Financial Assessment and Benefit Officer

Job description

Job responsibilities

Salary:£29,269 - £31,364

Hours per week:37 hours

Interview date:Wednesday 21 August 2024

Financial Assessment and Benefit - Empowering Financial Wellness

We are seeking a dedicated individual to join our Adult Social Care Operations in the role of Financial Assessment Officer and Caseworker within our Financial Assessment and Benefit (FAB) Team.

Our team specialises in conducting financial assessments and welfare benefit checks for customers receiving council-funded support, prioritising a person-centred approach. Renowned for excellence in partnership working, our team has earned a Customer Service Award in recognition of its outstanding performance.

As a Financial Assessment Officer in a dynamic environment, you will manage the end-to-end financial assessment process. Your responsibilities include ensuring timely and accurate completion of new and review assessments through various means including online and face to face in the customers home. Working independently and collaboratively, you'll engage with partner organisations, including the Department for Work and Pensions.

Key qualifications include excellent customer service skills, effective communication, a strong grasp of financial circumstances, IT proficiency, and problem-solving abilities. If you possess the enthusiasm and commitment needed for positive outcomes, we welcome your application to be part of our team.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!

Please download and read therole description and person specificationcarefully before you apply as well asOur Identity.

For more details, contact Nicola Patrick, Social Care Reforms Transformation Lead, atNicola.patrick@wiltshire.gov.uk, or call 01249 706751.

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read ourstatement of commitment to equality and inclusion.

Disability Confident Employer

Application process

Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Person Specification

Qualifications

Essential

• HNC in business or a high level knowledge and understanding of financial circumstances.
• NVQ Level 3 Customer Service

Experience

Essential

• Customer service skills Excellent listening and communication skills. Ability to adjust to communications to suit a vulnerable client group.
• Knowledge of the role and referral process of the voluntary sector and other partner organisations.
• Computer literate - e-mail, word and excel.

Desirable

• Knowledge of welfare benefits
• Knowledge of current legislation. The Care Act 2014

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)