Care Advisor

Job description

Job responsibilities

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

About the Role

We are seeking to recruit an enthusiastic Care Coordinator to Join Bath and North East Somerset, Adult Social Care, First Response Team.

• You will respond to initial contacts to the team, wherever possible providing information and advice to enable people to facilitate the support that they need.
• You will gain an initial understanding of needs and triage to identify people who may require further involvement from adult social care.
• You will coordinate and assist with a range of services under close supervision of professionally qualified practitioners and managers.

The role is hybrid with attendance required at our offices in Peasdown St John 3 days per week.

About You

• You must hold level 3 NVQ or equivalent and have experience of working within adult social care.
• You must be able to communication skilfully over the telephone and be able to use a range of IT applications, including the Council’s social care database.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Bill Britain, Team Manager, Bill_Brittain@BATHNES.GOV.UK or call 01225396218.

Interview date: 15/11/2024

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.  Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath & North East Somerset Council we have one overriding purpose – to improve peoples live. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity 

We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW

Please note that this role is subject to an Enhanced DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.   As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

We are unable to sponsor candidates for this role under the Home Office Tier 2 points-based system (skilled worker route), therefore you must be able to obtain and provide your own right to work in the UK. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.  Should you be shortlisted you will be asked to bring your right to work documents with you to your interview so they can be copied and verified at that stage’

Person Specification

Qualifications

Essential

• NVQ Level 3 in a health or social care related discipline, or equivalent.

Experience

Essential

• Some experience in a health or social care setting and delivering front line support.
• Some experience in co-ordinating and organising plans, resources and activities, including in conjunction with multiple agencies.
• Knowledge of policies, processes and procedures relating to social care for specific service group (e.g. care experienced young people or vulnerable adults).
• Basic knowledge and understanding of health and social care terminology.
• Some knowledge of statutory framework and legislation overseeing social work.
• Ability to establish effective relationships with service users.
• Ability to communicate clearly, using empathy and understanding.
• Ability to prioritise own work and managing own time effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bath & North East Somerset Council

Address

Peasedown Care Co-ordination Centre

Peasedown St John

Bath and North East Somerset

BA2 8SG

Employer's website

https://beta.bathnes.gov.uk/ (Opens in a new tab)