Business Information Analyst

Job responsibilities

Management of the advice, housing needs, homelessness, rough sleeper and lettings systems

To provide a systems administrator role in relation to certain processes and security activities for the system and be expert in its operation

To provide training and advice in the operation of the system for all council departments and landlords

To oversee and advise upon system faults, liaising as necessary with the software provider

To regularly monitor access to the system to ensure access to sensitive information is only available to authorised persons

To be responsible for maintaining the confidentiality of sensitive data, whether heldelectronically or in hard copy, and promptly reporting all breaches, or potential breaches to the Information Governance team

Responsible for producing detailed quarterly reports on the housing register data to assist in understanding demand and helping with FOIs and to help inform planning applications and enquiries

To be the specialist officer on producing all required reports

To complete and manage the annual review process on a monthly basis

To advise managers upon the systems features and capacity and facilitate small works orders as necessary Performance reporting, analysis and statutory returns

To work with managers and analysts to define/develop common analysis tools to generate a suite of common performance reports across the Housing People service. To prepare and publish comparator reports to senior management to the agreed timetable

To develop a suite of analysis tools and reports based on finances on a monthly, year to date and historic data to identify key trends and developments

To utilise key trend analysis in development of Performance Trend Modelling systems and provide detailed information to support the service, presented accessibly. To identify issues and options within current service provision and their future trends to support management decision-making

To provide ad hoc support to housing managers on specific projects when required. Adding value to information by building scenarios. Work with operational officers to scope data requirements, to research data and to prepare and present statistics in the required formats

To work with managers to translate the performance requirements of their areas into meaningful measures

To attend performance meetings and give presentations of data on a regular basis

To develop and maintain knowledge of the business, including, work and data flows plus statutory and management information definitions

To ensure the delivery of quantitative information to support the planning for, and commissioning of, future services

To promote the use and understanding of performance and business information.

To analyse trends in performance across the department, alerting management at early stages and suggesting alternative methods to improve data collection, using best practice from across the sector and research of the sector

To carry our research projects and initiatives to allow consideration of performance and performance standards

To be responsible for providing statutory statistical returns and benchmarking data

To work closely with managers to support the improvement of housing provision and services

To research and analyse best practice across the housing sector to improve services across the council, identifying innovative practice and areas for improvement through links with high-performing landlords

To ensure that published material such as information leaflets; web pages and public reports are relevant, up to date and accessible, maintaining a high level of technical competence in publishing and web applications Housing management functional support

To monitor the overall levels of arrears for temporary accommodation, private sector leased homes, gypsy and traveller sites and short-stay stopping places

To calculate service charges, working alongside the councils contracts team to identify current and future costs

To calculate in relation to advertising amounts owed, raise invoices and effectively recover debts, ensuring that all amounts legally due are charged and income is maximized

To be responsible for ensuring all payments and credits are credited to the right account, identifying where payments in the suspense account need to be credited

To ensure that all information sources are maintained according to corporate guidance

Experience

Essential

• High level of relevant and practical experience acquired on the job.
• An advanced understanding of relevant procedures and working practices.
• Advanced knowledge of specialist function relevant to service area.
• Excellent ICT skills including use of Microsoft applications and specialist systems
• Experience in showing tact and diplomacy to deal with conflicting requirements or opinions and
• the ability to make decisions on the most appropriate action to reach an acceptable conclusion.
• Ability to interpret and analyse statistical and numerical data, drawing conclusions from the data
• to inform decision making.
• Good organisational skills and the ability to prioritise workloads and achieve deadlines.
• Budget monitoring/ financial processing at an appropriate level for the role.
• Ability to produce business focussed, user friendly reports, policy and project documents where
• appropriate.

Qualifications

Essential

• Educated to NVQ 4 level preferably in a numerical/statistical discipline
• High level of IT literacy, including specialist advanced Excel skills
• Excellent oral and written communications skills
• Excellent presentation skills in a variety of styles to convey complex information in a
• format appropriate to the audience
• Analytical approach with good attention to detail
• Ability to plan and prioritise own workloads
• Knowledge of database architecture in order to provide information using Microsoft SQL
• server and associated reporting applications such as Visual Studio, MS Access, MS
• Excel
• At least 5 years experience of data analysis and interpretation
• Experience of project work & report writing experience
• Experience of designing predictive modelling systems
• Evidence of ability to present complex material in an easy to understand manner
• Working under pressure and to tight deadlines
• Experience of working in Local Government
• Understanding of accounting principles
• The job holder will be able to use Microsoft office applications such as Word, Excel,
• Outlook and bespoke applications including but not limited to Abritas, QL, Documotive,
• Northgate, Information@Work and relevant social care systems

Desirable

• Educated to degree level preferably in a numerical/statistical discipline