Job summary
An exciting opportunity has
arisen to join our friendly team at the brand-new THH Southend Health
Centre, opening in January 2026. We are seeking enthusiastic,
motivated individuals to deliver high-quality administrative
and reception services in a busy, patient-focused environment.
The role will involve warmly
welcoming patients, managing appointments, handling enquiries, and ensuring the
smooth and efficient running of front-desk operations.
THH Southend Hub will be open for a 7 day a week service, weekend working will be required with your role.
Main duties of the job
The Administrator &
Receptionist is responsible for delivering high-quality administrative support
and reception services. This includes warmly welcoming patients, managing
appointments, and ensuring
efficient front-desk operations. Support the reception function across all sites if required.
About us
We are a private healthcare provider, founded by
clinicians with a clear mission: to deliver the highest
standards of care for all, working in partnership with Mid & South Essex NHS Trust. At the heart of everything we do is
our commitment to empowering our service users to manage their conditions with
confidence and independence.
If you are
passionate about patient care, enjoy working as part of a supportive team, and
thrive in a fast-paced environment, we would love to hear from you.
Job description
Job responsibilities
- Provide reception and administration support to our THH
clinic ensuring a seamless
patient journey for all.
- Greet and welcome patients
and visitors in a professional and friendly manner.
- Manage appointment bookings, cancellations, and rescheduling.
- Handle incoming phone calls
and direct inquiries
appropriate.
- Maintain accurate patient records
and ensure confidentiality at all times.
- Support the daily operations of the reception
area to ensure a smooth and organised workflow.
- Ensure that data held for visitors
is accurate within the electronic filing systems
- Provide cross-cover for general
reception areas across
the four main THH sites (Grays, Fobbing, Basildon,
Southend) when required.
- Assist in maintaining and improving our administration standards
- Take responsibility for personal and professional development
Job description
Job responsibilities
- Provide reception and administration support to our THH
clinic ensuring a seamless
patient journey for all.
- Greet and welcome patients
and visitors in a professional and friendly manner.
- Manage appointment bookings, cancellations, and rescheduling.
- Handle incoming phone calls
and direct inquiries
appropriate.
- Maintain accurate patient records
and ensure confidentiality at all times.
- Support the daily operations of the reception
area to ensure a smooth and organised workflow.
- Ensure that data held for visitors
is accurate within the electronic filing systems
- Provide cross-cover for general
reception areas across
the four main THH sites (Grays, Fobbing, Basildon,
Southend) when required.
- Assist in maintaining and improving our administration standards
- Take responsibility for personal and professional development
Person Specification
Experience
Essential
- Excellent communication skills (verbal and written)
- Strong interpersonal skills and a professional telephone manner
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to prioritise tasks and manage time effectively
- Accurate data entry and attention to details
Desirable
- Previous experience in an administrative or receptionist role
- Experience working in a healthcare or customer-focused environment
- Familiarity with handling confidential information
- Understanding of patients confidentiality and data protection
- Knowledge of Healthcare terminology or willingness to learn
Person Specification
Experience
Essential
- Excellent communication skills (verbal and written)
- Strong interpersonal skills and a professional telephone manner
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to prioritise tasks and manage time effectively
- Accurate data entry and attention to details
Desirable
- Previous experience in an administrative or receptionist role
- Experience working in a healthcare or customer-focused environment
- Familiarity with handling confidential information
- Understanding of patients confidentiality and data protection
- Knowledge of Healthcare terminology or willingness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
