Job summary
Are you passionate about delivering excellent customer service?
Are you compassionate, empathetic and patient?
This is an amazing opportunity to join our Patient Services team within Rushey Mead Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are supported to access the care that they need.
Join us on our mission to deliver a service where patients quickly and easily receive the right care from the right person, at the right time, in the right place.
This isnt just our mission for patients, it is designed with our people in mind too, to ease the pressures and demands of the 8am morning rush!
Tell me more
- Full-time, across Monday to Friday
- Maternity cover, 15 months fixed-term
- Fabulous Employee Benefits Package
- Generous holiday allowance
- Access to NHS pension*
At the forefront of the GP practice, you will act as the first port of call for patients both face-to-face and over the the telephone, supporting patients to access the care that they need.
Main duties of the job
You will bring your skills and experience to life by:
- Deliver patient centred support to patients to access the care they need.
- Ensuring appointments are triaged effectively through digitised systems including SystmOne.
- Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
- Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
- Responding to and supporting with patient complaints.
- Contributing effectively to overall KPI targets.
About us
At Spirit Primary Care we continue to transform and revolutionise the way that we deliver Primary Care services. With a focus on collaboration across practices, the development of more effective triage services and the increased use of new technology, we continue to improve the experience of Primary Care for both staff and patients.
Tracking our performance against nationally established goals, leads us to deliver better, more streamlined patient care, helps us to reduce the administrative burden and increase the uptake and ease of access to care. We have an extensive multi-disciplinary team who are keen to innovate and utilise their varied skillset and we are seeking talented individuals like you to become a part of it!
Job description
Job responsibilities
- To be the face of Spirit Primary Care for all patients and visitors both in-person and via telephone. To process patients as they arrive in surgery.
- Capture information from patients to appropriately triage either through the practices triage model or signpost to a more appropriate service for their care needs.
- Preparing the surgery for daily operationi.e.ensuring consultant rooms set up, reception tidy and operating as per daily check list.
- Supporting Clinical teami.e.receiving samples,chaperoning.
- Effective, timely & concise communication of messages to the appropriate team member toaction.
Ensuringincoming correspondence e.g.prescriptions,post, privateworkisreplied to and / or redirectedwhere necessaryfor completion of process within defined and acceptable timescales.
To carry out administrative related tasks and/or as delegated by the doctors and non-clinical staff.
Job description
Job responsibilities
- To be the face of Spirit Primary Care for all patients and visitors both in-person and via telephone. To process patients as they arrive in surgery.
- Capture information from patients to appropriately triage either through the practices triage model or signpost to a more appropriate service for their care needs.
- Preparing the surgery for daily operationi.e.ensuring consultant rooms set up, reception tidy and operating as per daily check list.
- Supporting Clinical teami.e.receiving samples,chaperoning.
- Effective, timely & concise communication of messages to the appropriate team member toaction.
Ensuringincoming correspondence e.g.prescriptions,post, privateworkisreplied to and / or redirectedwhere necessaryfor completion of process within defined and acceptable timescales.
To carry out administrative related tasks and/or as delegated by the doctors and non-clinical staff.
Person Specification
Specific Skills and Competencies
Essential
- Must have PC skills will be able to use basic Word, Excel and e-mail.
- Knowledge of Primary Care Clinical systems - desirable
- Excellent communicator, both spoken and written.
- Able to maintain a professional and personal approach to all patients, despite the behaviours they demonstrate and stay calm.
- Able to work as part of a team and communicate effectively with other team members.
- Able to effectively manage own time and workload.
- Flexible, adaptable, and comfortable dealing with changing priorities.
Qualifications
Desirable
- GCSE grade A to C in English and Maths
Experience
Essential
- Deliver patient centred support to patients to access the care they need.
- Ensuring appointments are triaged effectively through digitised systems including SystmOne.
- Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
- Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
- Responding to and supporting with patient complaints.
- Contributing effectively to overall KPI targets.
Person Specification
Specific Skills and Competencies
Essential
- Must have PC skills will be able to use basic Word, Excel and e-mail.
- Knowledge of Primary Care Clinical systems - desirable
- Excellent communicator, both spoken and written.
- Able to maintain a professional and personal approach to all patients, despite the behaviours they demonstrate and stay calm.
- Able to work as part of a team and communicate effectively with other team members.
- Able to effectively manage own time and workload.
- Flexible, adaptable, and comfortable dealing with changing priorities.
Qualifications
Desirable
- GCSE grade A to C in English and Maths
Experience
Essential
- Deliver patient centred support to patients to access the care they need.
- Ensuring appointments are triaged effectively through digitised systems including SystmOne.
- Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
- Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
- Responding to and supporting with patient complaints.
- Contributing effectively to overall KPI targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Spirit Primary Care Limited
Address
Rushey Mead Health Centre
8 Lockerbie Walk
Leicester
LE4 7ZX