Wellbeing Admin Assistant

Job description

Job responsibilities

Specific duties and responsibilities include:

To support the Single Point of Access as part of the Health Improvement Coach service to triage referrals to the most appropriate service.

To support the Public Health Practitioner Manager for Health Improvement Coach service and Public Health Practitioner for Weight Management Service on administration support including marketing and promotion of the Single Point of Access.

To provide a full range of administrative support to staff in the Health Improvement Coach and Weight Management service.

To participate in the daily processing of all communications/postal systems operating across offices to ensure that efficient systems are maintained.

To participate in the provision of high-quality front-of-house service acting as first line contact for

o Receiving enquiries and actioning as appropriate

o Providing information and guidance to members of the public using Making Every Contact. Count (MECC) style conversational skills.

o Ensuring urgent matters are referred to appropriate team member

o Maintaining an accurate resource/information base and appropriate records

o Maintaining meeting room diary booking systems and ensuring rooms are cancelled if not required

To provide information to all enquiries contacting the service, liaising as necessary with colleagues in the Public Health team. Using the referral pathways to refer clients appropriately. To ensure all referrals are recorded accurately, using IT and manual systems. To progress, chase and track information to ensure all systems are maintained and updated.

To respond flexibly to the administrative needs of the Health Improvement Coach and Weight Management service.

Person Specification

Qualifications

Essential

• GCSE A - C or equivalent experience/skills
• ITQ 2 or equivalent ICT skills and abilities.

Experience

Essential

• GCSEs/ NVQ Level 2 in Administration or equivalent including English at Grade C or above
• Excellent ICT skills including Microsoft applications, particularly Word
• Previous general office experience, within a large and complex organisation
• Proven ability to communicate with and relate to members of the public and professional staff,
• either face-to-face or via the telephone.
• Able to deal with distressed people in a calm and appropriate manner.
• Capable of working as a member of a team and to contribute to the effectiveness of the service.
• BS04-1850 Wellbeing Admin Assistant March 2020 Page 4 of 7
• Able to be flexible and fully responsive to competing demands on a daily basis, prioritising own
• workload accordingly
• Proven ability to offer high levels of accuracy, attention to detail and to produce work of a high
• standard.
• Able to gain knowledge and impart information to others.
• Skilled at achieving high levels of professionalism, maintaining absolute confidentiality, whilst
• working with sensitive information and operating within GDPR guidelines.
• Committed to own personal development and to demonstrating continued learning.
• Able to demonstrate understanding and knowledge of equalities issues and anti-discriminatory
• practice and a willingness to promote equalities
• Good standard of written and spoken English

Desirable

• Experience of operating in a pressurised environment and of meeting tight deadlines.
• Experience of working in a Public Health/Health Promotion role/service.
• Attended training on Making Every Contact Count and utilise healthy conversational skills

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)