Commissioning Service Manager

Job description

Job responsibilities

Specific duties and responsibilities include:

Undertake operational management of a specialist service, area and/or workstream which has impact across the Council managing day to day performance in conjunction with the relevant head of service.

Service expert with responsibility for leading the identification, development and delivery of effective commissioning strategies for improving service delivery.

Service lead on the continuous development of performance management systems to improve quality and delivery within the strategic, operational and commercial elements of commissioning. Analysing performance data across the service and providers to inform the strategic direction and evidenced based decision making. Performance will be monitored through POGs and POBs and the postholder will have responsibility for providing and presenting this data, providing recommendations on actions to improve performance.

Ensuring the performance of Team Managers delivery of front line services within their teams is effective and efficient, driving a high performance culture.

Support and drive innovation and change across the service and wider partnership.

Service lead for the recruitment and retention internally and with our providers, providing support to over 7000 people, developing strategies and initiatives to support and build service capacity.

Supporting the Head of Service to ensure that services are CQC inspection ready, working with the inspection leads to understand, prepare for and develop action plans related to inspections.

Develop and deliver co-production and other initiatives with partners such as health to ensure the highest levels of public satisfaction for the service, to continue to transform the service to meet the aspirations of customers and in accordance with the requirements of the law and external regulation.

Provide leadership across the partnership (including both internal and external partners), demonstrating a breadth of knowledge and skills and willingness to step outside of specialisms.

Engage with customers, carers, the wider community, with staff in the service, the council and with other organisations to promote the provision of high quality opportunities and services which will promote well-being and independence.

Work closely with the senior management team across the directorate including operational colleagues to ensure that there is alignment across the directorate in terms of a focus on providing and promoting choice, preventing and delaying statutory services and value for money. LSL5-2748 Commissioning Service Manager Aug 2024 Page 5 of 10

Support the Head of Service with activities within joint programmes with the ICS and other partner agencies, towards integrated approaches to commissioning and joint funded pathways, ensuring effective partnership working to provide delivery of health and social care.

Deputising for the Head of Service, where necessary and Supporting SMT and Service Managers in terms of providing cover across the directorate during periods of absence.

Maintaining positive working relationships with other service managers across the organisation to maintain a one council approach.

Developing strategies to realise savings and service improvements within the service using performance information and providing evidence based challenge to drive improvements. Effectively managing budgets and achieving efficiencies through transformation work.

Working with other service managers, lead talent management and succession planning across the directorate.

Undertaking specialist projects which impact on the whole of commissioning across adults and children.

Develop, embed and review Key Performance Indicators (KPIs) for the team, and take responsibility for delivering good performance and providing a high-quality service.

Identify and manage risks, ensuring that significant risks are escalated as appropriate

Provide technical support and expertise to deliver the service priorities identified in the corporate business plan and people strategy. Where applicable lead on projects to deliver actions required.

Person Specification

Experience

Essential

• Please refer to job description.

Desirable

• Please refer to job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)