Practice Liaison Officer

Job description

Job responsibilities

Business and Strategic Development

• Promote the range of general practice advice and liaison services provided by DDLMC Ltd.
• Support the development of new liaison initiatives, meetings, and events to support GP practices
• Provide input at the DDLMC Executive meetings as required.

LIAISON, SUPPORT AND REPRESENTATION

• Deliver a range of high quality, accurate and responsive advisory and liaison support services to GP practices. Maintain the practice liaison database and the SharePoint practice support pages.
• Maintain a good working knowledge of GMS, PMS, APMS and NHS other contractual regulations.
• Provide advice, guidance and signposting on a range of regulatory, legal, partnership, complaints, and performance matters.
• Maintain a good working knowledge of developments in contracting and commissioning including PCNs, ICS and ICB
• Ensuring the DDLMC Team continues to offer a responsive, professional, high quality service to general practice.
• Develop a good working relationship with internal and external colleagues working for the NHS, Local Authorities, and any other relevant organisations to ensure there is a mutual understanding of the consequences of any policy or service implementation.
• Respond to non-clinical related queries from GP practices and NHS organisations in a prompt and clinical related queries from GP practices and NHS organisations in a prompt and professional manner.
• Alongside the DDLMC Executive advise on changes affecting General Practice.
• Support the DDLMC Executive to work alongside key stakeholders.
• Attend as LMC representative at GPC England LMC conference and UK LMC Annual conference where applicable.

CONFIDENTIALITY

• Always observe a strict code of confidentiality as per the staff handbook.
• Always maintain professional integrity.

INFORMATION MANAGEMENT & TECHNOLOGY (IM&T)

• Only use information/data and technology in line with the IM&T (Information Management and Technology) policies, procedures, and protocols. Technology) policies, procedures, and protocols.
• To save relevant documents and contacts on shared intranet sites for accessibility.
• Keeping up to date with LMC IT systems, efficiently utilising technology and following LMC procedures.
• Work as part of the team to ensure DDLMC Ltd is compliant with IG regulations, including adherence to the Data Protection Act, General Data Protection Regulations, Freedom of Information, and any other relevant IG legislation.

COMMUNICATION

• Communicate effectively with other team members.
• Communicate and liaise effectively with all key stakeholders.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Attend meetings as requested and be an advocate for DDLMC and its constituent practices.

Communication Responsibilities:

Deliver and manage external communications to member practices representing DDLMC through digital platforms such as:

• DDLMC website
• Newsletters E-updates
• Social media platforms
• Email correspondence

Support organisation and delivery of:

• Annual Conferences
• Annual General Meeting
• DDLMC Committee meetings both virtual and in person
• PM meetings as invited or requested
• Attendance and present at ad hoc webinars or conferences

TEAM WORKING

• Participate in a team approach to managing workload and commitments.
• Keep colleagues up to date on a systematic basis.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Person Specification

Qualifications

Desirable

• Relevant Honours degree or professional qualification.

Experience

Essential

• Knowledge of working within General Practice.

Desirable

• Direct Working experience of General Practice.

Skills and behaviours

Essential

• Excellent verbal, writing and IT skills.
• Flexible approach, able to work under pressure and to deadlines, and on own initiative.
• Good interpersonal skills, able to forge good working relationships.
• Able to work as part of a team and adopt a hands on approach.
• Full Drivers Licence with access to own vehicle.

Employer details

Employer name

Derby and Derbyshire GP Provider Board Limited

Address

Kelvin House, Second Floor

RTC Business Park, London Road

Derby

Derbyshire

DE24 8UP

Employer's website

https://joinedupcarederbyshire.co.uk/about-us/provider-collaboratives/ (Opens in a new tab)