Clinical Quality Assurance Specialist

Job description

Job responsibilities

Clinical Quality Assurance Specialist our Children and Young Peoples Autism Assessment Services

About Paloma Health

We aim to provide families with high-quality NHS mental health care within 4 weeks of GP referral.

Our first service, children and young peoples autism assessments, went live in November 2024, and we are launching childrens ADHD assessments and treatment in the summer of 2025.

We were founded as we dont think it is right that families are waiting 2-10 years for NHS childrens autism and ADHD assessments, and this crisis has recently been highlighted by the Childrens Commissioner for England: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/

Neurodiversity services are our first step in tackling all NHS specialist care waiting lists. We will launch more NHS services soon, including those for adult autism, ADHD and dementia.

How is Paloma different?

• We are clinically led, and Care Quality Commission (CQC) registered, with a friendly and approachable team

• We have built our own software platform to:

• Give our patients a more consumer-like experience of healthcare

• Free our assessors from admin to focus on patient care

• Our strong culture, including transparency, a sense of community, and supporting staff career development

• The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years!

• Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital), allowing us to move fast

The Opportunity

We're seeking a dynamic and experienced clinician to work alongside our Clinical Lead for Autism and Clinical Governance Team to ensure we deliver high-quality autism assessments. This will include quality assurance of our outcome reports, assessor appointments and clinical notes.

In addition to quality assurance, the person taking on this role will support innovation within our autism assessment pathway and deliver a small number of autism assessments to ensure they stay close to our patients experience of Paloma.

Responsibilities:

• Working with our Clinical Lead and Clinical Governance Team, implement high-quality, evidenced-based quality assurance for autism assessments.

• Critically review autism assessment outcome reports, appointments, and clinical notes, providing detailed feedback and associated training to our autism assessors.

• Feeding back insights to Team Managers to support assessor development.

• Collaborate with our Senior Clinicians in our Clinical Governance activities, including on our competency frameworks, rater reliability, audit cycle and Continuing Professional Development initiatives.

• Conduct high-quality autism assessments for children and young people, including developing and maintaining strong relationships with patients and their families, fostering trust and understanding throughout the assessment process.

• Stay abreast of the latest research and evidence-based practices in autism assessment, diagnosis and treatment.

About you

You will be an experienced clinician in autism assessment and know how to quality assure autism assessors. You are excited to apply that knowledge in a new organisation that uses pathway innovation and technology to improve care for families.

Qualifications and Experience:

Required:

• Registered healthcare professional with HCPC, NMC or GMC registration.

• 5+ years of experience in autism assessment, diagnosis, and treatment approaches, as well as safeguarding and relevant legislation.

• 2+ years of experience in quality assuring other autism assessors

• A passion for mentoring, with the ability to motivate and guide staff at all levels of experience.

• Excellent communication, interpersonal, and collaboration skills, fostering strong relationships with patients, families, and colleagues.

• Commitment to high-quality patient care and adherence to robust ethical and professional standards.

Dont meet every requirement? Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every single qualification. At Paloma Health we are dedicated to building a diverse and top performing workplace, so if youre excited about this role but your past experience doesnt align with every qualification, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Time commitment

Full-time preferred. We can discuss part time options on request.

Location

This role can be fully remote, or the person can work hybridly between home and our London office.

Reporting to

Mark Jenkins, CEO

Why Join Us?At Paloma Health, you will be part of a mission-driven organisation thats transforming access to healthcare for patients in England. We offer:

• A strong and positive culture that prioritises staff well-being, transparency, and career development.

• Protected time and budget for team connection, learning, and community-building.

• Salary of £66,000 to £76,000 per year based on clinical background and experience

• Annual salary reviews, 5% employer pension, and company laptop.

• Share options in Paloma Health. We all benefit from our success!

• A unique leave benefits package includes 25 days of annual leave, your birthday off, and 10 days of paid sabbatical leave every three years.

• Access to NHS discounts including the Blue Light Card (as we are an NHS provider)

Equality & Diversity: Paloma Health is an equal opportunity employer committed to diversity and inclusion both within the workplace and throughout the application process. We do not discriminate based on protected characteristics.

Application process:

Please include a cover letter in the same PDF document as your CV (create one PDF with both your cover letter and CV and attach it to this application) detailing your interest in the role and how you meet the requirements. The deadline for applications is the end of the day on Monday, February 3rd, 2025.

We understand that applying for a new job takes a lot of work, and we value your time. We are looking forward to reading your application.

Join us in revolutionising access to NHS autism assessments in England!

Person Specification

Qualifications

Essential

• Qualifications and Experience:
• Required:
• Registered healthcare professional with HCPC, NMC or GMC registration.
• 5+ years of experience in autism assessment, diagnosis, and treatment approaches, as well as safeguarding and relevant legislation.
• 2+ years of experience in quality assuring other autism assessors
• A passion for mentoring, with the ability to motivate and guide staff at all levels of experience.
• Excellent communication, interpersonal, and collaboration skills, fostering strong relationships with patients, families, and colleagues.
• Commitment to high-quality patient care and adherence to robust ethical and professional standards.

Experience

Essential

• 5+ years of experience in autism assessment, diagnosis, and treatment approaches, as well as safeguarding and relevant legislation.
• 2+ years of experience in quality assuring other autism assessors
• A passion for mentoring, with the ability to motivate and guide staff at all levels of experience.
• Excellent communication, interpersonal, and collaboration skills, fostering strong relationships with patients, families, and colleagues.
• Commitment to high-quality patient care and adherence to robust ethical and professional standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Paloma Health

Address

The Typewriter Building

140 Borough High Street

London

Greater London

SE1 1LB

Employer's website

https://www.paloma.health/ (Opens in a new tab)