Job summary
Are you looking for a new post in a dynamic, values-led and supportive organisation? CHCP CIC are looking to recruit a highly motivated, hardworking and enthusiastic Administrator to work within the Care Coordination Hub.
Working on a rota basis covering shifts 0600-22:00 including weekends and bank holidays. Shifts on weekends and bank holidays will be paid at enhanced hours. Please contact lucy.stephenson3@nhs.net for more information
Please contact lucy.stephenson3@nhs.net for more information
Main duties of the job
The role of the Health Advisor is to ensure that Patients/Carers receive the best outcomes this means providing the right care in the right place at the right time.
You will ensure that patient /Carer receives a Making Every Contact Count (MECC) assessment. You will coordinate and collate all incoming MECC referrals and make the necessary booking into the services where appropriate.
You will ensure you deliver a high quality patient centric experience within the Care Coordination Hub, supporting all other functions in delivering outstanding patient/Carer experience. To provide patient/Carer focused telephone and administration services that assist and direct patients/ Carers in accessing the appropriate service or healthcare professionals.
About us
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job description
Job responsibilities
Please see attached the job description and person specification for the main responsibilities associated to the role.
Job description
Job responsibilities
Please see attached the job description and person specification for the main responsibilities associated to the role.
Person Specification
Experience
Essential
- Previous experience of working in an office environment and carrying out general office/administrative procedures
Desirable
- Previous experience of patient appointment booking systems e.g. SystmOne
Qualifications
Essential
- NVQ level 3 in Business Administration/Customer Services or equivalent level of knowledge and experience
- Word processing to RSA 3 standard or able to demonstrate this level of skill
Knowledge
Essential
- Comprehensive knowledge of a range of administration procedures and practices
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook and EPR systems
Desirable
- Knowledge of SystmOne functions and other clinical reporting systems
- Knowledge of clinic/appointment processes
- Knowledge of Making Every Contact Count (MECC)
Person Specification
Experience
Essential
- Previous experience of working in an office environment and carrying out general office/administrative procedures
Desirable
- Previous experience of patient appointment booking systems e.g. SystmOne
Qualifications
Essential
- NVQ level 3 in Business Administration/Customer Services or equivalent level of knowledge and experience
- Word processing to RSA 3 standard or able to demonstrate this level of skill
Knowledge
Essential
- Comprehensive knowledge of a range of administration procedures and practices
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook and EPR systems
Desirable
- Knowledge of SystmOne functions and other clinical reporting systems
- Knowledge of clinic/appointment processes
- Knowledge of Making Every Contact Count (MECC)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).