Job summary
** WE ARE CURRENTLY UNABLE TO ACCEPT
APPLICATIONS VIA NHS JOBS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE
FOLLOWING LINK TO OUR CAREERS SITE **
https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5400/?utm_medium=jobshare/details?sType=NhsJobs#/reference/5400
Salary:£13.05 - £13.47 per hour(Plus 10% unsocial hours for qualifying shifts)
Hours per week:37 hours
Locations:Trowbridge or Chippenham(Please confirm on your application which area you are applying for)
Rolling advert:We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.
Urgent Care & Telecare Response Helping People Stay Safe, Supported and Independent
Are you looking for a rewarding role where you can make a real difference in peoples lives? Join our Urgent Care & Telecare Response Team as a Mobile Responder, supporting people across Wiltshire in staying in their homes and avoiding unnecessary hospital admissions.
Main duties of the job
In return, youll receive training and professional development opportunities, support from a dedicated team and the reward of knowing your work makes a difference every day.
As a Mobile Responder, youll respond to urgent situations and Telecare alerts, providing personal care, meal preparation and other support to help people in an emergency. We need someone who is empathetic, dependable, and comfortable working independently and as part of a team. Youll work shifts, including evenings, weekends and bank holidays with additional payments for unsocial hours, and travel across Wiltshire to deliver timely and compassionate care.
We are looking for someone with a caring nature and a genuine understanding of the needs of elderly people or those with disabilities. No formal qualifications are required, but you must be willing to complete Care Certificate training if you havent already done so. Good communication skills, both written and verbal, and the ability to manage your workload effectively are important for success in this role.
If youre ready for a meaningful job where every day matters, apply now and join our supportive team.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
Job description
Job responsibilities
Under the guidance and supervision of the Team Lead Mobile Responder (and from time to time
other members of the service management team).
Your role will be to support the customers with personal care, food preparation, daily living activities
and access to local resources and facilities to prevent hospital admission. Your role will also be to
respond to alerts raised by Appello in a timely manner, supporting customers within their own
environment Specific duties and responsibilities include:
Work with customers to support them to manage and maintain where possible their daily
living skills, including washing, dressing, meal preparation, and personal care.
Safeguard the health, safety and wellbeing of customers as well as colleagues.
Take part in staff development programmes, assuming responsibility for own professional
development i.e., undertake all mandatory training relevant to the service and part of the
training pathway for the role e.g., Care Certificate
Assist customers with the use of mobility aids and assistive equipment where required.
Assist customers with moving and positioning, adhering to health & safety requirements as
well as organisational policy and procedures.
Contribute to daily communications, accurate record keeping, recording actions, interventions
and incidents in customers records.
Participate in regular team meetings and customer review meetings.
Ensure compliance with the Data Protection Act and maintain customer confidentiality and
security of information at all times.
Communicate effectively with the immediate team and other health and social care
professionals as appropriate.
Participate in own supervisions, appraisals and objective setting.
Assist the team with general duties if required e.g., office filing, answering telephone calls etc.
Work as part of the team, offering a flexible approach to staff rostering.
Abide by the principles and practice set out in the staff handbook.
Job description
Job responsibilities
Under the guidance and supervision of the Team Lead Mobile Responder (and from time to time
other members of the service management team).
Your role will be to support the customers with personal care, food preparation, daily living activities
and access to local resources and facilities to prevent hospital admission. Your role will also be to
respond to alerts raised by Appello in a timely manner, supporting customers within their own
environment Specific duties and responsibilities include:
Work with customers to support them to manage and maintain where possible their daily
living skills, including washing, dressing, meal preparation, and personal care.
Safeguard the health, safety and wellbeing of customers as well as colleagues.
Take part in staff development programmes, assuming responsibility for own professional
development i.e., undertake all mandatory training relevant to the service and part of the
training pathway for the role e.g., Care Certificate
Assist customers with the use of mobility aids and assistive equipment where required.
Assist customers with moving and positioning, adhering to health & safety requirements as
well as organisational policy and procedures.
Contribute to daily communications, accurate record keeping, recording actions, interventions
and incidents in customers records.
Participate in regular team meetings and customer review meetings.
Ensure compliance with the Data Protection Act and maintain customer confidentiality and
security of information at all times.
Communicate effectively with the immediate team and other health and social care
professionals as appropriate.
Participate in own supervisions, appraisals and objective setting.
Assist the team with general duties if required e.g., office filing, answering telephone calls etc.
Work as part of the team, offering a flexible approach to staff rostering.
Abide by the principles and practice set out in the staff handbook.
Person Specification
Qualifications
Essential
- Care Certificate or equivalent skills and experience with willingness to undertake the
- required training.
- General level of education to GCSE A*-C or equivalent skills and experience
- Empathy with the elderly and/or people with a disability and an understanding of their needs
- Ability to work alone and as part of a team.
- Ability to prioritise and organise own workload.
- A pleasant and helpful manner
- Effective communication both written and oral
Desirable
- Previous experience of providing care and support to the elderly and/or people with a learning
- disability
- Basic knowledge of safeguarding.
- Basic knowledge of regulations relevant to community care
Experience
Essential
- Experience which demonstrates ability to undertake the role.
- An understanding of relevant procedures and working practices.
- Awareness and understanding of the client group.
- Training and knowledge in a range of procedures and medical equipment to support clients.
- Basic knowledge of Wiltshire Council professional groups and external agencies, relevant to the
- role.
- Sensitivity and empathy to build trusting and supportive relationships with clients and families.
- Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide
- practical, emotional support to clients and families.
- Ability to follow routines, carry out set care plans, record and monitor changes in client condition
- Basic literacy and numeracy.
- Ability to communicate one to one and in small groups with relevant client group.
Person Specification
Qualifications
Essential
- Care Certificate or equivalent skills and experience with willingness to undertake the
- required training.
- General level of education to GCSE A*-C or equivalent skills and experience
- Empathy with the elderly and/or people with a disability and an understanding of their needs
- Ability to work alone and as part of a team.
- Ability to prioritise and organise own workload.
- A pleasant and helpful manner
- Effective communication both written and oral
Desirable
- Previous experience of providing care and support to the elderly and/or people with a learning
- disability
- Basic knowledge of safeguarding.
- Basic knowledge of regulations relevant to community care
Experience
Essential
- Experience which demonstrates ability to undertake the role.
- An understanding of relevant procedures and working practices.
- Awareness and understanding of the client group.
- Training and knowledge in a range of procedures and medical equipment to support clients.
- Basic knowledge of Wiltshire Council professional groups and external agencies, relevant to the
- role.
- Sensitivity and empathy to build trusting and supportive relationships with clients and families.
- Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide
- practical, emotional support to clients and families.
- Ability to follow routines, carry out set care plans, record and monitor changes in client condition
- Basic literacy and numeracy.
- Ability to communicate one to one and in small groups with relevant client group.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
