Devon County Council

Business Systems Admin, Change Analyst & Training Manager for SystmOne

Information:

This job is now closed

Job summary

Full Time 37 hours per week

Join Our Team as Business Systems Administrator, Change Analyst and Training Manager for SystmOne (Public Health Nursing)

Are you passionate about enhancing healthcare through technology?

We are seeking a dedicated Business Systems Administrator, Change Analyst and Training Manager to ensure the effective operation and ongoing development of SystmOne, the new Electronic Patient Record system currently being implemented for the Public Health Nursing service in Devon.

You will act as the subject matter expert for SystmOne, be responsible for providing operational support and guidance on the development of the clinical system and act as the point of specialist knowledge to ensure that SystmOne supports clinical and business activities appropriately and efficiently.

In this role, you will carry out change analysis, configuration changes and minor developments, onboard new users, provide tier 2/3 helpline support, and deliver training throughout implementation and business as usual business system management.

You'll also contribute to user documentation and maintain an organised online resource repository and standard operating procedures. You will play a crucial role in optimising the new system, ensuring data quality and enhancing its efficiency and functionality.

Experience of SystmOne systems configuration, management or administration is important as is experience of working in a health service.

Interview Date: Either 06/02/24 or 10/02/2024

Main duties of the job

Key Responsibilities:

  • To identify via user engagement or horizon scanning develop system change requirements.
  • To provide support to co-ordinate the delivery, development and continual improvement of key Information Systems, business systems training courses for DCC/Health staff, partner agency staff and other business systems users.
  • To collaborate with Data and Intelligence to maximise value of case management data and analytics requirements.
  • To provide project change analysis and project support from initiation to completion. This will include developing and documenting existing and new business processes and innovative ways of working, consulting with relevant staff groups to ensure government requirements and business needs are met.
  • Communicate with senior leaders, as required, to ensure proportionate and effective system changes take place at agreed times and do not adversely affect business operations.
  • To ensure Information Systems are configured and aligned to business processes, this includes the creation of workflows, forms and management of configurations.
  • The identification and logging of system faults, liaising with end users, system providers and technical staff hosting the systems to resolve issues.
  • Setup user access and role-based permissions including ensuring correct access rights for NHS Smartcards

For further information regarding the Public Health Nursing service please contact Victoria Howard (victoria.howard@devon.gov.uk)

About us

  • DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
  • Happy to Talk Flexible Working-The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
  • We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
  • This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
  • Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
  • For more information about Working for Devon please visit our Working for Devon page.
  • This role requires a DBS disclosure.

This is an exciting time to join our team as we support the Public Health Nursing service on their transformation journey.

The implementation of SystmOne will revolutionise operations and enhance patient care within PHN.

Your role will be pivotal in this transition, helping to shape the future of the service and ensuring a smooth and efficient implementation of the new system.

Details

Date posted

24 January 2025

Pay scheme

Other

Salary

£34,314 to £37,938 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

F0011-25-7372

Job locations

Devon County Council

Topsham Road

Exeter

EX2 4QD


Job description

Job responsibilities

Job Purpose:

The post holder will report to a Business System Manager and is responsible for the identification and design of system needs and requirements, via change analysis, supporting on project management, and the delivery of training for allocated business information case management solutions.

The post holder will have significant contact with key stakeholders (such as senior leadership, system users, and external software suppliers) in order to explore and record change analysis requirements and manage the change process to ensure benefits realisation.

Due to the expertise required in designing the system requirements/solutions, this post will also deliver and supply training and support of the business Information Systems and processes.

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Key Responsibilities:

To identify and develop (via user engagement or horizon scanning) requirements for allocated Information Systems in Devon County Council and their interfaces with corporate Information Systems.

To liaise with stakeholders on their needs and requirements of the system, and to communicate what is achievable, including limitations of the software.

To co-ordinate the delivery, development and continual improvement of key Information Systems, business systems training courses for DCC staff, partner agency staff and other business systems users.

The provision of specialist training and ad-hoc training sessions as required. This includes providing training documentation, exercises and ensuring there is a robust training system and appropriate learning environments.

To collaborate with the Data Analytics Lead to maximise value of case management data and analytics requirements.

To provide project change analysis and project support from initiation to completion. This will include:

the development of business cases and project initiation documents

working with key stakeholders to produce agreed plans and make the best use of resource available

the creation and management of packages of work

the production of highlight reports for Project Boards To develop and document existing and new business processes and innovative ways of working, consulting with relevant staff groups to ensure government requirements and business needs are met.

Communicate with senior leaders, as required, to ensure proportionate and effective system changes take place at agreed times and do not adversely affect business operations.

To ensure Information Systems are configured and aligned to business processes, this includes the creation of e- and workflow design.

Identifying and specifying reporting requirements for e-forms.

The identification and logging of system faults, liaising with end users, system providers and technical staff hosting the systems to resolve issues.

Identifying and specifying reporting requirements for e-forms.

To participate in local and national Information Systems User Groups as required.

This document outlines duties to indicate the level of responsibility of this role. It is not a comprehensive or exclusive list. In line with the Councils strategy to have an agile workforce you may be asked to work in other areas of the Council, based on your skills and the priorities of the organisation.

Please refer to the full the Job Description and Person Specification on the right hand side when completing your application.

Job description

Job responsibilities

Job Purpose:

The post holder will report to a Business System Manager and is responsible for the identification and design of system needs and requirements, via change analysis, supporting on project management, and the delivery of training for allocated business information case management solutions.

The post holder will have significant contact with key stakeholders (such as senior leadership, system users, and external software suppliers) in order to explore and record change analysis requirements and manage the change process to ensure benefits realisation.

Due to the expertise required in designing the system requirements/solutions, this post will also deliver and supply training and support of the business Information Systems and processes.

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Key Responsibilities:

To identify and develop (via user engagement or horizon scanning) requirements for allocated Information Systems in Devon County Council and their interfaces with corporate Information Systems.

To liaise with stakeholders on their needs and requirements of the system, and to communicate what is achievable, including limitations of the software.

To co-ordinate the delivery, development and continual improvement of key Information Systems, business systems training courses for DCC staff, partner agency staff and other business systems users.

The provision of specialist training and ad-hoc training sessions as required. This includes providing training documentation, exercises and ensuring there is a robust training system and appropriate learning environments.

To collaborate with the Data Analytics Lead to maximise value of case management data and analytics requirements.

To provide project change analysis and project support from initiation to completion. This will include:

the development of business cases and project initiation documents

working with key stakeholders to produce agreed plans and make the best use of resource available

the creation and management of packages of work

the production of highlight reports for Project Boards To develop and document existing and new business processes and innovative ways of working, consulting with relevant staff groups to ensure government requirements and business needs are met.

Communicate with senior leaders, as required, to ensure proportionate and effective system changes take place at agreed times and do not adversely affect business operations.

To ensure Information Systems are configured and aligned to business processes, this includes the creation of e- and workflow design.

Identifying and specifying reporting requirements for e-forms.

The identification and logging of system faults, liaising with end users, system providers and technical staff hosting the systems to resolve issues.

Identifying and specifying reporting requirements for e-forms.

To participate in local and national Information Systems User Groups as required.

This document outlines duties to indicate the level of responsibility of this role. It is not a comprehensive or exclusive list. In line with the Councils strategy to have an agile workforce you may be asked to work in other areas of the Council, based on your skills and the priorities of the organisation.

Please refer to the full the Job Description and Person Specification on the right hand side when completing your application.

Person Specification

Qualifications

Essential

  • Degree level or equivalent experience.
  • Has, or are willing to work toward, the ITIL System Change foundation qualification.
  • Has, or are willing to work toward, the PRINCE 2 Foundation certificate in IT Service Management .

Experience

Essential

  • Developing and documenting innovative new ways of working.
  • Experience of designing and documenting support documentation.
  • Managing multiple priorities and meeting deadlines.
  • Experience of working in Information Systems.
  • Evidence of continuing learning within professional skills area.

Desirable

  • Successful record of managing projects.
  • Planning regression and User Acceptance Testing.
  • Specifying reports and programmes.
  • Experience of managing online support documentation.
Person Specification

Qualifications

Essential

  • Degree level or equivalent experience.
  • Has, or are willing to work toward, the ITIL System Change foundation qualification.
  • Has, or are willing to work toward, the PRINCE 2 Foundation certificate in IT Service Management .

Experience

Essential

  • Developing and documenting innovative new ways of working.
  • Experience of designing and documenting support documentation.
  • Managing multiple priorities and meeting deadlines.
  • Experience of working in Information Systems.
  • Evidence of continuing learning within professional skills area.

Desirable

  • Successful record of managing projects.
  • Planning regression and User Acceptance Testing.
  • Specifying reports and programmes.
  • Experience of managing online support documentation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Devon County Council

Address

Devon County Council

Topsham Road

Exeter

EX2 4QD


Employer's website

https://www.devon.gov.uk/ (Opens in a new tab)

Employer details

Employer name

Devon County Council

Address

Devon County Council

Topsham Road

Exeter

EX2 4QD


Employer's website

https://www.devon.gov.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

24 January 2025

Pay scheme

Other

Salary

£34,314 to £37,938 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

F0011-25-7372

Job locations

Devon County Council

Topsham Road

Exeter

EX2 4QD


Supporting documents

Privacy notice

Devon County Council's privacy notice (opens in a new tab)