Job summary
Join our Younger Adults Commissioning Team within Adults Health and Care, as aCommissioning Support Officerand play a pivotal role in supporting all aspects of the Commissioning Cycle.
The Younger Adults Commissioning Team focuses on delivering a person centred and strengths-based approach that empowers service users and carers to live independent lives across Learning Disability, Physical Disability and Mental Health support services.
Main duties of the job
The Commissioning Support Officer will provide support to all aspects of the
commissioning cycle for the Younger Adults (aged 18-65) population of
Hampshire. You will take an active part in maximising outcomes for current
services as well as developing new services to fulfil the departments overall
strategic objectives.
You will assist the Commissioning Leads / Commissioning Managers / Head of
Commissioning for Younger Adults in the implementation and proactive oversight
of specific procedures and policies that enable the delivery of the Departments
strategic priorities.
It is vital you ensure commissioning leads are regularly updated on relevant
information regarding services to ensure strategic management oversight is
maintained. You will also maximise the potential for joint planning and joint
working with internal colleagues and partner agencies.
Your grandparent manager has the strategic lead for the design and development
of a diverse range of enablement and progression services which promote and
support greater independence and help improve the lives of Younger Adults
(18-65) across all care groups. The services that fall within their portfolio include
short-term mental health supported housing; mental health extra care housing;
mental health wellbeing centres and other daytime opportunities; community-
based services; supported employment; appropriate adult service; advocacy,
Autism information advice & guidance, direct payments support service and
prison social work.
About us
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer committed to ensuring that our recruitment and selection process is inclusive and accessible.
Job description
Job responsibilities
Managing information:
- Collating information and presenting in a clear and precise way.
- Taking specific responsibility for areas of service development as required by commissioning leads and producing clear, accurate and accessible reports as required.
- When delegated, collating and analysing complex financial information and contract delivery data across multiple systems in order to resolve issues.
- Identifying gaps and taking positive steps to rectify recording/reporting problems as requested.
- Supporting commissioning leads to analyse information against finance and quality measures. When required, producing reports and updating commissioning leads with your findings.
- Carrying out research, collating and analysing information to inform the development of strategy and policy as and when requested.
- When requested, supporting and/or undertaking consultation with relevant stakeholders including service users regarding proposed service development, collating feedback and supporting commissioning leads to produce reports.
- Identifying, monitoring and escalating risks, associated with the delivery of services where necessary.
- Implementing contractual changes through the Councils established mechanisms as required.
Planning:
- Acting in accordance with the departments policies and procedures.
- Within agreed team process, organising and leading regular contract monitoring meetings with commissioned providers.
- Following team processes; including preparing reports from data returns (workbooks) completed by commissioned providers.
- When necessary and as agreed with the commissioning lead, supporting the development and implementation of service improvement plans.
- When requested, assisting in developing and supporting policies, processes and strategies which meet the Councils strategic requirements.
- Supporting the liaison with partner agencies to develop joint strategies and plans and maximise opportunities for external funding.
- When requested, reviewing the delivery of commissioned and internal services to support the development of strategies to streamline these and create care- pathways across all agencies.
- Supporting tendering and contracting processes as required which can include supporting the commissioning lead with developing of service specifications and evaluating tenders.
- Taking responsibility for identifying and discussing personal development opportunities with your line manager. These may include line management, if required.
- self-managing and meeting your workload priorities and demands across your weekly agreed working hours.
Communications:
- Conducting yourself professionally when representing HCC Adults Health and Care at all times which may include internal and external forums.
- Building professional and effective working relationships with key stakeholders including service providers and internal teams that would include operational, procurement, contracts, finance and quality teams.
- Communicating effectively, clearly, and appropriately at all times, both verbally and in writing. This may be across a range of topics including highly complex issues.
- Producing accurate and precise notes, plans and/or minutes of meetings.
- Supporting operational teams within all parts of the commissioning cycle as agreed and appropriate.
- Supporting commissioned providers within all parts of the commissioning cycle as agreed and appropriate, ensuring they apply the appropriate quality assurance frameworks to their services.
- In consultation with commissioning leads, taking appropriate action and/or supporting providers to effectively communicate the required standards where shortfalls have been identified.
- Having an understanding of the service users being supported to ensure that their needs and outcomes remain central to your remit.
- Supporting consultation with service users, family/carers in the review, evaluation, and development of services.
- Working effectively and professionally with commissioned providers and other stakeholders, including during contract monitoring and quality assurance processes.
- Applying knowledge of the social care sector and marketplace and the challenges that both operational teams and service providers face within it.
- Supporting commissioning leads to apply changes in local and national guidance, standards and legislation relating to services.
- Supporting operational teams in the development of plans to implement the outcomes of departmental aims and objectives.
- Where barriers to departmental aims and objectives are identified, relaying this to your commissioning lead for further guidance.
- Having an understanding of and acting responsibly whilst handling commercially sensitive information.
Safeguarding
- All employees will be required to adhere to internal safeguarding policies, procedures and guidance, taking action and raising concerns as appropriate. Where a professional code of conduct applies to the role, this must also be adhered to.
Job description
Job responsibilities
Managing information:
- Collating information and presenting in a clear and precise way.
- Taking specific responsibility for areas of service development as required by commissioning leads and producing clear, accurate and accessible reports as required.
- When delegated, collating and analysing complex financial information and contract delivery data across multiple systems in order to resolve issues.
- Identifying gaps and taking positive steps to rectify recording/reporting problems as requested.
- Supporting commissioning leads to analyse information against finance and quality measures. When required, producing reports and updating commissioning leads with your findings.
- Carrying out research, collating and analysing information to inform the development of strategy and policy as and when requested.
- When requested, supporting and/or undertaking consultation with relevant stakeholders including service users regarding proposed service development, collating feedback and supporting commissioning leads to produce reports.
- Identifying, monitoring and escalating risks, associated with the delivery of services where necessary.
- Implementing contractual changes through the Councils established mechanisms as required.
Planning:
- Acting in accordance with the departments policies and procedures.
- Within agreed team process, organising and leading regular contract monitoring meetings with commissioned providers.
- Following team processes; including preparing reports from data returns (workbooks) completed by commissioned providers.
- When necessary and as agreed with the commissioning lead, supporting the development and implementation of service improvement plans.
- When requested, assisting in developing and supporting policies, processes and strategies which meet the Councils strategic requirements.
- Supporting the liaison with partner agencies to develop joint strategies and plans and maximise opportunities for external funding.
- When requested, reviewing the delivery of commissioned and internal services to support the development of strategies to streamline these and create care- pathways across all agencies.
- Supporting tendering and contracting processes as required which can include supporting the commissioning lead with developing of service specifications and evaluating tenders.
- Taking responsibility for identifying and discussing personal development opportunities with your line manager. These may include line management, if required.
- self-managing and meeting your workload priorities and demands across your weekly agreed working hours.
Communications:
- Conducting yourself professionally when representing HCC Adults Health and Care at all times which may include internal and external forums.
- Building professional and effective working relationships with key stakeholders including service providers and internal teams that would include operational, procurement, contracts, finance and quality teams.
- Communicating effectively, clearly, and appropriately at all times, both verbally and in writing. This may be across a range of topics including highly complex issues.
- Producing accurate and precise notes, plans and/or minutes of meetings.
- Supporting operational teams within all parts of the commissioning cycle as agreed and appropriate.
- Supporting commissioned providers within all parts of the commissioning cycle as agreed and appropriate, ensuring they apply the appropriate quality assurance frameworks to their services.
- In consultation with commissioning leads, taking appropriate action and/or supporting providers to effectively communicate the required standards where shortfalls have been identified.
- Having an understanding of the service users being supported to ensure that their needs and outcomes remain central to your remit.
- Supporting consultation with service users, family/carers in the review, evaluation, and development of services.
- Working effectively and professionally with commissioned providers and other stakeholders, including during contract monitoring and quality assurance processes.
- Applying knowledge of the social care sector and marketplace and the challenges that both operational teams and service providers face within it.
- Supporting commissioning leads to apply changes in local and national guidance, standards and legislation relating to services.
- Supporting operational teams in the development of plans to implement the outcomes of departmental aims and objectives.
- Where barriers to departmental aims and objectives are identified, relaying this to your commissioning lead for further guidance.
- Having an understanding of and acting responsibly whilst handling commercially sensitive information.
Safeguarding
- All employees will be required to adhere to internal safeguarding policies, procedures and guidance, taking action and raising concerns as appropriate. Where a professional code of conduct applies to the role, this must also be adhered to.
Person Specification
Experience
Essential
- You'll need the following knowledge, experience, skills and behaviours:
- Knowledge
- Essential
- Educated to GCSE grade C / 4 or above, or equivalent in English and Maths.
- Demonstrable IT skills and a working knowledge of Microsoft applications.
- Knowledge & understanding of Adult Social Care sector.
- Basic understanding of the commissioning cycle.
- Desirable
- Degree / higher level qualification or equivalent accreditation.
- Knowledge of the Care Act and eligibility criteria.
- Knowledge of other relevant legislative frameworks.
- Understanding of the importance of co-production in the development of social
- care services.
- Extensive knowledge of the commissioning cycle.
- High level of political awareness.
- Experience
- Essential
- Evidence of working within social care, housing and/or commissioning setting.
- Evidence of productive partnership working at all levels with external agencies
- and stakeholders.
- Implementing and mobilising new services and/or developing existing
- provision.
- Previous experience working in a multidisciplinary setting.
- Desirable
- Able to evidence directly relevant experience of social care or housing, and / or
- commissioning.
- Evidence of working in a financial setting.
- Skills
- Essential
- The ability to be innovative and creative.
- Excellent IT skills including experience of using Excel, Word and PowerPoint.
- Ability to interpret and present complex data and/or financial information.
- Excellent written and oral communication skills for individuals and audiences
- across all levels.
- Strong interpersonal and liaison skills including the ability to negotiate
- solutions to problems and network with others.
- Good analytical skills and ability to write clear, concise reports including the
- ability to analyse complex situations and develop a clear, coherent and
- effective response.
- Confidently knows when it's appropriate to act on own initiative and is self-
- motivated.
- Ability to work under pressure in a rapidly changing environment to meet
- deadlines, using a methodical and practical approach to workload.
- Able to manage a large number and wide range of tasks concurrently.
- Team working ability.
- Behaviours
- Is committed to demonstrating the organisation's values and behaviours in your
- work.
- Follows organisational policy and procedure.
Person Specification
Experience
Essential
- You'll need the following knowledge, experience, skills and behaviours:
- Knowledge
- Essential
- Educated to GCSE grade C / 4 or above, or equivalent in English and Maths.
- Demonstrable IT skills and a working knowledge of Microsoft applications.
- Knowledge & understanding of Adult Social Care sector.
- Basic understanding of the commissioning cycle.
- Desirable
- Degree / higher level qualification or equivalent accreditation.
- Knowledge of the Care Act and eligibility criteria.
- Knowledge of other relevant legislative frameworks.
- Understanding of the importance of co-production in the development of social
- care services.
- Extensive knowledge of the commissioning cycle.
- High level of political awareness.
- Experience
- Essential
- Evidence of working within social care, housing and/or commissioning setting.
- Evidence of productive partnership working at all levels with external agencies
- and stakeholders.
- Implementing and mobilising new services and/or developing existing
- provision.
- Previous experience working in a multidisciplinary setting.
- Desirable
- Able to evidence directly relevant experience of social care or housing, and / or
- commissioning.
- Evidence of working in a financial setting.
- Skills
- Essential
- The ability to be innovative and creative.
- Excellent IT skills including experience of using Excel, Word and PowerPoint.
- Ability to interpret and present complex data and/or financial information.
- Excellent written and oral communication skills for individuals and audiences
- across all levels.
- Strong interpersonal and liaison skills including the ability to negotiate
- solutions to problems and network with others.
- Good analytical skills and ability to write clear, concise reports including the
- ability to analyse complex situations and develop a clear, coherent and
- effective response.
- Confidently knows when it's appropriate to act on own initiative and is self-
- motivated.
- Ability to work under pressure in a rapidly changing environment to meet
- deadlines, using a methodical and practical approach to workload.
- Able to manage a large number and wide range of tasks concurrently.
- Team working ability.
- Behaviours
- Is committed to demonstrating the organisation's values and behaviours in your
- work.
- Follows organisational policy and procedure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
