DIGITAL TRANSFORMATION MANAGER

Job description

Job responsibilities

Job Description Job Title, Digital Transformation Manager Line Manager

About GPSU,The GP Support Unit GPSU exists to champion, support, and amplify general practice in Somerset. Acting as an extension of the practice team, we help GPs and primary care professionals navigate challenges, embrace innovation, and thrive. Through collaboration, shared expertise, and hands-on support, we deliver high-quality services that reduce burden, unlock system value, and ultimately improve patient outcomes. Trusted by practices and recognised across the Somerset system, the GPSU is here to make general practice stronger - now and into the future.

About the Role: Drive service delivery improvements and system enhancements within practices and PCNs across Somerset. Collaborate with GP practices, PCNs, and key partners to identify digital priorities and challenges, promote innovation, implement new technology solutions and optimise existing systems. Build strong relationships with system providers and stakeholders, manage projects, and foster continuous improvement in utilisation of digital technology in general practice in Somerset.

Key Responsibilities: Project & Stakeholder Management: Lead digital transformation projects, ensuring timely delivery within scope and budget. Collaborate with stakeholders to identify opportunities, define project goals, and support local transformation plans. Oversee IT project execution, tracking risks, issues, and progress. Build and maintain strategic relationships with key stakeholders. Service Delivery & System Support: Review and advise on system support, compliance standards, and best practices for digital continuity and disaster recovery. Ensure continuous availability and improvement of clinical systems e.g., EMIS Web. Facilitate staff learning sessions to improve system usage and digital competencies.

Contract & Vendor Management: Optimise digital service contracts to meet agreed standards. Collaborate with vendors to resolve technical issues and maintain system performance. Governance & Compliance: Ensure compliance with Data Security and Protection Toolkit DSPT and Digital Technology Assessment Criteria DTAC. Maintain documentation on project actions, risks, and clinical safety signoffs. Data & Reporting: Support data-driven improvements by optimising digital tools for reporting and analysis. Promote standardisation of coding, data sets and metrics to track progress. Policy & Service Requirements: Work collaboratively and effectively as part of an integrated team. Stay up to date with National and Local legislation, guidelines, policies, procedures, protocols, and code of conduct related to the role. Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services.

Responsibility for Financial & Physical Resources: Have a personal duty of care for all equipment and resources used.

Generic Responsibilities: This post is subject to continual development. The job description is intended as a guide to the key responsibilities and duties of the post. It is not inclusive of all duties, and you may be required to provide additional support at the request of the line manager.

Equal Opportunities Under the Human Rights Act 1998 and the Equality Act 2010 everyone has the right to be treated fairly and with dignity and respect.

The General Practice Provider Support (GPSU) recognises the diversity of the population of Somerset and wants to ensure healthcare services reflect the needs of patients irrespective of age, sex, religion or belief, disability, race, sexual orientation; gender reassignment; marriage and civil partnership; pregnancy and maternity. Safeguarding Children and Vulnerable Adults at Risk All employees have a duty of care and a responsibility to safeguard and promote the welfare of children and vulnerable adults at risk.

Professional Registration/Codes of Conduct Where your role requires you to maintain a statutory professional registration, it is your responsibility to ensure that this is maintained. The continuation of your employment is conditional upon you continuing to be registered with the appropriate professional body.

GPSU will require evidence of current registration. Failure to comply may result in your suspension from duty and could result in disciplinary action. Where you are a member of a professional body you are required to adhere to the relevant codes of conduct. All managers are required to adhere to the NHS Code of Conduct for Managers.

Person Specification

Planning & Organisation Skills

Essential

• Ability to facilitate and deliver project outcomes within defined timescales
• Ability to ensure projects or initiatives are delivered on time to quality standards and in a cost-effective manner, adjusting plans as required
• Ability to co-plan training delivery for a new solution that impacts on the whole ICS system

Responsibility for Human Resources and / or Training

Essential

• Ability to mentor others within the DDAT team and GP practices as appropriate
• Ability to inspire others through adoption of organisational values and behaviours

Experience

Essential

• Experience of delivering digital programmes in the
• healthcare or digital sector
• Demonstrated experience of working in partnership
• with large, cross-functional muti-disciplinary services
• and teams on transformation programmes, which
• includes influencing senior-level management,
• clinicians and key stakeholders effectively
• Working knowledge of ethics and standards
• Additional post-registration knowledge through
• experience, and have undertaken a formal mentoring or preceptorship, to achieve a level of knowledge allowing autonomous working in a range of settings. including clinical safety, information governance, cyber security and information security
• Evidence of additional specialist skills and ability to
• provide advice, education or training to other
• professionals.
• Additional knowledge gained through experience to
• be able to be an autonomous adviser for a
• directorate, team or an equivalent subject area of
• responsibility.
• Additional knowledge of health service specific
• systems and procedures to be responsible for a
• particular project, service delivery or function gained
• through professional qualifications or experience
• Knowledge of a broad range of organisational
• policies, procedures, systems and practices to be
• able to provide advice to others

Desirable

• Experience of working with GP practices to deliver transformation and change programmes, including knowledge of practice management systems e.g. EMIS Web and how these connect and interoperate
• with other core systems and services used in and across primary care

Qualifications

Essential

• Evidence of Continued Professional Development
• (CPD)

Desirable

• A masters degree in a related subject or equivalent
• experience

Responsibility for Finance / Physical Resources

Essential

• Experience of having responsibility for the safe use of equipment other than equipment other than that for personal use
• Evidence of ability to support and maintain stock control and asset management
• Previous experience of having acted as authorised signatory for small cash/financial payments
• Experience of striving for value-for-money and efficiency in service delivery
• Experience of having responsibility for the safe use of expensive or highly complex equipment

Responsibility for Policy and /or Service Development

Essential

• Experience of contributing effectively to future strategy and action plans

Communication

Essential

• Good communication skills, both written and verbally to all levels of staff and external colleagues
• Ability to communicate in well to accommodate both IT and non-IT colleagues
• Ability to involve and engage with colleagues to increase consensus and challenge assumptions
• Ability to listen to and interpret the needs of technical and business stakeholders
• Ability to effectively manage active and reactive communication
• Ability to translate technical concepts to nontechnical audiences so they are understood by all

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GPSU - General Practice Support Unit

Address

GPSU Ltd

Elliott House, George Smith Way

Yeovil

Somerset

BA22 8QR

Employer's website

https://www.GPSU.org.uk (Opens in a new tab)