Assistant Team Manager

Job responsibilities

Supporting the Team Manager to ensure efficient and effective service delivery for adults in Wiltshire requiring care and support. Leading the development and promotion of integrated working with the community health teams, acute hospitals and GP surgeries within the specified locality. Managing and supervising a number of social workers, occupational therapists and other staff, as delegated by the Team Manager. Deputising for the Team Manager as appropriate during time of absence providing management cover and support to locality team staff. Specific duties and responsibilities:

Manage, co-ordinate and lead the locality team in the absence of the Team Manager.

Providing supervision and support to experienced SW and OT so the postholder is required to have excellent knowledge and ability in relation to the most complex of cases where finding possible solutions are challenging.

Actively engage in individual and group supervision and embed learning in practice

Undertake appraisal and team meetings and contribute to individual and team development

Engage in quality assurance ensuring that supervisees meet all legislative and regulatory requirements as determined by the national agenda e.g. Care Act 2014, Mental Capacity Act.

Monitor that assessments are undertaken in line with Care Act 2014 requirements and that people are assessed appropriately for their eligibility for Social Care. This requires being able to check across the team that assessment is being undertaken consistently and taking action as necessary.

Set and monitor standards and performance of supervisees in line with quality assurance policies.

Analyse and interpret performance data to inform decision making within the team. This will be challenging where operational case work demand is very high with limited staffing resources and timescales

Actively participate in the development of policies and procedures within the wider social care team.

Having an operational view of the caseloads across the team and to allocate and manage demands and abilities (both SW and OT) in a timely way to ensure the best outcomes for customers.

Provide expert advice, support and creative problem solving to team members dealing with customers with complex needs. This will include managing complaints from customers, carers, elected members and partners which may result in a recommendation on the way the service could be delivered differently to team manager / HoS Convene and chair multiagency meetings in relation to customers with complex needs or contentious situations. Where previous meetings have not been able to resolve issues

Work with the Team Manager creating and developing links with Community Area Boards

Promote wider community involvement with staff in the team, including the NHS, the voluntary section and independent providers. To take every opportunity to work with partners, e.g. attending GP forums, meeting health teams etc with the view of how can we work together

Assist the Team Manager in the robust management of resources within the team by ensuring quality and cost effectiveness in service delivery.

Authorise plans for care and support considering cost effectiveness, promotion of independent and reduction of risk. This involves reviewing the application of the support plan, with professional advice from SW / OT re-equipment but to look at costs and take decisions.

Respond to civil emergencies including managing a rest centre

Qualifications

Essential

• A recognised and relevant professional health or social care qualification (degree/diploma in
• social work, occupational therapy or equivalent)
• Social Work England (or equivalent) registered
• Management qualification to level 4 or ability to demonstrate the equivalent skills and ability
• (at least 2 years experience).
• Substantial experience in a social care or health setting
• Detailed knowledge of social care legislation and the wider context of government policy.
• Able to communicate effectively with people in a variety of way and levels
• Ability to write clear, complex and business focused reports
• Experience of managing budgets
• High level of leadership skills to support and develop highly skilled and professionally
• qualified staff
• Experience and proven ability to manage staff through change
• Understanding and commitment to integrated health and social care, including experience of
• working in a multi-agency environment.
• Ability to use a range of software including electronic social care records and business
• management systems.
• Proven organisational skills, including the ability to prioritise work and set priorities for
• supervisees and other team members.
• Ability to assimilate information quickly in order to reach decisions and judgements in
• respect to workload priorities.
• Ability to analyse complex presenting problems.
• Ability to keep accurate records. Ability to give objective, timely advice
• Proven record of challenging poor performance and evidence of improving performance.
• Ability to contribute positively to the overall management of the team and department.
• Fluency in written and spoken English

Desirable

• A recognised post graduate qualification such as a post graduate certificate in managing
• health and social care
• Understanding of Wiltshire Council Corporate Agenda and Business Plan

Experience

Essential

• Experience of managing, motivating and developing a diverse team of staff
• Experience of managing staffing budgets
• Significant relevant professional experience post qualification in a similar work environment.
• Expert knowledge of relevant policy, systems, work practices, professional guidelines,
• legislation and a good understanding of emerging developments in the area of specialism.
• Excellent ICT skills including use of Microsoft applications and specialist systems
• Excellent organisational skills and the ability to prioritise workloads of a team to achieve
• deadlines
• Thorough knowledge of other areas of the authority relevant to the service.
• Ability to interpret and analyse statistical and numerical data, drawing conclusions from the data
• to inform decision making.
• Experience of defining and developing systems, policies, procedures and / or practices.
• Experienced project manager with a good understanding of project management methodologies
• and systems.
• Excellent time management skills to manage a complex workload prioritise and set deadlines.
• Transformation management skills to advise on process flow, removal of waste and duplication
• within and across service areas.
• Ability to produce business focussed, user friendly reports, policy and project documents where
• appropriate.
• Authority and credibility to build relationships and engage successfully with colleagues,
• customers and partners

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).