Enviva Complex Care

Complex Care Assistant

The closing date is 12 July 2025

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Job summary

Libertatem Healthcare Group is seeking a Complex Care Assistant to work alongside a young client in Rockland St. Mary, Norfolk. The client has complex needs, including Alfie's syndrome, autonomic dysreflexia, and various care requirements. The successful candidate will have the opportunity to make a real difference in someone's life by providing personalized support and engaging with the client's interests and hobbies.

Main duties of the job

The Complex Care Assistant will be responsible for supporting and engaging with the client's personalized routines, completing daily living activities, administering medication, providing emotional support, and maintaining accurate records of care. The role requires excellent communication and interpersonal skills, as well as a compassionate, patient, and empathetic nature. Previous experience in a similar role, preferably in complex care, is preferred.

About us

Libertatem Healthcare Group is a national provider of care and support services for clients who have sustained personal injuries or suffered from medical negligence. The organization is dedicated to putting the client's independence at the center of everything they do, with a focus on providing the best possible support and care.

Details

Date posted

20 May 2025

Pay scheme

Other

Salary

£13.65 to £14.18 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1302808859

Job locations

Libertatem Healthcare Group

Norwich

NR8 6XB


Job description

Job responsibilities

Come Join Our Team!

We have an excellent opportunity for a support worker to work alongside our client in Rockland St. Mary, Norfolk.

Our client is a young man in his 20's who has complex needs, including Alfie's syndrome, autonomic dysreflexia, bowel care, peg feeding, catheter care, non-invasive ventilation, suctioning and medication. He is described by his care team as a joy to work with and an inspiration. He has a wide variety of interests from cartoons, gaming, TV/films, baking and getting out the house, to world politics. Most of all he loves football and is a Chelsea fan.   Due to the clients support needs the successful candidate can be either male or female, will ideally have some experience working with complex needs, have a full UK driving licence and possess the softer skills of being a clear communicator with the motivation and ability to engage the client to build a solid, supporting relationship.

Pay: £13.65 per hour weekdays & £14.18 per hour weekends.

Hours: Full and part-time available

Key Responsibilities:

The Libertatem Healthcare Group (part of Sonderwell) was established to provide the very best levels of care and support for clients who have sustained personal injuries or suffered from medical negligence. Operating on a national basis, we provide our clients with care and support wherever they are located. Our packages put our client’s independence at the very centre of everything we do.

  • Supporting, and engaging with personalised routines inclusive of hoists.
  • Completing daily living activities, including personal hygiene and mobility.
  • Administering medication and monitoring health conditions.
  • Providing emotional support and companionship.
  • Maintaining accurate records of care provided and reporting any changes in clients’ conditions.
  • Collaborating with a range of healthcare professionals and family members to ensure comprehensive care.

Requirements:

  • A genuine passion for working with people and providing care.
  • Excellent communication and interpersonal skills.
  • Compassionate, patient, and empathetic nature.
  • Reliability, commitment, and flexibility.
  • Previous experience in a similar role, preferably in complex care.
  • To be able to deal with challenging behaviours.
  • Ability to work independently and as part of a team.

Libertatem's care philosophy is based on independence, communication and our people, we're dedicated to providing our clients with the best possible support and our people with the tools to achieve it. If you are looking for a rewarding role, where you can make a real difference in someone’s life, we would love to hear from you. For more information contact Daniel.Scratcher@libertatemhealthcare.co.uk

#Libertatem

Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.

The Libertatem Healthcare Group is rated OUTSTANDING with the Care Quality Commission and is a registered provider with CIW in Wales.

Job description

Job responsibilities

Come Join Our Team!

We have an excellent opportunity for a support worker to work alongside our client in Rockland St. Mary, Norfolk.

Our client is a young man in his 20's who has complex needs, including Alfie's syndrome, autonomic dysreflexia, bowel care, peg feeding, catheter care, non-invasive ventilation, suctioning and medication. He is described by his care team as a joy to work with and an inspiration. He has a wide variety of interests from cartoons, gaming, TV/films, baking and getting out the house, to world politics. Most of all he loves football and is a Chelsea fan.   Due to the clients support needs the successful candidate can be either male or female, will ideally have some experience working with complex needs, have a full UK driving licence and possess the softer skills of being a clear communicator with the motivation and ability to engage the client to build a solid, supporting relationship.

Pay: £13.65 per hour weekdays & £14.18 per hour weekends.

Hours: Full and part-time available

Key Responsibilities:

The Libertatem Healthcare Group (part of Sonderwell) was established to provide the very best levels of care and support for clients who have sustained personal injuries or suffered from medical negligence. Operating on a national basis, we provide our clients with care and support wherever they are located. Our packages put our client’s independence at the very centre of everything we do.

  • Supporting, and engaging with personalised routines inclusive of hoists.
  • Completing daily living activities, including personal hygiene and mobility.
  • Administering medication and monitoring health conditions.
  • Providing emotional support and companionship.
  • Maintaining accurate records of care provided and reporting any changes in clients’ conditions.
  • Collaborating with a range of healthcare professionals and family members to ensure comprehensive care.

Requirements:

  • A genuine passion for working with people and providing care.
  • Excellent communication and interpersonal skills.
  • Compassionate, patient, and empathetic nature.
  • Reliability, commitment, and flexibility.
  • Previous experience in a similar role, preferably in complex care.
  • To be able to deal with challenging behaviours.
  • Ability to work independently and as part of a team.

Libertatem's care philosophy is based on independence, communication and our people, we're dedicated to providing our clients with the best possible support and our people with the tools to achieve it. If you are looking for a rewarding role, where you can make a real difference in someone’s life, we would love to hear from you. For more information contact Daniel.Scratcher@libertatemhealthcare.co.uk

#Libertatem

Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.

The Libertatem Healthcare Group is rated OUTSTANDING with the Care Quality Commission and is a registered provider with CIW in Wales.

Person Specification

Qualifications

Essential

  • The successful candidate should have a genuine passion for working with people and providing care, excellent communication and interpersonal skills, and the ability to deal with challenging behaviors. Previous experience in a similar role, preferably in complex care, is preferred.
Person Specification

Qualifications

Essential

  • The successful candidate should have a genuine passion for working with people and providing care, excellent communication and interpersonal skills, and the ability to deal with challenging behaviors. Previous experience in a similar role, preferably in complex care, is preferred.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Enviva Complex Care

Address

Libertatem Healthcare Group

Norwich

NR8 6XB


Employer's website

https://sonderwell.co.uk/ (Opens in a new tab)

Employer details

Employer name

Enviva Complex Care

Address

Libertatem Healthcare Group

Norwich

NR8 6XB


Employer's website

https://sonderwell.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Libertatem Healthcare Group

recruitment@sonderwell.co.uk

Details

Date posted

20 May 2025

Pay scheme

Other

Salary

£13.65 to £14.18 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1302808859

Job locations

Libertatem Healthcare Group

Norwich

NR8 6XB


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