Job summary
Home Service Delivery brings together teams across Adult Social Care and Housing, focusing on keeping people living in their homes independently and safely for as long as possible
It is One stop shop approach for clients which looks at both their ability to carry out activities of daily living and their physical home environment. Care and Repair is Peterborough City Councils multi award winning in-house Home Improvement Agency. Its purpose is to provide assistance and support to disabled adults and children, elderly, frail and vulnerable residents to adapt, repair and maintain their homes to enable them to live safely and independently.
Main duties of the job
The team provide:
Disabled Facility Grants
Repair Assistance Grants
Relocation Grants
Minor Aids and Adaptations
Handyperson Service
Advice and practical support such as state benefit entitlement checks
Self-funded adaptions and repairs
You will be responsible for the operational day to day management, performance, continuous improvement, budgets, planning and delivery of Care and Repair services. Joining a multi disciplinary management team.
You will lead on the strategic and operational development and administration of the Peterborough Housing Related Support programme providing housing related support to vulnerable people enabling them to retain accommodation and prevent homelessness
You will administer, undertake contract/grant monitoring and conduct quality reviews of housing related support services. Leading on future procurement of Care and Repair contracts and housing related support services. You will have a proven experience of effective team leadership, motivation and commitment to multi-agency working.
About us
We are looking for candidates who have experience of effective budget management and using financial systems You will have excellent Interpersonal skills enabling you to communicate skilfully and effectively with a range of audiences including service users, carers, staff, professional colleagues, senior managers, councillors and Cabinet members
For an informal discussion or further information please contact Belinda Child, Head of Housing, Prevention and Wellbeing on 07920 160731
We are proud to serve the diverse communities of Peterborough and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.
Job description
Job responsibilities
To operationally manage the overall decision making, planning and delivery of Care and Repair services which deliver home improvement, early intervention and prevention programmes and services for disabled, vulnerable and elderly people within the Home Services Delivery Model.
To manage the service and staff within the legislative framework ensuring high standards of customer service, quality, practice and performance in line with agreed expectations and targets.
To manage the allocated budget of the service and team for which the manager is responsible.
To manage the development of strategic policy and procedures within the Departmental Business planning process.
To manage within a performance management framework that supports the priorities of the Service, Department and Council To administer, undertake contract/grant monitoring and conduct quality reviews of care and repair contracts and contractors to ensure quality of services to clients and contractors comply with contract process and policy.
Job description
Job responsibilities
To operationally manage the overall decision making, planning and delivery of Care and Repair services which deliver home improvement, early intervention and prevention programmes and services for disabled, vulnerable and elderly people within the Home Services Delivery Model.
To manage the service and staff within the legislative framework ensuring high standards of customer service, quality, practice and performance in line with agreed expectations and targets.
To manage the allocated budget of the service and team for which the manager is responsible.
To manage the development of strategic policy and procedures within the Departmental Business planning process.
To manage within a performance management framework that supports the priorities of the Service, Department and Council To administer, undertake contract/grant monitoring and conduct quality reviews of care and repair contracts and contractors to ensure quality of services to clients and contractors comply with contract process and policy.
Person Specification
Generic Responsibilities
Essential
- 1. To be responsible for the operational day to day management, performance and continuous improvement of Care and Repair Services including budgets within the Home Services Delivery Model.
- 2. To be responsible for the allocation of work and implementation of service delivery in accordance with statutory/ regulatory and operational standards, policy and procedures for the service.
- 3. To review service delivery in relation to Care and Repair Services and make recommendations for service improvement and operational standards to support the approach to service, which is designed to improve or maintain independence.
- 4. To manage the supervision, annual Appraisal, personal development and career progression of individual team members including capability and disciplinary matters in accordance with PCC policies and procedures.
- 5. To lead on the commissioning and procurement of the Care and Repair contractors framework, high quality and cost effective Care and Repair contractors across the breadth of work of the Agency.
- 6. To ensure the contract management system and contract review programme operates across the Care and Repair contractors ensuring supply and quality.
- 7. To engage in regular supervision and annual appraisal with the Head of Service.
- 8. To be responsible and accountable for service compliance with and ensure adherance to relevant legal framework (e.g. Housing Act, Care Act), national regulations, standards and guidance and PCC policies and procedures.
- 9. To work in partnership with all relevant stakeholders in relation to the work of Care and Repair Services within the Home Services Delivery Model to ensure joined up capability and holistic support and interventions.
- 10. To manage workforce planning, recruitment and induction of staff specifically related to Care and Repair Services.
- 11. Maintain accurate and up to date records safely and confidentially in accordance with the Authority's policies and procedures.
- 12. To be responsible for the collection of performance management information and to manage this information effectively to achieve the services required outcomes, and the Departments objectives, and targets for improvement.
- 13. To be responsible for effectively communicating strategic decisions to staff through team meetings and supervision.
- 14. To be responsible for identifying, assessing and managing risk to service users, employees and the organisation.
- 15. To supervise Care and Repair staff undertaking highly specialised and complex cases ensuring that the provision complies with Legislation.
- 16. Ensure that the service meets statutory requirements in the delivery of service including the full inclusion of the user in the development and review of individual care plans.
- 17. Contribute to and participate in senior management forums, deputising for service and senior managers as required.
Person Specification
Generic Responsibilities
Essential
- 1. To be responsible for the operational day to day management, performance and continuous improvement of Care and Repair Services including budgets within the Home Services Delivery Model.
- 2. To be responsible for the allocation of work and implementation of service delivery in accordance with statutory/ regulatory and operational standards, policy and procedures for the service.
- 3. To review service delivery in relation to Care and Repair Services and make recommendations for service improvement and operational standards to support the approach to service, which is designed to improve or maintain independence.
- 4. To manage the supervision, annual Appraisal, personal development and career progression of individual team members including capability and disciplinary matters in accordance with PCC policies and procedures.
- 5. To lead on the commissioning and procurement of the Care and Repair contractors framework, high quality and cost effective Care and Repair contractors across the breadth of work of the Agency.
- 6. To ensure the contract management system and contract review programme operates across the Care and Repair contractors ensuring supply and quality.
- 7. To engage in regular supervision and annual appraisal with the Head of Service.
- 8. To be responsible and accountable for service compliance with and ensure adherance to relevant legal framework (e.g. Housing Act, Care Act), national regulations, standards and guidance and PCC policies and procedures.
- 9. To work in partnership with all relevant stakeholders in relation to the work of Care and Repair Services within the Home Services Delivery Model to ensure joined up capability and holistic support and interventions.
- 10. To manage workforce planning, recruitment and induction of staff specifically related to Care and Repair Services.
- 11. Maintain accurate and up to date records safely and confidentially in accordance with the Authority's policies and procedures.
- 12. To be responsible for the collection of performance management information and to manage this information effectively to achieve the services required outcomes, and the Departments objectives, and targets for improvement.
- 13. To be responsible for effectively communicating strategic decisions to staff through team meetings and supervision.
- 14. To be responsible for identifying, assessing and managing risk to service users, employees and the organisation.
- 15. To supervise Care and Repair staff undertaking highly specialised and complex cases ensuring that the provision complies with Legislation.
- 16. Ensure that the service meets statutory requirements in the delivery of service including the full inclusion of the user in the development and review of individual care plans.
- 17. Contribute to and participate in senior management forums, deputising for service and senior managers as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
