Job summary
North Yorkshire is on
an ambitious journey to transform the way care and support is delivered, creating
a vibrant, resilient and person centred care market that enables people to live
the lives they want to lead. We believe the best solutions are
built with communities, not for them. Rooted in strengths, local assets, and
lived experience.
If you are a dynamic
leader with a passion for asset based community support, co-production, partnership
working and shaping high performing care markets, this is your opportunity to
make a profound and lasting impact.
As a Commissioning and
Service Development Manager, you will play a pivotal role in co-designing, commissioning,
leading and improving a diverse portfolio of healthcare and community support services
across a North Yorkshire. You will champion community strength, strategic
development and co-production, with a particular focus on maximising community
and asset-based support.
We have two vacancies
with portfolios covering:
Community and Asset
Based Support
- Community Based
Support - day services
- Shared Lives
- Advocacy
- Personalisation,
including Individual Service Funds and micro-commissioning
Strategy development
and service transformation
- Dementia strategy,
implementation, and support services
- Learning
disabilities, strategy, and development
- Autism Strategy,
implementation, and development of community of interest group
- Carers Strategy,
commissioning carers breaks and support services
- VCSE commissioning
strategy and approach for future
Main duties of the job
What You will Lead:
Strategic
Commissioning and Market Shaping
You will lead the
commissioning, procurement and ongoing improvement of services, ensuring they deliver
outstanding outcomes and value for money. You will shape the Market Position
Statement, influence strategic plans for your portfolio, and develop a diverse
and sustainable provider landscape to meet future needs.
Co Production and
Community Engagement
You will champion
meaningful engagement with people with lived experience, carers, community groups,
providers and partners. Their voices will help you create responsive, high quality
services tailored to local strengths and community assets.
Insight Driven
Improvement
You will turn complex
data into actionable insights, driving performance, quality, transformation and
innovation. Using robust monitoring frameworks, evidence and research to ensure
services are safe, effective, and continuously improving.
Leadership and
Partnership Working
You will build strong
relationships across the care market, NHS, housing partners, VCSE organisations
and internal teams representing the Council at senior levels and spearheading
collaborative solutions.
Operational
Excellence
You will directly
influence multi-million-pound budgets, lead a motivated team, ensure regulatory
and policy compliance, champion safeguarding, and embed efficient systems and
processes that support strong market oversight.
About us
Were looking for
someone who is:
- Experienced in
commissioning, service development or transformation within Adult Social Care
or Health
- Skilled in
co-production, partnership working and community engagement
- Confident using data,
insight and evidence to drive decisions
- A strong leader
supportive, motivating, and collaborative
- A strategic thinker
with excellent communication, influencing and problem solving skills
- Passionate about
equality, diversity, human rights and strengths based practice
- Able to manage
budgets, mitigate risk, and deliver high impact programmes
- Flexible, proactive
and able to travel across the county
This is your chance
to lead real transformation and to build a North Yorkshire where everyone has the
support, opportunities and connections they need to thrive.
This is a hybrid
role, with the expectation to travel across the County, including a minimum of
two office-based days per week at County Hall, Northallerton.
Job description
Job responsibilities
Job Context
North Yorkshire is committed to developing and supporting a
vibrant and diverse care market that delivers the best possible outcomes and
value for money for the people of North Yorkshire.
The Commissioning and Service Development Lead will lead a team
that specialises in co-producing and commissioning innovative health and care
services within one or more of the following portfolios:
- Prevention
- Home First (services that support people to remain in their own
home)
- Community Based Support
- Residential Care
- Housing with care (extra care, supported living, supported
housing)
- Complexities (mental health, substance use, suicide,
neurodiversity, carers, Dementia)
The postholder will work flexibly across the
county, building strong, collaborative relationship with stakeholders including
care and support teams, independent sector providers, voluntary, community and
faith sector organisations, NHS partners and housing providers. They will use actionable insight and involve
local people to develop the market and co-design localised, high quality
services that enable people to live the lives they want to lead.
Job Purpose
The Commissioning and Service
Development Manager is responsible for overseeing the co-design, commissioning
and continuous improvement of care and support services in North
Yorkshire. A key focus will be on market
development, ensuring the provider landscape is diverse, sustainable and capable
of meeting current and future demands.
Operational Management
- Lead the commissioning, procurement
and continuous improvement of services within the portfolio, ensuring a clear
focus on value for money and the best possible outcomes for people
- Co-lead
the development and regular review of the Market Position Statement, Strategic Market
Development Plan and relevant Commissioning Strategies
- Develop and implement robust
performance monitoring frameworks for projects, commissioned services and
delivery plans, ensuring measurable outcomes, continuous improvement, and compliance
with agreed standards.
- Oversee and lead co-production,
consultation, and engagement activities ensuring the voices of people
with lived experience and communities are at the heart of service planning, design
and transformation
- Ensure services meet legislative
requirements and are in line with national policy and guidance, and emerging
good practice
- Ensure plans and strategies are data-driven
and informed by actionable insights into supply, demand and outcomes
- Provide
advice and support in relation to the portfolio and own specialist and
technical knowledge.
- Prepare and present routine finance, performance and project reports for
Leadership Teams, Boards and Committees.
- Contribute
to directorate, corporate and partnership projects, supporting the continuous improvement
of services and practice, and positively implementing new technology and more efficient
ways of working.
- Support the development
and implementation of coherent systems and process to ensure strong market
oversight and effective risk management
- Work independently within your areas
of expertise and authority, escalating risks and seeking expert advice when
necessary.
- Deputise for the Head of service when
required
- Participate
in the HAS On-Call rota
Communication
- Prepare and
present clear, concise and data-driven reports, business cases and briefing
papers to senior stakeholders and decision-makers to support strategic planning
and informed decision making
- Engage and communicate effectively
with people and communities, ensuring accessibility by using clear, inclusive language
and adaptable approaches that meet diverse needs
- Respond professionally to media
enquiries, MP requests, FOIs and complaints
- To actively highlight and promote good practice and case
studies that demonstrate excellent outcomes and a positive impact on peoples
lived experience
Partnership and Corporate Working
- Provide senior level representation in
strategic forums, boards, partnerships and engagement events, chairing where
appropriate
- Build
and maintain collaborative relationships and partnerships with a broad range of
internal and external stakeholders
- Develop strong professional relationships
with current and potential providers at a senior levelwithin the care
market.
- Collaborate across multiple teams and organisations to ensure
successful delivery of strategic projects
- Exploit opportunities
for joint and integrated working in order to maximise efficiencies and get the best
outcomes for people
Resource Management
- Provide
strong leadership and people management for direct reports, ensuring all
team members are supported, motivated, and have the capabilities they need to
fulfil their roles
- Maintain
a culture which promotes the values and behaviours of the council
- In
accordance with delegated levels of approval, manage and oversee budgets,
ensuring effective and robust financial management processes are adhered to
- Ensure
compliance with health and safety for all activity undertaken by the team.
Systems and Information
- Use
complex management information to create actionable insights to inform decision
making, business cases, plans and strategies
- Perform periodic quality control audits on information held by the team
- Ensure
current processes and procedures are followed in relation to record keeping,
financial monitoring and ICT.
- To ensure robust project and programme management systems are in place
and adhered to
- To ensure compliance with GDPR including ownership of the Information
Asset register
Strategic Management
- Take strategic responsibility for a
defined portfolio of commissioned and directly provided health and social care
services
- Support Heads of Service in strategic
planning and delivery of the priorities and ambitions of the Directorate and
the wider health and care system
- Ensure the portfolio is aligned with
and delivers on local, directorate and Council wide strategic priorities and
ambitions
- Lead and
or contribute to the development of key strategies and plans
Job description
Job responsibilities
Job Context
North Yorkshire is committed to developing and supporting a
vibrant and diverse care market that delivers the best possible outcomes and
value for money for the people of North Yorkshire.
The Commissioning and Service Development Lead will lead a team
that specialises in co-producing and commissioning innovative health and care
services within one or more of the following portfolios:
- Prevention
- Home First (services that support people to remain in their own
home)
- Community Based Support
- Residential Care
- Housing with care (extra care, supported living, supported
housing)
- Complexities (mental health, substance use, suicide,
neurodiversity, carers, Dementia)
The postholder will work flexibly across the
county, building strong, collaborative relationship with stakeholders including
care and support teams, independent sector providers, voluntary, community and
faith sector organisations, NHS partners and housing providers. They will use actionable insight and involve
local people to develop the market and co-design localised, high quality
services that enable people to live the lives they want to lead.
Job Purpose
The Commissioning and Service
Development Manager is responsible for overseeing the co-design, commissioning
and continuous improvement of care and support services in North
Yorkshire. A key focus will be on market
development, ensuring the provider landscape is diverse, sustainable and capable
of meeting current and future demands.
Operational Management
- Lead the commissioning, procurement
and continuous improvement of services within the portfolio, ensuring a clear
focus on value for money and the best possible outcomes for people
- Co-lead
the development and regular review of the Market Position Statement, Strategic Market
Development Plan and relevant Commissioning Strategies
- Develop and implement robust
performance monitoring frameworks for projects, commissioned services and
delivery plans, ensuring measurable outcomes, continuous improvement, and compliance
with agreed standards.
- Oversee and lead co-production,
consultation, and engagement activities ensuring the voices of people
with lived experience and communities are at the heart of service planning, design
and transformation
- Ensure services meet legislative
requirements and are in line with national policy and guidance, and emerging
good practice
- Ensure plans and strategies are data-driven
and informed by actionable insights into supply, demand and outcomes
- Provide
advice and support in relation to the portfolio and own specialist and
technical knowledge.
- Prepare and present routine finance, performance and project reports for
Leadership Teams, Boards and Committees.
- Contribute
to directorate, corporate and partnership projects, supporting the continuous improvement
of services and practice, and positively implementing new technology and more efficient
ways of working.
- Support the development
and implementation of coherent systems and process to ensure strong market
oversight and effective risk management
- Work independently within your areas
of expertise and authority, escalating risks and seeking expert advice when
necessary.
- Deputise for the Head of service when
required
- Participate
in the HAS On-Call rota
Communication
- Prepare and
present clear, concise and data-driven reports, business cases and briefing
papers to senior stakeholders and decision-makers to support strategic planning
and informed decision making
- Engage and communicate effectively
with people and communities, ensuring accessibility by using clear, inclusive language
and adaptable approaches that meet diverse needs
- Respond professionally to media
enquiries, MP requests, FOIs and complaints
- To actively highlight and promote good practice and case
studies that demonstrate excellent outcomes and a positive impact on peoples
lived experience
Partnership and Corporate Working
- Provide senior level representation in
strategic forums, boards, partnerships and engagement events, chairing where
appropriate
- Build
and maintain collaborative relationships and partnerships with a broad range of
internal and external stakeholders
- Develop strong professional relationships
with current and potential providers at a senior levelwithin the care
market.
- Collaborate across multiple teams and organisations to ensure
successful delivery of strategic projects
- Exploit opportunities
for joint and integrated working in order to maximise efficiencies and get the best
outcomes for people
Resource Management
- Provide
strong leadership and people management for direct reports, ensuring all
team members are supported, motivated, and have the capabilities they need to
fulfil their roles
- Maintain
a culture which promotes the values and behaviours of the council
- In
accordance with delegated levels of approval, manage and oversee budgets,
ensuring effective and robust financial management processes are adhered to
- Ensure
compliance with health and safety for all activity undertaken by the team.
Systems and Information
- Use
complex management information to create actionable insights to inform decision
making, business cases, plans and strategies
- Perform periodic quality control audits on information held by the team
- Ensure
current processes and procedures are followed in relation to record keeping,
financial monitoring and ICT.
- To ensure robust project and programme management systems are in place
and adhered to
- To ensure compliance with GDPR including ownership of the Information
Asset register
Strategic Management
- Take strategic responsibility for a
defined portfolio of commissioned and directly provided health and social care
services
- Support Heads of Service in strategic
planning and delivery of the priorities and ambitions of the Directorate and
the wider health and care system
- Ensure the portfolio is aligned with
and delivers on local, directorate and Council wide strategic priorities and
ambitions
- Lead and
or contribute to the development of key strategies and plans
Person Specification
Experience
Essential
- Significant experience of working within Adult Social Care, Housing or Health environments or other complex organisation in a commissioning or service development role.
- Experience of leading teams or projects either directly, or indirectly through a matrix structure
- Experience of co-production and or engagement with people with lived experience and communities
- Experience of working in partnership with a broad range of stakeholders from different organisations and backgrounds
- Experience of delivering complex programmes and projects
- Significant experience of using data and feedback to create actionable insights to inform decision-making
- Experience of preparing and presenting reports or briefings to a range of audiences
- Experience of developing and implementing policies and or strategies in a complex organisation
- Where appropriate to the job context; Extensive experience of the Extra Care Housing or Supported Housing model, its ethos, design standard, service delivery and benefits to the community
Desirable
- Direct line management
- Budget management and oversight
Knowledge
Essential
- Significant knowledge of commissioning and partnership working in a social care, health or housing environment.
- An understanding of Public Procurement processes and requirements
- Strong understanding of social care, housing, and health systems, including relevant policies, legislation, and best practices to support integrated service delivery
- Understanding of relevant published Council plans and strategies
- Knowledge and understanding of how Equality, Equity & Diversity, Dignity & Respect and Human Rights will apply to this role
- Where appropriate for Housing roles, Knowledge of planning policies and how this relates to the development of Local Plans and Housing Strategies and the understanding of how this relates to land availability or suitability for the development of extra care and supported housing.
Desirable
- Knowledge and understanding of the challenges faced by services
Qualifications
Essential
- Education to degree level or equivalent in related discipline.
- A relevant professional qualification e.g., NVQ Level 4 in relevant discipline or equivalent work-based experience.
- Ongoing commitment to continuous professional development
Desirable
- A management or post graduate qualification
- A commissioning or procurement qualification
- Project or programme management qualification
Occupational Skills
Essential
- Excellent project management and organisational skills with the ability to manage competing priorities in order to deliver work on time, within budget to a high standard
- Excellent written and verbal communication skills, with the ability to prepare concise, engaging and informative reports to a range of audiences
- Ability to build positive relationship and work collaboratively with a Strong influencing and negotiation skills, with the ability to engage effectively with stakeholders to reach consensus
- Ability to assess and mitigate risk to area of work
- IT skills and ability to use a range of software.
- Proactive, pragmatic and innovative approach to problem-solving
- Ability to manage resources and delegate where appropriate
- Able to work equally well alone and as part of a team
- Good political awareness
- Ability to make good decisions and sound judgements
- Ability to analyse, interpret and present complex data from a range of sources
- Ability to undertake research and analysis using different methodologies
Desirable
- Financial management skills
Person Specification
Experience
Essential
- Significant experience of working within Adult Social Care, Housing or Health environments or other complex organisation in a commissioning or service development role.
- Experience of leading teams or projects either directly, or indirectly through a matrix structure
- Experience of co-production and or engagement with people with lived experience and communities
- Experience of working in partnership with a broad range of stakeholders from different organisations and backgrounds
- Experience of delivering complex programmes and projects
- Significant experience of using data and feedback to create actionable insights to inform decision-making
- Experience of preparing and presenting reports or briefings to a range of audiences
- Experience of developing and implementing policies and or strategies in a complex organisation
- Where appropriate to the job context; Extensive experience of the Extra Care Housing or Supported Housing model, its ethos, design standard, service delivery and benefits to the community
Desirable
- Direct line management
- Budget management and oversight
Knowledge
Essential
- Significant knowledge of commissioning and partnership working in a social care, health or housing environment.
- An understanding of Public Procurement processes and requirements
- Strong understanding of social care, housing, and health systems, including relevant policies, legislation, and best practices to support integrated service delivery
- Understanding of relevant published Council plans and strategies
- Knowledge and understanding of how Equality, Equity & Diversity, Dignity & Respect and Human Rights will apply to this role
- Where appropriate for Housing roles, Knowledge of planning policies and how this relates to the development of Local Plans and Housing Strategies and the understanding of how this relates to land availability or suitability for the development of extra care and supported housing.
Desirable
- Knowledge and understanding of the challenges faced by services
Qualifications
Essential
- Education to degree level or equivalent in related discipline.
- A relevant professional qualification e.g., NVQ Level 4 in relevant discipline or equivalent work-based experience.
- Ongoing commitment to continuous professional development
Desirable
- A management or post graduate qualification
- A commissioning or procurement qualification
- Project or programme management qualification
Occupational Skills
Essential
- Excellent project management and organisational skills with the ability to manage competing priorities in order to deliver work on time, within budget to a high standard
- Excellent written and verbal communication skills, with the ability to prepare concise, engaging and informative reports to a range of audiences
- Ability to build positive relationship and work collaboratively with a Strong influencing and negotiation skills, with the ability to engage effectively with stakeholders to reach consensus
- Ability to assess and mitigate risk to area of work
- IT skills and ability to use a range of software.
- Proactive, pragmatic and innovative approach to problem-solving
- Ability to manage resources and delegate where appropriate
- Able to work equally well alone and as part of a team
- Good political awareness
- Ability to make good decisions and sound judgements
- Ability to analyse, interpret and present complex data from a range of sources
- Ability to undertake research and analysis using different methodologies
Desirable
- Financial management skills
