Member Services Manager

Job summary

Pensions - Empowering Retirement Security

If you are looking for a thought-provoking and rewarding managerial role that not only offers opportunities for skill development and career advancement but also values your well-being and work-life balance, then joining Wiltshire Pension Fund is the ideal choice.

This role is a fantastic opportunity to delve into the dynamic field of pension management and projects.

Main duties of the job

As a Member Services Manager, you will be responsible for providing leadership to the Member Services Team to ensure that a responsive, efficient, accurate and innovative, customer focused service is provided. You will also support the team in developing their understanding of the rules of the pension schemes they administer and wider pension-related legislation and guidance.

Further responsibilities include providing advice and expertise for all non-standard members queries that require escalation to ensure they are resolved in a timely manner and that the service targets outlined in the Funds Administration Strategy are met. The post will also be part of the management team to ensure the service is developed to meet the changing legislative requirements and to provide support to Fund projects.

To excel in this role, you need a large amount of experience of working within the pensions industry and preferably LGPS (Local Government Pension Scheme) specific knowledge. You will have sound organisational and forward planning skills to lead and motivate the team in achieving its service standards. Ideally, you will also already have line management experience, but we will consider candidates who are interested in taking the step up.

About us

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.