Head of Public Sector Customer Development

North Yorkshire Council

Information:

This job is now closed

Job summary

Yorkshire Purchasing Organisation (YPO) Head of Public Sector Customer Development

Salary: £72,790 plus £3,000 car allowance

Location: Wakefield / Hybrid Working

Contract: Full-time / Permanent

Employer: Yorkshire Purchasing Organisation (YPO)

IMPORTANT: PLEASE CLICK THE LINK BELOW WHICH CONTAINS INFORMATION ON HOW TO APPLY AND THE INFORMATION WE REQUIRE TO SUPPORT YOUR APPLICATION.

We encourage you to click the below link to visit our campaign website which includes more information on YPO, the role, key useful documents and how to apply:

https://nyresourcing.co.uk/ypo-head-of-public-sector-customer-development/

Main duties of the job

We are looking forward to recruiting to the new role of Head of Public Sector Customer Development who will not only build value adding commercial procurement services but also lead on the engagement with our public sector customers. This is an excellent opportunity to shape the way this service looks. We seek an innovative leader with a deep understanding of the public sector market and procurement regulations, as well as experience in customer relationship and account management.

As an integrated member of the Senior Leadership Team you will lead the future Procurement Customer relationship strategy bringing commercial growth and profitability whilst building strategic relationships with customers to develop growth opportunities. As well as leading customer engagement, the role will also be ultimately responsible for the development of two new YPO services, Consultancy Services and Training Academy.

About us

Established in 1974, YPO now has 50 years' experience in giving back to the public sector. Five decades ago, 13 local authorities came together to combine their buying demands and achieve efficiency, and that's when our organisation as it's known today began.

We supply products and services to a wide range of customers including schools, local authorities, charities, emergency services, the public sector, and other businesses such as nurseries and care homes.

We're 100% publicly owned by our 13 member authorities, which means the profits we make are returned to our public sector customers, delivering even better value for money.

We work closely with suppliers and collaborate with other public sector buying organisations to achieve efficiencies and value for money. Through collaboration, YPO provides products and services to meet specific needs and objectives, through a wide range of procurement categories and frameworks.

We believe that every penny counts YPO offers an opportunity to make an impact and a real difference by delivering social value and outcomes in the communities it serves.

Date posted

15 July 2024

Pay scheme

Other

Salary

£72,790 a year £72,790 plus £3,000 car allowance

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

F0025-24-0040

Job locations

Y P O

Kenmore Road

Wakefield 41 Industrial Estate

Wakefield

West Yorkshire

WF2 0XE


Job description

Job responsibilities

As Head of Public Sector Customer Development, you will report directly to the Executive Director of Procurement. The role is an integral member of the Senior Leadership Team, to drive the strategic direction of YPOs Procurement Services and the development of strategic customer relationships and strategic partnerships. The postholder will lead and execute a robust business plan, assuming accountability for revenue, service, and efficiency to meet the organisations overall growth and profitability.

The role will be responsible for developing Procurement Services at YPO providing proactive and customer focused engagement. The primary goal is to identify opportunities to grow revenues by engaging more widely with existing customers, partners, members and associates, and identifying and securing new customers and opportunities.

Customer engagement, proactive tools and development strategies coordinated with strong internal support from across the organisation will be pivotal to the role delivering customer-centric services. Identifying opportunities to work wider than existing customers to grow the business cross sector is also key to the growth of the department.

Job description

Job responsibilities

As Head of Public Sector Customer Development, you will report directly to the Executive Director of Procurement. The role is an integral member of the Senior Leadership Team, to drive the strategic direction of YPOs Procurement Services and the development of strategic customer relationships and strategic partnerships. The postholder will lead and execute a robust business plan, assuming accountability for revenue, service, and efficiency to meet the organisations overall growth and profitability.

The role will be responsible for developing Procurement Services at YPO providing proactive and customer focused engagement. The primary goal is to identify opportunities to grow revenues by engaging more widely with existing customers, partners, members and associates, and identifying and securing new customers and opportunities.

Customer engagement, proactive tools and development strategies coordinated with strong internal support from across the organisation will be pivotal to the role delivering customer-centric services. Identifying opportunities to work wider than existing customers to grow the business cross sector is also key to the growth of the department.

Person Specification

Qualifications

Essential

  • Please see Job Description / Person Specification on the recruitment campaign.
  • Please also see campaign for details on how to apply and the information we require to support your application:
  • https://nyresourcing.co.uk/ypo-head-of-public-sector-customer-development/

Experience

Essential

  • Please see Job Description / Person Specification on the recruitment campaign.
  • Please also see campaign for details on how to apply and the information we require to support your application:
  • https://nyresourcing.co.uk/ypo-head-of-public-sector-customer-development/
Person Specification

Qualifications

Essential

  • Please see Job Description / Person Specification on the recruitment campaign.
  • Please also see campaign for details on how to apply and the information we require to support your application:
  • https://nyresourcing.co.uk/ypo-head-of-public-sector-customer-development/

Experience

Essential

  • Please see Job Description / Person Specification on the recruitment campaign.
  • Please also see campaign for details on how to apply and the information we require to support your application:
  • https://nyresourcing.co.uk/ypo-head-of-public-sector-customer-development/

Employer details

Employer name

North Yorkshire Council

Address

Y P O

Kenmore Road

Wakefield 41 Industrial Estate

Wakefield

West Yorkshire

WF2 0XE


Employer's website

https://www.northyorks.gov.uk/ (Opens in a new tab)

Employer details

Employer name

North Yorkshire Council

Address

Y P O

Kenmore Road

Wakefield 41 Industrial Estate

Wakefield

West Yorkshire

WF2 0XE


Employer's website

https://www.northyorks.gov.uk/ (Opens in a new tab)

For questions about the job, contact:

HR Resourcing Partner

Leanne Auton

Leanne.Auton@northyorks.gov.uk

Date posted

15 July 2024

Pay scheme

Other

Salary

£72,790 a year £72,790 plus £3,000 car allowance

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

F0025-24-0040

Job locations

Y P O

Kenmore Road

Wakefield 41 Industrial Estate

Wakefield

West Yorkshire

WF2 0XE


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