Wiltshire Council

Support Worker

The closing date is 05 October 2025

Job summary

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https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5269/?utm_medium=jobshare/details?sType=NHSJobs#/reference/5629

Salary:£14.82 - £15.29 per hour (Inclusive of 10% unsocial hours for qualifying shifts)

Hours per week:37, 24 & 18 hours

Interview date:To be confirmed after shortlisting

Main duties of the job

Bradbury House - Short Break Service - Promoting Health, Ensuring Care

We are passionate about our community and take pride in our work. We encourage a culture that puts our customers at the heart of everything we do through trust and respect, empowering people to develop skills, collaborate and innovate to find solutions, be open, take responsibility, to listen and learn.

At Bradbury House, we provide short breaks away from the family home, supporting customers to enable them to take part in meaningful activities.We work with families, paid and unpaid carers, to ensure that they are also involved and listened to. We will support the customer in the most appropriate way to enable them to maximise their independence.

We will provide regular training opportunities to support you in this role, and you will be supported to undertake a 26-week probationary period with regular meetings throughout this period to monitor progress.

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

£14.82 to £15.29 an hour (Inclusive of 10% unsocial hours for qualifying shifts)

Contract

Permanent

Working pattern

Full-time

Reference number

F0041-05629

Job locations

Bradbury House

The Portway

Salisbury

SP4 6BT


Job description

Job responsibilities

  • Work in a person-centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key-worker system.
  • Planning activities for and with customers, taking into account differing needs, wishes and preferences.
  • Creation of menus taking into account medical conditions, wishes, preferences, diets, etc
  • Support customers either living in their own home, or whilst visiting the settings.
  • Where appropriate, support customers to understand and maintain their tenancies, or licence agreements.
  • Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services.
  • Encourage and support customers in their personal, social (including religious), and leisure and work activities.
  • Support customers maintain and develop relationships.
  • When required undertake sleeping-in duties or waking night duties on the premises.
  • Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.
  • Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.
  • Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.
  • Assist customers with household tasks.
  • Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.
  • Seek advice and guidance from Senior support workers and the Team Leader.
  • Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift.
  • Focus on the individual, their strengths, choices, assets and goals through person centred planning
Communication with colleagues and others:
  • Advise the Senior support worker or the Team Leader of any significant risk to a customer as soon as reasonably practical.
  • Maintain regular informal and formal communication links with other colleagues to ensure a smooth hand-over at the start and end of a shift.
  • Where customers are living with a high degree of independence, the post holder should maintain regular telephone contact with them, as per guidelines and/or risk assessments in place.
  • Engage in regular supervision sessions with either the Senior support worker or Team Leader.
  • In the event of a serious incident or accident, contact appropriate outside agencies, such as GP, hospital, fire brigade or police, as well as your immediate line manager (or out of hours On-Call Manager).
Administration:
  • Accurately complete all records required in accordance with Wiltshire Council policies and procedures.
  • Undertake learning opportunities relevant to the service the post holder works within;
  • The post holder may be required to travel between the settings and other locations;
  • Maintain the confidentiality of all information concerning customers;
  • Undertake any such other duties as are required and are appropriate to the job;
  • This post will involve unsocial and weekend working, as well as sleep-in duties
  • Have a flexible approach and work within a varied rota including on call, evenings, weekends and sleeping-in, and waking nights duties, as responsibilities and customers needs may change

Job description

Job responsibilities

  • Work in a person-centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key-worker system.
  • Planning activities for and with customers, taking into account differing needs, wishes and preferences.
  • Creation of menus taking into account medical conditions, wishes, preferences, diets, etc
  • Support customers either living in their own home, or whilst visiting the settings.
  • Where appropriate, support customers to understand and maintain their tenancies, or licence agreements.
  • Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services.
  • Encourage and support customers in their personal, social (including religious), and leisure and work activities.
  • Support customers maintain and develop relationships.
  • When required undertake sleeping-in duties or waking night duties on the premises.
  • Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.
  • Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.
  • Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.
  • Assist customers with household tasks.
  • Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.
  • Seek advice and guidance from Senior support workers and the Team Leader.
  • Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift.
  • Focus on the individual, their strengths, choices, assets and goals through person centred planning
Communication with colleagues and others:
  • Advise the Senior support worker or the Team Leader of any significant risk to a customer as soon as reasonably practical.
  • Maintain regular informal and formal communication links with other colleagues to ensure a smooth hand-over at the start and end of a shift.
  • Where customers are living with a high degree of independence, the post holder should maintain regular telephone contact with them, as per guidelines and/or risk assessments in place.
  • Engage in regular supervision sessions with either the Senior support worker or Team Leader.
  • In the event of a serious incident or accident, contact appropriate outside agencies, such as GP, hospital, fire brigade or police, as well as your immediate line manager (or out of hours On-Call Manager).
Administration:
  • Accurately complete all records required in accordance with Wiltshire Council policies and procedures.
  • Undertake learning opportunities relevant to the service the post holder works within;
  • The post holder may be required to travel between the settings and other locations;
  • Maintain the confidentiality of all information concerning customers;
  • Undertake any such other duties as are required and are appropriate to the job;
  • This post will involve unsocial and weekend working, as well as sleep-in duties
  • Have a flexible approach and work within a varied rota including on call, evenings, weekends and sleeping-in, and waking nights duties, as responsibilities and customers needs may change

Person Specification

Qualifications

Essential

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Desirable

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Experience

Essential

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Desirable

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Person Specification

Qualifications

Essential

  • PLEASE SEE JOB ADVERT

Desirable

  • PLEASE SEE JOB ADVERT

Experience

Essential

  • PLEASE SEE JOB ADVERT

Desirable

  • PLEASE SEE JOB ADVERT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wiltshire Council

Address

Bradbury House

The Portway

Salisbury

SP4 6BT


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer details

Employer name

Wiltshire Council

Address

Bradbury House

The Portway

Salisbury

SP4 6BT


Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

£14.82 to £15.29 an hour (Inclusive of 10% unsocial hours for qualifying shifts)

Contract

Permanent

Working pattern

Full-time

Reference number

F0041-05629

Job locations

Bradbury House

The Portway

Salisbury

SP4 6BT


Supporting documents

Privacy notice

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