Neurodevelopmental Service Team Manager

Job description

Job responsibilities

Neurodevelopmental Service Team Manager

About Paloma Health

We provide families with high quality specialist NHS care within 4 weeks of GP referral.

Our first service, children and young peoples autism assessments went live in November 2024 and we are launching ADHD assessments and treatment in 2025.

We were founded as dont think it is right that families are waiting 2-5 years for NHS childrens autism and ADHD assessments, and this crisis has recently been highlighted by the Childrens Commissioner for England: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/

Neurodiversity services are our first step to tackling all NHS specialist care waiting lists. We will launch more NHS services soon including for adult autism and ADHD, memory assessments, paediatric allergy, and dermatology.

How is Paloma different?

We are clinically-led and Care Quality Commission (CQC) registered, with a friendly and approachable team

We have built our own software platform to:

Give our patients a more consumer-like experience of healthcare

Free our clinicians from admin to focus on patient care

Our strong culture, including transparency, a sense of community, and supporting staff career development

The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined their previous companies have treated over 1 million NHS patients in the last 15 years!

Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital), allowing us to move fast

The Opportunity

We are looking for a dedicated and results-driven Team Manager to lead and mentor a team of Neurodevelopmental Assessors delivering our autism assessment service.

Importantly, we do not expect the Team Manager to have a clinical background.

You will lead onboarding and day to day management for this team, ensuring your approaches are robust, well documented and routinely reviewed. You will be passionate about working with people, inspiring them to do their best, and use data to support their development. We support a culture of innovation, and you will be always looking to improve our ways of working.

You will collaborate with our existing Autism Team Manager, as well as with Product & Clinical Leaders to ensure the best possible experience for patients. As part of this you will use project management tools and methodology to ensure timely, high quality patient outcomes.

With success in this role, you can progress to more senior roles including a Senior Team Manager.

Responsibilities:

Line manage a growing team of neurodevelopmental assessors, fostering a person-centred and collaborative culture.

Input into our staff capacity modelling, hiring plans and performance monitoring data.

Support staff within the team to achieve their Key Performance Indicators, and develop within their individual career pathways.

Develop a positive and collaborative culture in the team, maintaining high retention and trust levels.

Analyse, interpret and improve workforce absence, turnover, and utilisation, ultimately helping improve business performance.

Be part of the safeguarding team, completing relevant training, partner with our Safeguarding Lead, and support safeguarding queries from your team.

Partnering with our People Team, ensure all clinical staff are up to date with requirements such as DBS, professional body registration, and for all staff, actively pursuing their CPD.

Actively research examples of best practice related to workforce management and scaling from other organisations, and then challenge our current working practices positively, promoting a culture of continuous improvement and learning.

About you

You are an experienced team manager, ideally with some experience of managing healthcare professionals. You will have developed the ability to operate autonomously and make things happen.. You are passionate about creating a positive and inclusive team culture.

Qualifications and experience:

Essential:

At least 4 years of experience directly managing 10-15 person teams in fast growing environments, including leading areas such as, rota and scheduling, professional development, and supporting staff wellbeing.

Excellent influencing skills and able to communicate effectively with staff at all levels.

Experience working cross-functionally to improve service quality and efficiency.

Able to balance continuous workforce improvement alongside increasing and changing service demand.

Experience in creating, delivering and improving training programmes.

Confident in using Google Sheets or Excel to look at and drive insights from data, and then use these to launch improvement initiatives.

Excellent coaching skills, with the ability to mediate and resolve conflict situations successfully.

Desirable:

Experience managing clinical teams.

Qualifications in workforce development or planning, project management, education and training.

Experience in safeguarding, including level 3 safeguarding training completed

Dont meet every requirement? Studies have shown that women and people from ethnic minority groups are less likely to apply to jobs unless they meet every single qualification. At Paloma Health we are dedicated to building a diverse and top performing workplace, so if youre excited about this role but your past experience doesnt align with every qualification, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Why Join Us?

At Paloma Health, youll be part of a mission-driven organisation thats transforming access to healthcare for patients in England. We offer:

A strong and positive culture prioritising staff well-being, transparency, and career development.

Protected time and budget for team connection, learning, and community-building.

Salary of £40,000 per year outside London with flexibility based on experience; £46,000 if London (within M25) based

Annual salary reviews, 5% employer pension, and company laptop.

Share options in Paloma Health, we all benefit from our success!

A unique leave benefits package, including 25 days of annual leave, plus your birthday off, plus 10 days of paid sabbatical leave every three years.

Time commitment: Full time.

Location: This can be hybrid (3 days/week) in our London office, or fully remote. You would need to make occasional visits to our Devon and Norwich clinics to support assessors working at these locations.

Reporting to: Mark Jenkins, co-founder and CEO

Equality & Diversity: Paloma Health is an equal-opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process. We do not discriminate based on any protected characteristics.

Application process:

Please include a cover letter in the same PDF document as your CV (create one PDF with both your cover letter and CV and attach it to this application) , detailing your interest in the role and how you meet the requirements. The deadline for applications is end of day Monday 10th February 2025.

We understand that applying for a new job takes a lot of work and we value your time. We are looking forward to reading your application.

Join us in revolutionising access to NHS specialist care in England!

Person Specification

Qualifications

Essential

• At least 4 years of experience directly managing 10-15 person teams in fast growing environments, including leading areas such as, rota and scheduling, professional development, and supporting staff wellbeing.
• Excellent influencing skills and able to communicate effectively with staff at all levels.
• Experience working cross-functionally to improve service quality and efficiency.
• Able to balance continuous workforce improvement alongside increasing and changing service demand.
• Experience in creating, delivering and improving training programmes.
• Confident in using Google Sheets or Excel to look at and drive insights from data, and then use these to launch improvement initiatives.
• Excellent coaching skills, with the ability to mediate and resolve conflict situations successfully.

Desirable

• Experience managing clinical teams.
• Qualifications in workforce development or planning, project management, education and training.
• Experience in safeguarding, including level 3 safeguarding training completed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Paloma Health

Address

The Typewriter Building

140 Borough High Street

London

Greater London

SE1 1LB

Employer's website

https://www.paloma.health/ (Opens in a new tab)