Job summary
** WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIA
NHS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OUR
CAREERS SITE **
We are thrilled to be offering an opportunity within our Support and Safeguarding & Specialist Assessment and Family Time Teams to excel in a fast-paced environment where priorities shift frequently to cater to the needs of our stakeholders.
Main duties of the job
As a Business Support Officer in these teams, you will have a strong administrative background and excellent working knowledge of MS Office.
Crucial qualities include precision and adaptability, along with exceptional communication skills. Your ability to effectively collaborate with colleagues and partner agencies is essential, as it enables you to engage with professionals and families while working alongside the children's services teams. This collaborative aspect of the role may present challenges at times, but it's an essential part of making a meaningful impact.
Your responsibilities will encompass a wide range of business support and financial functions. These include updating and maintaining spreadsheets, minute taking, answering telephones, using the liquid logic LCS database, typing, scanning and filing.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!
Job description
Job responsibilities
Please follow the link for the role description
Specific duties and responsibilities include:
Provision of a full range of administrative duties; making and answering telephone, post
distribution, filing, scanning, photocopying, routine finance, ensuring administrative
procedures are followed and standards maintained.
To make and answer telephone calls, deal directly and respond to difficult queries from
members of the public, take accurate notes and pass information onto the relevant officer in a
timely manner.
To ensure all contacts/referrals are recorded accurately, using IT and manual systems. To
progress, chase and track information to ensure all systems are maintained and updated.
Undertake routine and regular checks on quality and accuracy of data being held, produce
standard reports.
Job description
Job responsibilities
Please follow the link for the role description
Specific duties and responsibilities include:
Provision of a full range of administrative duties; making and answering telephone, post
distribution, filing, scanning, photocopying, routine finance, ensuring administrative
procedures are followed and standards maintained.
To make and answer telephone calls, deal directly and respond to difficult queries from
members of the public, take accurate notes and pass information onto the relevant officer in a
timely manner.
To ensure all contacts/referrals are recorded accurately, using IT and manual systems. To
progress, chase and track information to ensure all systems are maintained and updated.
Undertake routine and regular checks on quality and accuracy of data being held, produce
standard reports.
Person Specification
Experience
Essential
- GCSE A*-C / NVQ level 2 in administration or equivalent experience and skills
- Good IT skills
- Good listening, oral and literacy skills
- Ability to prioritise, organise own time and work to deadlines
- Ability to demonstrate a willingness to attend appropriate training and development
- Ability to maintain confidentiality
- Have good interpersonal skills
- Evidence of being part of a team
- Able to produce a good standard of written English
- Fully fluent in English
Desirable
- NVQ Level 3 in Administration, or Customer Care.
- Able to demonstrate an understanding of the work of public services and the specific service this
- role sits in
- Experience of operating financial processes, e.g., invoices and budget spreadsheets.
Qualifications
Essential
- GCSE A - C or equivalent experience/skills
- ITQ 2 or equivalent ICT skills and abilities
Person Specification
Experience
Essential
- GCSE A*-C / NVQ level 2 in administration or equivalent experience and skills
- Good IT skills
- Good listening, oral and literacy skills
- Ability to prioritise, organise own time and work to deadlines
- Ability to demonstrate a willingness to attend appropriate training and development
- Ability to maintain confidentiality
- Have good interpersonal skills
- Evidence of being part of a team
- Able to produce a good standard of written English
- Fully fluent in English
Desirable
- NVQ Level 3 in Administration, or Customer Care.
- Able to demonstrate an understanding of the work of public services and the specific service this
- role sits in
- Experience of operating financial processes, e.g., invoices and budget spreadsheets.
Qualifications
Essential
- GCSE A - C or equivalent experience/skills
- ITQ 2 or equivalent ICT skills and abilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
