Social Care Coordinator

Job description

Job responsibilities

Job context

Social Care Coordinators (SCCs) work with adults with care and support needs and carers in the community and may be part of the Community Social Care Team, Discharge Hub or Review Team.

This part of the pathway manages and provides services for those adult with care and support needs and carers that require further intervention or specialist interventions for example sensory services.

Community Social Care teams describes the part of the service aimed at supporting adults with care and support needs and carers with medium term goals and longer term outcomes again embedded in the values and principles of recovery and maximising independence. The service will provide a care co-ordination function ensuring care is co-ordinated around the adult with care and support needs and carers and every opportunity to maximise independence and promote wellbeing are taken advantage of. Effective support planning and asset and strength based approaches to assessment and review are essential elements of this service. Community Social Care will be a generic adult social care team and will provide services to adults with care and support needs and carers, these may include people with a learning disability, autism, older people and people with physical disabilities. Sensory services will maintain a specific specialism within Community Social Care.

The Locality Discharge Hub Teams are linked to key Acute Hospital sites. The primary focus of this team is to support timely and safe hospital discharges for people to the community.

Services in the Discharge Hub and Community Social Care Teams will operate over 7 days. Therefore, you will be required to work on a weekend, on a rota basis. The specific requirements will be determined by service and operational team requirements.

The Review team operate on a countywide basis. The main purpose of the team is undertake the Review duties of the Local Authority for people in long term residential care settings. This team operates with a mix of Social Workers and Social Care Co-ordinators who will undertake a blend of face to face and remote working. Working closely with the Quality Improvement and Quality Monitoring teams, this team will reduce the risk of safeguarding concerns, and will complete all reassessments for people where there are organisational concerns within the residential care settings. Where necessary commission additional support or new provision to meet identified outcome and needs.

Job Purpose:

To undertake a range of asset and strength based assessments and interventions to ensure that adults with care and support needs and carers achieve their desired outcomes and wellbeing. To determine eligibility for adult social care service set against the national standard. To work with adults with care and support needs and carers to develop personalised care and support plans that represent best value. To ensure that adults with care and support needs and carers are safe from harm.

Operational management:

Undertake timely assessments of need with adults with care and support needs and carers to determine a persons level of need. All assessments and reviews are undertaken in line with relevant legislation and best practice e.g., asset and recovery based, personalisation and person centered approaches.

Provide support and information, advice, and guidance to adults with care and support needs and carers on how their needs could be partly or wholly met by access to universal and other non-care services, including preventative services.

Support the uptake of direct payments to meet the adults or carers outcomes.

Or commission, with others, services to meet the adult's or carer's needs, including working closely with Brokerage colleagues.

Ensure value for money and maximise opportunities to generate income for adults with care and support needs and carers.

Assess for and arrange disability equipment and adaptations to maintain / improve the adult with care and support needs or the carer's independence in daily living activities.

Fit simple equipment, demonstrate to, and educate adults with care and support needs and carers and appropriate colleagues/care workers in the correct use of equipment and/or techniques to enable the adult to achieve optimal independence in activities of daily living. Including referring individuals to the Reablement team and providing support to this team.

Undertake re-assessments and reviews of support packages using an asset and strengths-based approach.

Resource management:

Following assessments, identify whether or not the adult and/ or carers fall within the national eligibility criteria, and communicate this to the person.

Promote and support adults with care and support needs and carers to access and use direct payments, other self-managed budgets, self-directed support and self-assessment.

Where the adult with care and support needs or carer fall within eligibility

criteria, to work creatively and innovatively with the adult and / or carers to develop an agreed support package to meet the identified need whilst maximising resources and within the assessed indicative budget.

Support the adult with care and support needs and carers to meet their assessed needs within the indicative budget and in a way which maximises resources, where this is not the case you will seek advice from your line manager at the earliest opportunity.

Maximise an adults ability to manage their own resources and circumstances, enabling them to maintain their independence for as long as possible, including managing risk in a positive manner, avoiding paternalising / maternalising people.

Explore opportunities to meet desired outcomes through alternative funding streams e.g., voluntary sector or Continuing Health Care funding

Partnerships:

Work with colleagues within Heath and Adult Services, Care and Support, North Yorkshire Council, also other agencies including health partners and voluntary sector to ensure you maximise resources and opportunities for people.

Involve advocacy services when appropriate

Communications:

Maintain clear, concise, and timely records of cases, care packages and actions in line with the Directorate's policies on file maintenance, this includes electronic and paper records - the primary method of record keeping is electronic.

Communicate with adults with care and support needs and their carers in an appropriate manner to enable effective written and oral communication and in line with Directorate policies and procedures.

Effectively negotiate and manage conversations where there is a disagreement, with adults with care and support needs, carers and others

Engage with a range of other agencies to maximise choice and resources.

Communicate effectively and in a manner and timescale appropriate for the level of urgency, to your team manager, other colleagues, and professionals.

Maintain regular contact with adults and carers to monitor and respond to changes in their situations.

Systems and information:

Utilise the current business processes in relation to record keeping, financial monitoring and ICT.

Assist in the collection of data using the appropriate IT systems, including keeping up to date with and supporting organisational technical developments.

Safeguarding:

Operate as a Safeguarding Adults Alerter and also be required to intervene in emergency situations to protect vulnerable adults and to initiate the appropriate statutory and other actions required. Postholders are also expected to assist with Safeguarding Adults Investigations, as delegated by the Designated Safeguarding Manager and in line with procedures.

To be committed to safeguarding and promote the welfare of children, young people, and adults, raising concerns as appropriate.

Person Specification

Experience

Essential

• Knowledge of Equality & Diversity, Dignity & Respect and Human Rights legislation.
• Knowledge of the basic framework of the Care Act and its application.
• Knowledge of the Mental Capacity Act.
• Knowledge of Direct Payments.
• Knowledge of basic health and social care policy developments and good practice.
• Understanding and application of the Social Model of Disability.
• Knowledge of the Data Protection Act and confidentiality.
• Experience in an adults Health or Social Care setting, working with people with physical or sensory impairments or with older people.
• Demonstrable experience of assessing adults needs in either a community, hospital or residential setting.

Desirable

• Knowledge of Self-Directed Support and Personalisation
• Knowledge of Safeguarding Adults Procedures.
• Experience of undertaking assessments of social care needs
• Experience of preparing and presenting information for continuing health care decisions
• Evidence of assisting with safeguarding adults investigations

Occupational Skills

Essential

• Able to plan for and undertake an assessment of need, including being able to determine what information is needed, undertake the assessment in a timely manner and interpret and analyse the information gathered.
• Person Centred Approach to work with adults and carers.
• Asset and strength based approaches with adults and carers.
• Able to apply eligibility criteria to a social care assessment.
• Excellent communication and listening skills.
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
• Able to manage expectations, persuade, influence and/or negotiate with people and manage difficult conversations where there are differences of opinion with adults with care and support needs and carers and others.
• Able to speak up for and / or on behalf of another person in line with legislation.
• Able to recognise when advice or support is necessary.
• Able to use a range of IT and software packages.

Desirable

• Ability to provide and fit equipment where specialist qualification or professional training is not required.
• Able to conduct informal and formal risk assessments

Qualifications

Essential

• Either hold a Health and Social Care NVQ Level 3 diploma (Adults) or be willing to obtain this qualification following appointment to the role
• Equivalent vocational qualifications are Health & Social Care NVQ Level 3 (adults route), NVQ 3 in Promoting Independence, CQF Level 3 Diploma in Health & Social Care
• NVQ 4 in Care.
• The following professional qualifications would be accepted in place of the Health and Social Care NVQ Level 3 (adults route) or CQF Level 3 Diploma in Health & Social Care: Social Worker, Registered Nurse, and Occupational Therapist.

Desirable

• If professionally qualified to have a registration with the relevant professional body.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Yorkshire Council

Address

County Hall

Racecourse Lane

Northallerton

North Yorkshire

DL7 8AE

Employer's website

https://www.northyorks.gov.uk/ (Opens in a new tab)