacity act, care act,
human rights legislation.
Post holder will monitor complaints and concerns where legislation
is not adhered to and take swift administration action to rectify.
Person Specification
Qualifications
Essential
- GCSE or above in Maths and English or equivalent
Desirable
- Sector relevant qualifications, e.g. NVQ in Health & Social Care
Experience
Essential
- Experience of working in Social Care directly related to the provision of care services
- Experience of reviewing services in the Private and Residential Sector
- Motivation to work with adults with needs
- Ability to form and maintain appropriate relationships and personal boundaries with adults receiving support
- Able to use data bases to gather information and IT skills to produce reports
- Able to create excellent working relationships so as to inspire confidence in the evaluations given to external, internal providers
- The ability to negotiate with staff at all levels of service, external agencies and government regulators
- A knowledge and commitment to safeguarding and promoting the welfare of adults with needs
- Expert knowledge and understanding of the National Minimum Standards as directed by the Care Quality Commission
- Professional knowledge acquired by relevant experience in social care delivery
- In depth knowledge of national priorities and legislative requirements in the standards of care delivery
Desirable
- Presenting quality assessment outcomes in a balanced way, with judgments and decisions being based on evidence and in a way that that promotes the understanding and co-operation of the regulated service and people using the service
- Experience of using a range of auditing methods, Quality Assurance systems and customer satisfaction techniques in measuring quality
- Achieving compliance through explanation and negotiation, by explaining any deficits and the importance of corrective action and the implications of not taking action
- Negotiation and facilitation skills
Person Specification
Qualifications
Essential
- GCSE or above in Maths and English or equivalent
Desirable
- Sector relevant qualifications, e.g. NVQ in Health & Social Care
Experience
Essential
- Experience of working in Social Care directly related to the provision of care services
- Experience of reviewing services in the Private and Residential Sector
- Motivation to work with adults with needs
- Ability to form and maintain appropriate relationships and personal boundaries with adults receiving support
- Able to use data bases to gather information and IT skills to produce reports
- Able to create excellent working relationships so as to inspire confidence in the evaluations given to external, internal providers
- The ability to negotiate with staff at all levels of service, external agencies and government regulators
- A knowledge and commitment to safeguarding and promoting the welfare of adults with needs
- Expert knowledge and understanding of the National Minimum Standards as directed by the Care Quality Commission
- Professional knowledge acquired by relevant experience in social care delivery
- In depth knowledge of national priorities and legislative requirements in the standards of care delivery
Desirable
- Presenting quality assessment outcomes in a balanced way, with judgments and decisions being based on evidence and in a way that that promotes the understanding and co-operation of the regulated service and people using the service
- Experience of using a range of auditing methods, Quality Assurance systems and customer satisfaction techniques in measuring quality
- Achieving compliance through explanation and negotiation, by explaining any deficits and the importance of corrective action and the implications of not taking action
- Negotiation and facilitation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
