Service Assistant - Full Time

Job description

Job responsibilities

To promote a person-centred approach to the promotion of independence and empowerment of people using services, supporting those people to attain their full potential. This should be carried out in a sensitive manner whilst maintaining individual’s dignity, even when presented with volatile and/or challenging /extreme behaviours.

Main Duties and Responsibilities:

1. Assisting with the personal care of service users which may include help with washing, bathing, toileting, shaving, and dressing in order promote users’ dignity and independence

2. To assist service users with eating and drinking as determined by individual need and input from SLT to promote physical wellbeing

3. To undertake general domestic tasks in line with infection control with or on behalf of service users to promote dignity, comfort and independence

4. To assist with the planning, facilitating and evaluating in undertaking individual and/or group work with service users with the day service and/or community settings as determined by the care plans, including escort work to promote users’ confidence, independence, and acquisition of skills.

5. To undertake support work with carers/families as determined by the assessment process to promote their involvement with and ability to care for service users

6. To administer pre-dispensed drugs within agreed procedures to ensure care plans are adhered to

7. To attend meetings/reviews as requested and to complete departmental records to ensure that policies and procedures are adhered to.

8. to participate in staff training activities to develop practice skills and teamwork

9. To ensure that the line manager is alerted immediately regarding any incident/development which might have a significant effect on a service user(s) to ensure departmental procedures are followed and council policies on fire prevention/health and safety are adhered to.

10. To liaise with relatives, Health and social care professionals, other integrated team members, primary care and other colleagues when required in the promotion of the service users independence

11. To provide personal health and social care support and care where people have a learning disability, complex and/or volatile care needs and/or where the person may present challenging or extreme behaviours. This includes undertaking a range of tasks such as community participation, day opportunities, supported living opportunities, personal care, meal preparation, assisting to eat and maintenance of essential hygiene (shower area, kitchen work tops etc). it will also include a range of health care tasks, for example simple dressings

12. Take a proactive approach to service and personal development including the completion of QCF in Care level 1 & 2.

13. To complete daily communication records, RAISE and file recording, alerting the Lead Day Centre Officer/Manager or other appropriate colleagues to any change in circumstances

14. To work with service users in order for them to achieve their full potential through goal-centred care plans, and proactive case monitoring

15. To be prepared to deal with people who are often emotional & unpredictable in behaviour and be able to use negotiating skills to enable a person to fulfil their needs, and be as independent as they can be, according to their care plan and physical/mental health situation

Generic Responsibilities:

To carry out all duties in accordance with the Trust’s equal opportunities policy and other policies designed to protect employees and service users from harassment. It is the duty of the post holder not to act in a prejudicial or discriminatory manner towards employees or service users. The post holder should counteract such practise or behaviour by challenging or report it.

To carry out all duties in accordance with Trust policies and procedures

To contribute to team working within the department

To promote high standards of Health, Safety and Welfare, ensuring that the trust complies with statutory requirements

Flexibility Clause:

Other duties and responsibilities express and implied which arise from the nature and character of the post within the department (or section) mentioned above or in a comparable post in any of the Organisation’s other sections or departments.

Variation Clause:

This is a description of the job as it is constituted at the date shown. It is the practice of this trust to periodically examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. This procedure will be conducted by the appropriate manager in consultation with the post holder.

In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible the Head of Service reserves the right to make changes to your job description following consultation.

Person Specification

Qualifications

Essential

• QCF level 2 minimum or commitment to working towards achievement of appropriate National Vocational Qualifications within agreed target

Desirable

• Knowledge of food handling procedures
• Previous occupational training in Moving and Handling and Personal Care
• Sova Awareness
• Infection control

Experience

Essential

• Experience of working with people with a learning disability or physically disabled/vulnerable service-users in a caring role.
• Experience in the field of care

Desirable

• Working with challenging behaviour
• Experience of delivering personal care with dignity and respect in an enabling manner
• Plan and deliver and evaluate group work
• Supporting people with disabilities to access the community

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Peterborough City Council

Address

Kingfisher Centre

Bretton

Peterborough

PE3 8DE

Employer's website

https://www.peterborough.gov.uk (Opens in a new tab)