Job summary
Joining us as a Residential Service Officer (Support Worker), you'll support our clients with their daily needs, including personal care, helping them to learn and develop the essential life skills needed to achieve a fulfilling, independent and safe life outside of the service. Youll assist them to engage in meaningful activities, develop communication resources and expand their skills to manage their own home.
Main duties of the job
Supported by more experienced colleagues, youll assess an individuals needs and provide them with support and guidance to maximise their wellbeing. Using imaginative and innovative ways, along with your effective relationship management and negotiation skills, youll collaborate with our clients, their families, providers and other health care professionals.
About us
Here at Hampshire County Council Adults Health and Care Crisis Service, we provide temporary accommodation for adults with learning disabilities and additional needs. As a team we focus on our residents resourcefulness, strengths and abilities to enable them to develop the best strategies to face lifes challenges and live safely in the community. Were passionate about supporting them to live long, healthy and happy lives, with the maximum possible independence.
Our staff deserve to feel fulfilled professionally and enjoy a good balance between work and home life. We provide the right conditions and training to ensure youll be given the capacity to provide the excellent level of support and attention needed to make a real difference to the lives of the people in our community. We provide a safe and supportive working environment, offering regular supervision and mentoring alongside a competitive benefits package.As this is a 24/7 service, youll be required to work a shift pattern to respond to the demands of the Unit. Your working pattern will include working every other weekend and a variety of shifts including early, late and sleep-in shifts.If youre looking for job satisfaction and the chance to make a real difference, wed love to hear from you!
Job description
Job responsibilities
As a Residential Support Worker you'll support our clients with their daily needs, including personal care, helping them to learn and develop the essential life skills needed to achieve a fulfilling, independent and safe life outside of the service.
In this role you will be responsible for:
- Promoting and participating in the provision of physical and emotional care of our clients.
- Participating in the assessment of the needs of our clients in conjunction with colleagues and other professionals.
- With colleagues, providing a warm accepting environment within which the emotional, social and educational, cultural and spiritual needs of individual residents can be met.
- Organising, encouraging and sharing in recreational and leisure activities that meet the needs and wishes of the clients and adhere to county policy and guidelines.
- Contributing to the development of individual care and placement plans for residents in conjunction with colleagues and other professionals.
- Observing, assessing and monitoring Service Users health, development and emotional well-being and interpreting verbal and non-verbal signs, initiating appropriate action as necessary.
- Ensuring a safe and comfortable environment by actively promoting and participating in the provision of high standards of physical care, hygiene and safety for all clients.
- Communication and record keeping by maintaining case records and writing reports in accordance with the client access and data recording systems.
- Keeping accurate records of petty cash spending within agreed limits and support individuals to manage their finances in accordance with FSU financial procedures.
- You own personal and professional development by undertaking in NVQ Training and GSCC registration as required.
Job description
Job responsibilities
As a Residential Support Worker you'll support our clients with their daily needs, including personal care, helping them to learn and develop the essential life skills needed to achieve a fulfilling, independent and safe life outside of the service.
In this role you will be responsible for:
- Promoting and participating in the provision of physical and emotional care of our clients.
- Participating in the assessment of the needs of our clients in conjunction with colleagues and other professionals.
- With colleagues, providing a warm accepting environment within which the emotional, social and educational, cultural and spiritual needs of individual residents can be met.
- Organising, encouraging and sharing in recreational and leisure activities that meet the needs and wishes of the clients and adhere to county policy and guidelines.
- Contributing to the development of individual care and placement plans for residents in conjunction with colleagues and other professionals.
- Observing, assessing and monitoring Service Users health, development and emotional well-being and interpreting verbal and non-verbal signs, initiating appropriate action as necessary.
- Ensuring a safe and comfortable environment by actively promoting and participating in the provision of high standards of physical care, hygiene and safety for all clients.
- Communication and record keeping by maintaining case records and writing reports in accordance with the client access and data recording systems.
- Keeping accurate records of petty cash spending within agreed limits and support individuals to manage their finances in accordance with FSU financial procedures.
- You own personal and professional development by undertaking in NVQ Training and GSCC registration as required.
Person Specification
You'll need the following knowledge, experience and skills:
Essential
- Able to demonstrate an understanding of the physical, social, emotional and developmental needs and issues of the client group and have experience of working with them.
- Understand how to encourage and support service users to achieve independence and understand behaviour and attitudes that develop dependence.
- Have an understanding of the importance of high standards within residential care.
- Understand how personal actions and attitudes impact on others.
- Willingness to undertake an NVQ (level 2 or 3) in a care related subject.
- Have an understanding of key legislation relevant to the client group.
- Good general communication skills.
- Basic literacy and numeracy.
- Commitment to core values. Promote equal opportunities and diversity.
- Able to assess risks, identify control measures and take necessary steps to ensure a safe environment for service users and colleagues.
- Have the necessary skills and experience to engage with the client group and communicate effectively with people who may have special communication needs.
- Demonstrate an ability to build and sustain professional relationships with service users, families, carers, other professionals, managers and colleagues.
- Ability to work in a team and understand the concept of team work and the need for contribution and flexibility.
- Able to use initiative to solve day-to-day problems as they arise but within given parameters.
- Can contribute ideas to support the smooth and effective running of the unit.
- Can work without direct supervision and organise and prioritise own workload.
- Able to practice and promote a healthy working environment and safe working practices in accordance with the County Councils Health and Safety Policy.
- Flexible and positive approach to meet changing needs of service and people who use it.
- Develop positive relationships with clients.
Desirable
- Experience of record keeping.
- Posses or have the ability to develop IT skills.
- Demonstrates competencies required to progress to RSO / RCW senior level.
- Have ideas for improvement of aspects of the role / development of the service and express them appropriately to more senior person.
Person Specification
You'll need the following knowledge, experience and skills:
Essential
- Able to demonstrate an understanding of the physical, social, emotional and developmental needs and issues of the client group and have experience of working with them.
- Understand how to encourage and support service users to achieve independence and understand behaviour and attitudes that develop dependence.
- Have an understanding of the importance of high standards within residential care.
- Understand how personal actions and attitudes impact on others.
- Willingness to undertake an NVQ (level 2 or 3) in a care related subject.
- Have an understanding of key legislation relevant to the client group.
- Good general communication skills.
- Basic literacy and numeracy.
- Commitment to core values. Promote equal opportunities and diversity.
- Able to assess risks, identify control measures and take necessary steps to ensure a safe environment for service users and colleagues.
- Have the necessary skills and experience to engage with the client group and communicate effectively with people who may have special communication needs.
- Demonstrate an ability to build and sustain professional relationships with service users, families, carers, other professionals, managers and colleagues.
- Ability to work in a team and understand the concept of team work and the need for contribution and flexibility.
- Able to use initiative to solve day-to-day problems as they arise but within given parameters.
- Can contribute ideas to support the smooth and effective running of the unit.
- Can work without direct supervision and organise and prioritise own workload.
- Able to practice and promote a healthy working environment and safe working practices in accordance with the County Councils Health and Safety Policy.
- Flexible and positive approach to meet changing needs of service and people who use it.
- Develop positive relationships with clients.
Desirable
- Experience of record keeping.
- Posses or have the ability to develop IT skills.
- Demonstrates competencies required to progress to RSO / RCW senior level.
- Have ideas for improvement of aspects of the role / development of the service and express them appropriately to more senior person.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
