Job summary
We are the first point of contact, providing help and advice. We deliver
with compassion, empathy and kindness, to enable people to live their best life.
One
of the most crucial elements of any Adult Social Care department is getting the
first connection right for the people we are here to serve. This is because, for
many people, reaching out to us for help, advice and support, can be a difficult
and major step in their life.
The
role of the Social Care Advisor is to listen hard to what people are telling us,
focussing deeply on what they have reached out to us for, and come to
understand the persons wishes and feelings with regards to what really matters
in terms of what a good life looks like to them.
The
Social Care Advisor utilises their skills and knowledge to draw on the persons
strengths, informal networks, and community assets to meet their requirements
and aspirations.
Responding
promptly to people, supporting their independence, working hard to bring about
stability and ensuring people maintain control of their life and remain
connected to their community is what our Social Care Advisors do best.
As a
busy and thriving service, our Social Care Advisors are typically all systems
go, responding to people at the time they need us, working with them to live a
better life. The work is both challenging and rewarding, where no two days are ever
the same.
Main duties of the job
Ability to relate to people Your role as a Social Care Advisor is to have direct
contact with people over the telephone. To join our existing team you will have
an expert ability to quickly develop a trusting relationship with people, utilising
a kind, empathetic and friendly approach.
Resourcefulness and creativity You will recognise that formal services are not always
solutions. You will need to be useful, resourceful and creative when it comes
to drawing on the strengths of our people, as well as your knowledge of the
community assets available to problem solve and meet their requirements. You
will need to be confident to challenge the status quo or preconceived ideas to
enable this happen.
Adult Social Care Knowledge The type of person who will do well in this role
will have experience and knowledge of adult social care. You may have direct lived
or living experience of adult social care yourself, or maybe involved or close
to someone who has. You may be a care worker or in a similar role and looking
for your next career move. Whoever you are and whatever your experience is, it
will provide you with a sound platform to build upon to fulfil the role of a
Social Care Advisor and we would love to hear from you.
About us
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we
aim to be a talented, resilient and inclusive community. We welcome
applications from all and offer a variety of flexible working / job share
opportunities for both full and part time staff.
On 30 January 2019, the Council
declared a climate emergency in a bold move to step up its action to tackle
climate change.
Calderdale
Council embraces the positive benefits of a diverse workforce and we are
committed to providing an environment that is inclusive. We encourage
applications from people who share our commitment to challenge inequality and
promote diversity across Calderdale. We particularly welcome applications from
communities that are currently under-represented in our organisation. All
applications are anonymised before being seen by the selection panel.
For support on your application please read our
Application Booklet or visit our Employment Hub.
We reserve the right to close vacancies prior to the
advertised closing date, an early submission is advised.
Job description
Job responsibilities
1. Gateway to Care provides advice and information to people regarding Social Care and the
intermediate tier of health. This ensures the well-being of individuals and their families by taking
proactive approach to preventative services and staying well.
2. Through using enhanced interpersonal and communication skills provide a professional and
knowledgeable response to people and a range of professionals, resolving in a courteous and
timely way the range of queries received by Gateway to Care
3. Screen and assess the needs of people who contact Gateway to Care analysing information
gathered and make decisions based on that information. Make onward referrals where appropriate
or provide directly access to some services.
4. Make decisions that are in accordance with relevant policy guidance about eligibility for services,
deploying the correct use of legislation aimed at maintaining the independence of vulnerable
adults.
5. Identify and report issues of Safeguarding, Mental Capacity or significant concerns taking
appropriate action in line with legislation and West Yorkshire multi-agency safeguarding policy.
6. Proficient user of IT to maintain up to date records, including the computerised Client Information
System and other computer-based systems.
7. To provide high quality written and verbal documentation which will be clear, concise, and logical.
Ensure that documented information is accurate, up to date, relevant and reflect the departments
involvement with the person.
8. Provide a customer focused service, always maintaining a professional manner, including when
difficult situations arise.
9. Form links with voluntary agencies and community groups to ensure better outcomes for people,
encouraging people remain independent and connected to their own Communities.
Job description
Job responsibilities
1. Gateway to Care provides advice and information to people regarding Social Care and the
intermediate tier of health. This ensures the well-being of individuals and their families by taking
proactive approach to preventative services and staying well.
2. Through using enhanced interpersonal and communication skills provide a professional and
knowledgeable response to people and a range of professionals, resolving in a courteous and
timely way the range of queries received by Gateway to Care
3. Screen and assess the needs of people who contact Gateway to Care analysing information
gathered and make decisions based on that information. Make onward referrals where appropriate
or provide directly access to some services.
4. Make decisions that are in accordance with relevant policy guidance about eligibility for services,
deploying the correct use of legislation aimed at maintaining the independence of vulnerable
adults.
5. Identify and report issues of Safeguarding, Mental Capacity or significant concerns taking
appropriate action in line with legislation and West Yorkshire multi-agency safeguarding policy.
6. Proficient user of IT to maintain up to date records, including the computerised Client Information
System and other computer-based systems.
7. To provide high quality written and verbal documentation which will be clear, concise, and logical.
Ensure that documented information is accurate, up to date, relevant and reflect the departments
involvement with the person.
8. Provide a customer focused service, always maintaining a professional manner, including when
difficult situations arise.
9. Form links with voluntary agencies and community groups to ensure better outcomes for people,
encouraging people remain independent and connected to their own Communities.
Person Specification
Qualifications
Essential
- English GCSE at Grade 5 or above or equivalent/higher
- qualification or demonstrable experience
Desirable
- NVQ in Health & Social care at level 2 or above or equivalent qualification
Experience
Essential
- Demonstrate an understanding and knowledge relating to
- Adult Social Care
- Work in a manner that upholds the value base of adult
- social care work
- Significant customer service experience. Demonstrates
- understanding of customer care best practice
- Requires a high level of interpersonal and communication
- skills with excellent oral and written communication skills
- IT Skills - Ability to use and access information and
- communications technology
- Committed to own personal development and a willingness
- to undertake required training
- Demonstrable experience of working within a customer
- focused role.
- Proven ability to use IT packages including standard
- Microsoft Office software.
Desirable
- Knowledge of local services and national drives aimed at
- promoting independence.
- Understanding of the concepts of personalisation within
- adult social care including empowerment, advocacy and
- human rights
- Experience of working within an adult social care setting,
- some knowledge of safeguarding principles
Person Specification
Qualifications
Essential
- English GCSE at Grade 5 or above or equivalent/higher
- qualification or demonstrable experience
Desirable
- NVQ in Health & Social care at level 2 or above or equivalent qualification
Experience
Essential
- Demonstrate an understanding and knowledge relating to
- Adult Social Care
- Work in a manner that upholds the value base of adult
- social care work
- Significant customer service experience. Demonstrates
- understanding of customer care best practice
- Requires a high level of interpersonal and communication
- skills with excellent oral and written communication skills
- IT Skills - Ability to use and access information and
- communications technology
- Committed to own personal development and a willingness
- to undertake required training
- Demonstrable experience of working within a customer
- focused role.
- Proven ability to use IT packages including standard
- Microsoft Office software.
Desirable
- Knowledge of local services and national drives aimed at
- promoting independence.
- Understanding of the concepts of personalisation within
- adult social care including empowerment, advocacy and
- human rights
- Experience of working within an adult social care setting,
- some knowledge of safeguarding principles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
