Family Liaison (Adults' Health and Care) HCC612135

Hampshire County Council

Information:

This job is now closed

Job summary

Choosing a career with HCC Care means joining one of our friendly, committed and supportive teams, as well as being part of the largest care provider in Hampshire. You'll have access to a wealth of rewarding career choices, whatever your skills and experience.

As Family Liaison, you'll provide outstanding support to our residents by arranging visits with friends and loved ones and supporting our residents to communicate using letters, the telephone, and other technologies. You'll also undertake welcome phone calls and send welcome information to our new arrivals next of kin and support with admissions and discharges.

Main duties of the job

Using your excellent IT skills, you'll have the ability to communicate effectively, both verbally and in writing and have a confident and approachable manner. In return, you'll be well supported, with access to first-class induction training, on-going personal development, and exciting progression opportunities. Our residents are at the heart of everything we do.

If you think you could make a positive contribution and can demonstrate empathy, an understanding of their needs and a likeminded approach, wed love to hear from you.

About us

We know that working in adult social care can be complex, we also know that it can offer tremendous personal and job satisfaction. At Hampshire County Council our Adults Health and Care team are excited about what the future offers.

We are working with teams across the organisation and with our external partners to look at how we can improve and evolve our services and introduce innovative technologies and thinking into our ways of working.

But while at the forefront of practice, we never lose sight of the fundamentals and caring and compassion lie firmly at the heart of what we do and who we are.

We would love you to join us we can offer a range of exciting opportunities, across a huge variety of roles and we will be there to support you all the way, helping you to develop the career you want within one of the countrys highest performing local authorities.

Date posted

03 October 2023

Pay scheme

Other

Salary

£21,190 to £22,215 a year £21,190 - £22,215 pro-rata, per annum plus enhancements

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

F0017-23-0086

Job locations

Ticehurst Care Home With Nursing

Whitchurch Close

Aldershot

Hampshire

GU11 3RX


Job description

Job responsibilities

More information about the role can be found in the Candidate Pack Family Liaison Assistant by visiting our website.

Job description

Job responsibilities

More information about the role can be found in the Candidate Pack Family Liaison Assistant by visiting our website.

Person Specification

Qualifications

Essential

  • You will have the following knowledge, skills and behaviours:
  • Knowledge:
  • A good understanding of the needs of older people.
  • An understanding of and commitment to, inclusion and diversity.
  • Patience and good communication skills.
  • An understanding of the client group.
  • Skills:
  • Excellent IT skills
  • Resilient and able to work effectively under pressure, adapting positively to
  • changing situations and demands.
  • Able to practice and promote a healthy working environment and safe working
  • practices in accordance with the County Councils Health and Safety Policy.
  • Good communication skills to remove barriers and build strong relationships
  • with colleagues, residents and relatives.
  • Writing skills.
  • Behaviours:
  • Person centred - You put the needs of individuals at the heart of your thinking and decisions.
  • Resilience - You successfully manage change and understand the importance of your own well-being, as well as that of others.
  • Accountable - You take responsibility for your work, actions and development and acknowledge individual and shared accountability.
  • Team player - You build supportive relationships through teamwork and communication.

Desirable

  • Previous experience in a similar role.
Person Specification

Qualifications

Essential

  • You will have the following knowledge, skills and behaviours:
  • Knowledge:
  • A good understanding of the needs of older people.
  • An understanding of and commitment to, inclusion and diversity.
  • Patience and good communication skills.
  • An understanding of the client group.
  • Skills:
  • Excellent IT skills
  • Resilient and able to work effectively under pressure, adapting positively to
  • changing situations and demands.
  • Able to practice and promote a healthy working environment and safe working
  • practices in accordance with the County Councils Health and Safety Policy.
  • Good communication skills to remove barriers and build strong relationships
  • with colleagues, residents and relatives.
  • Writing skills.
  • Behaviours:
  • Person centred - You put the needs of individuals at the heart of your thinking and decisions.
  • Resilience - You successfully manage change and understand the importance of your own well-being, as well as that of others.
  • Accountable - You take responsibility for your work, actions and development and acknowledge individual and shared accountability.
  • Team player - You build supportive relationships through teamwork and communication.

Desirable

  • Previous experience in a similar role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire County Council

Address

Ticehurst Care Home With Nursing

Whitchurch Close

Aldershot

Hampshire

GU11 3RX


Employer's website

https://www.hants.gov.uk/jobs (Opens in a new tab)

Employer details

Employer name

Hampshire County Council

Address

Ticehurst Care Home With Nursing

Whitchurch Close

Aldershot

Hampshire

GU11 3RX


Employer's website

https://www.hants.gov.uk/jobs (Opens in a new tab)

For questions about the job, contact:

Date posted

03 October 2023

Pay scheme

Other

Salary

£21,190 to £22,215 a year £21,190 - £22,215 pro-rata, per annum plus enhancements

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

F0017-23-0086

Job locations

Ticehurst Care Home With Nursing

Whitchurch Close

Aldershot

Hampshire

GU11 3RX


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