Job summary
Clinical Health System Manager
£54,129 - £57,201 inclusive of
higher cost allowance PO7 equivalent to AfC Band 8a
Part time 3 days per week
- 1 year fixed term.
This role will be
responsible for the Clinical Health System Management, in Early Help and
Childrens Health 0-19 Service. The post holder will oversee the efficient
operation and optimisation of clinical information system and manage ongoing
requirements of the Service supporting optimal use of the Electronic Patient
Record Management System, RiO. Providing leadership, stakeholder management,
capability to independently challenge and escalate in order to get to the right
solution for key stakeholders.
The post holder will be expected to lead the co-ordination of internal capability and external partnerships for the business to deliver effective change and realisation of projected benefits. The role will oversee all aspects of an ongoing programme, from its development to implementing programme activities. Furthermore, it will ensure the programme is progressed to a consistently high standard, within budget, that objectives are met on time, suiting the Councils policies and objectives. The role will make sure the programme meets professional and industry standards.
Provide strategic direction, programme leadership and advice on all matters relating to the Clinical Health System Implementation programme.
Main duties of the job
The Clinical Health
System Manager will be required to undertake all responsibilities listed
below:
Configuration Management - Develop and implement
configuration management plans. Control and document changes to configuration
items. Support and maintenance of clinical health systems, ensuring seamless
integration into existing workflows and oversee system updates, upgrades, and troubleshoot
issues promptly.
Data Management - Ensure the accuracy,
integrity, and security of clinical data within the health system, collaborate
with IT and data management teams to implement data governance policies
Leadership - Provide strategic direction,
leadership and advice on all matters relating to the Clinical Health System
RiO.
Collaboration - Work closely with clinical
staff, BSMI, IT professionals, RiO supplier (Access Group) and administrators
to understand departmental needs and optimise system functionality.
Project Management - Manage projects related to
the implementation of new systems or upgrades, ensuring timelines and budgets
are met and collaborate with stakeholders to define project scope, objectives,
and deliverables
Further information
and duties can be found in the attached job description.
About us
Newham is an incredibly diverse borough with a
very young population and is experiencing considerable regeneration as part of
the Olympic legacy. There are over 86,000 children and young people in Newham
and we want each of them to have the same life chances as young people in other
parts of London.
This post is directly employed by the London
Borough of Newham, who was the first London borough to offer a fully integrated
0-19 health and social care service after we assumed direct responsibility for
providing School Nursing services, Health Visiting and Family Nurse Partnership
in 2017. Therefore, our CYPS directorate will be delivering the 0-19 Healthy
Child programme through the Childrens Health 0-19 Service.
The 0-19 Children's Health service had their
CQC inspection in 2021 and rated Good in all areas.
Our offer
Genuine management support:Low supervisor/supervisee ratios.
Money matters:Flexible starting salary within allocated grade for the right candidates. Subsidised leisure passes. Generous local government annual leave allowance. Pension scheme. Continued access to the NHS Pension Scheme (NHSPS) for health professionals who satisfy the NHS Pension scheme criteria. NHS continuous service recognised.
Learning & Development:Support to take up advanced clinical training and wider workforce development package to enhance your skills. Clear competency and career progression framework. Access to smart technology.
Job description
Job responsibilities
Provide strategic
direction, programme leadership and advice on all matters relating to the
Clinical Health System Implementation programme.
Ensure effective
quality assurance and the overall integrity of the programme and linked work
streams and projects -focusing inwardly on the internal consistency of the
programme and projects, and outwardly on its coherence with wider
transformation portfolio planning, interfaces with other programmes and
corporate, technical and specialist standards.
Manage frequent
contact with relevant stakeholders including Directors and Heads of Service,
and senior representatives from external organisations in both the public and
private sector, providing expert advice, guidance and support on complex
issues.
Manage highly
complex issues within a framework of policy and regulatory guidelines. Expert
knowledge and significant experience is required to resolve complex issues and
proactively anticipate and mitigate problems.
This role will provide:
Leadership - To the Childrens Health 0-19 Service Senior Management to guide priority setting and ensuring delivery progresses smoothly against the agreed plans, negotiate across the teams to agree clear priorities with the Head of Service. To act as a champion internally with the Council to ensure adequate support and responsiveness is maintained to the required standards of the service.
Stakeholder Management - Maintain relationships with and hold internal and external partners to account for the delivery of RiO support and development activity (e.g. Business Systems Management and Intelligence (BSMI), Access, Barts Health, Oracle (formerly Cerner) in line with the Contracts and SLAs in place. In particular, supporting the BSMI and ICT Team to resolve issues as they arise and drive required development changes in RiO.
Challenge & Escalation - Act as an independent point of bi-directional challenge & escalation for the Childrens Health 0-19 Service for all RiO related issues, taking responsibility to work with internal and external parties to resolve issues where necessary, maintaing a good communication flow to ensure all parties are kept informed, keep to their promises and focused on the interests of the end clients, staff, Commissioners, Public Health, Primary Care / ICBs.
Governance & Compliance - Manage and drive compliance with the RiO System Governance Framework and the Electronic record keeping and management procedure as agreed with the Head of Service. Ensuring all staff are adequately trained and work in accordance with relevant guidance.
RiO Change Management - Agreeing the RiO system development plan and release schedule with BSMI, ensuring the priorities are in line with Head of Service and SMT requirements. Ensure that the Service Processes / SOPs are aligned an integrated effectively with the Service Teams effectively utilising best practice elsewhere and ensuring the Service is appropriately represented and provides support for any future tendering activity.
Value for money - Manage the business case for RiO ensuring that all current and future anticipated benefits of the system both financial and operational are delivered with reference to the base line costs.
Further information
and duties can be found in the attached job description.
Job description
Job responsibilities
Provide strategic
direction, programme leadership and advice on all matters relating to the
Clinical Health System Implementation programme.
Ensure effective
quality assurance and the overall integrity of the programme and linked work
streams and projects -focusing inwardly on the internal consistency of the
programme and projects, and outwardly on its coherence with wider
transformation portfolio planning, interfaces with other programmes and
corporate, technical and specialist standards.
Manage frequent
contact with relevant stakeholders including Directors and Heads of Service,
and senior representatives from external organisations in both the public and
private sector, providing expert advice, guidance and support on complex
issues.
Manage highly
complex issues within a framework of policy and regulatory guidelines. Expert
knowledge and significant experience is required to resolve complex issues and
proactively anticipate and mitigate problems.
This role will provide:
Leadership - To the Childrens Health 0-19 Service Senior Management to guide priority setting and ensuring delivery progresses smoothly against the agreed plans, negotiate across the teams to agree clear priorities with the Head of Service. To act as a champion internally with the Council to ensure adequate support and responsiveness is maintained to the required standards of the service.
Stakeholder Management - Maintain relationships with and hold internal and external partners to account for the delivery of RiO support and development activity (e.g. Business Systems Management and Intelligence (BSMI), Access, Barts Health, Oracle (formerly Cerner) in line with the Contracts and SLAs in place. In particular, supporting the BSMI and ICT Team to resolve issues as they arise and drive required development changes in RiO.
Challenge & Escalation - Act as an independent point of bi-directional challenge & escalation for the Childrens Health 0-19 Service for all RiO related issues, taking responsibility to work with internal and external parties to resolve issues where necessary, maintaing a good communication flow to ensure all parties are kept informed, keep to their promises and focused on the interests of the end clients, staff, Commissioners, Public Health, Primary Care / ICBs.
Governance & Compliance - Manage and drive compliance with the RiO System Governance Framework and the Electronic record keeping and management procedure as agreed with the Head of Service. Ensuring all staff are adequately trained and work in accordance with relevant guidance.
RiO Change Management - Agreeing the RiO system development plan and release schedule with BSMI, ensuring the priorities are in line with Head of Service and SMT requirements. Ensure that the Service Processes / SOPs are aligned an integrated effectively with the Service Teams effectively utilising best practice elsewhere and ensuring the Service is appropriately represented and provides support for any future tendering activity.
Value for money - Manage the business case for RiO ensuring that all current and future anticipated benefits of the system both financial and operational are delivered with reference to the base line costs.
Further information
and duties can be found in the attached job description.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of work experience relevant to the field (essential)
- Professional qualifications in the fields of Project or Programme Management, Change Management, ITIL, Leadership etc.
Experience
Essential
- Experience of working in a local authority or NHS or similar public sector organisation.
- Experience of developing strategies that support changes in legislation and /or lead to service improvements.
- Experience of successfully contributing to and working in a health and or care and or education environment.
- Experience of people and performance management.
- Experience of supporting preparation for and conduction of Care Quality Commission (CQC) and/or Ofsted inspections from an electronic patient record systems point of view;
- Can demonstrate a Strong track record of successful leadership within a Public Sector setting, able to demonstrate ability to work in a politically astute manner.
- Experience of negotiating and managing service level agreements and/or contracts.
- Experience of developing business strategies and process documentation
- Experience of leading on initiatives working across a number of partner organisations.
Skills and abilities
Essential
- Ability to present complex information and arguments simply for Senior Management Decision making. Possess strengths in organisational, attention-to-detail, reasoning, critical thinking, and problem-solving skills.
- An exceptional communicator able to operate and empathise with stakeholders and business groups, influencing and gaining commitment to objectives.
- Able to develop and apply the organisational and political nous needed to influence, shape and deliver the optimal use of RiO.
- Ability to lead multi-faceted projects using Prince2 or an equivalent, and to deliver to tight deadlines.
- Ability to analyse, monitor and control agreed budgets.
- Ability to manage a diverse workload and work to competing deadlines, negotiating priorities in the best interest of the key stakeholders.
- Ability to analyse and interpret legislation and guidance from government at the health / social services interface.
- Effective verbal, written and IT analysis and communication skills. These should include experience of producing reports on complex issues and presenting high level advice.
- Strong level of IT, numerical and verbal skills.
- An ability to respond to unpredictable volumes of work, with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
- Work effectively and efficiently, paying careful attention to detail, data confidentiality and accuracy.
- Self-starter with high degree of initiative, urgency, and follow through.Confident manner; motivates and inspires others.
Knowledge
Essential
- Working knowledge of relational databases such as RiO, basic working knowledge of programming / SQL.
- Knowledge of Childrens Health (physical and mental health and well-being and the Public Health agenda
- Comprehensive knowledge of the governance requirements for health data and other person identifiable information.
- Good understanding of programme and project management, including Prince 2/MSP or similar methodology.
- Knowledge of Financial management techniques and tools.
- Knowledge and understanding of the Data Protection Act 2018.
- Knowledge of data systems development, particularly those relating to Health (e.g. RIO, Child Health Information Services (CHIS), EMIS, Oracle (formerly Cerner for HIE), Azeus, Childview, National Health Application and Infrastructure Services (NHAIS)
- Expertise in effective business systems and operating processes.
Desirable
- Knowledge of service user needs relating to childrens or similar services.
- Knowledge of recent development in Health and Education and how ICT can assist in delivering choice and control.
- Extensive knowledge of local government financial and accounting practices
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of work experience relevant to the field (essential)
- Professional qualifications in the fields of Project or Programme Management, Change Management, ITIL, Leadership etc.
Experience
Essential
- Experience of working in a local authority or NHS or similar public sector organisation.
- Experience of developing strategies that support changes in legislation and /or lead to service improvements.
- Experience of successfully contributing to and working in a health and or care and or education environment.
- Experience of people and performance management.
- Experience of supporting preparation for and conduction of Care Quality Commission (CQC) and/or Ofsted inspections from an electronic patient record systems point of view;
- Can demonstrate a Strong track record of successful leadership within a Public Sector setting, able to demonstrate ability to work in a politically astute manner.
- Experience of negotiating and managing service level agreements and/or contracts.
- Experience of developing business strategies and process documentation
- Experience of leading on initiatives working across a number of partner organisations.
Skills and abilities
Essential
- Ability to present complex information and arguments simply for Senior Management Decision making. Possess strengths in organisational, attention-to-detail, reasoning, critical thinking, and problem-solving skills.
- An exceptional communicator able to operate and empathise with stakeholders and business groups, influencing and gaining commitment to objectives.
- Able to develop and apply the organisational and political nous needed to influence, shape and deliver the optimal use of RiO.
- Ability to lead multi-faceted projects using Prince2 or an equivalent, and to deliver to tight deadlines.
- Ability to analyse, monitor and control agreed budgets.
- Ability to manage a diverse workload and work to competing deadlines, negotiating priorities in the best interest of the key stakeholders.
- Ability to analyse and interpret legislation and guidance from government at the health / social services interface.
- Effective verbal, written and IT analysis and communication skills. These should include experience of producing reports on complex issues and presenting high level advice.
- Strong level of IT, numerical and verbal skills.
- An ability to respond to unpredictable volumes of work, with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
- Work effectively and efficiently, paying careful attention to detail, data confidentiality and accuracy.
- Self-starter with high degree of initiative, urgency, and follow through.Confident manner; motivates and inspires others.
Knowledge
Essential
- Working knowledge of relational databases such as RiO, basic working knowledge of programming / SQL.
- Knowledge of Childrens Health (physical and mental health and well-being and the Public Health agenda
- Comprehensive knowledge of the governance requirements for health data and other person identifiable information.
- Good understanding of programme and project management, including Prince 2/MSP or similar methodology.
- Knowledge of Financial management techniques and tools.
- Knowledge and understanding of the Data Protection Act 2018.
- Knowledge of data systems development, particularly those relating to Health (e.g. RIO, Child Health Information Services (CHIS), EMIS, Oracle (formerly Cerner for HIE), Azeus, Childview, National Health Application and Infrastructure Services (NHAIS)
- Expertise in effective business systems and operating processes.
Desirable
- Knowledge of service user needs relating to childrens or similar services.
- Knowledge of recent development in Health and Education and how ICT can assist in delivering choice and control.
- Extensive knowledge of local government financial and accounting practices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
