Regional Operations Manager (South & London)

Enviva Complex Care

The closing date is 20 May 2025

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Job summary

This is a key leadership role in a growing healthcare organization, responsible for overseeing care operations across a regional area. The successful candidate will have a strong background in operational management within the healthcare or social care sector, with a proven track record of driving service quality, team engagement, and business growth.

Main duties of the job

As the Regional Operations Manager, you will be responsible for leading a team of Field Care Managers and Senior Nurse Managers to ensure the smooth and efficient delivery of care services across the South East and London regions. This will involve managing staffing and workforce planning, monitoring service quality and compliance, driving recruitment and retention, and building strong relationships with clients, families, and internal stakeholders. You will be a proactive problem-solver, ensuring seamless service delivery at all times and contributing to the overall growth and success of the organization.

About us

Libertatem Healthcare Group is a leading provider of high-quality, compassionate care services across the UK. With a strong focus on client-centred care and a values-driven culture, the organization is committed to making a meaningful difference in the lives of its clients and employees. As a Regional Operations Manager, you will play a crucial role in driving operational excellence and contributing to the company's continued growth and success.

Date posted

24 March 2025

Pay scheme

Other

Salary

£50,000 to £60,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1265502914

Job locations

Libertatem Healthcare Group

South East

RG21 5NE


Job description

Job responsibilities

About the opportunity:

At Libertatem, we provide exceptional, high-quality care – and we need an outstanding Regional Operations Manager to make it happen. If you’re a strategic thinker, a people-focused leader, and an operational powerhouse, this could be your next big move.

You’ll be at the forefront of our regional care delivery, leading Field Care Managers and working closely with Senior Nurse Managers to ensure care services run smoothly and to the highest standards. From team leadership and carer engagement to service quality, recruitment, and business growth, this role is all about making a meaningful impact where it matters most.

Your Key Responsibilities

  • Leadership & People Management – Lead, inspire, and support regional care teams, driving engagement, retention, and professional growth.
  • Operational Excellence – Ensure services are well-staffed, efficient, and compliant with CQC/CIW/RQIA regulations.
  • Recruitment & Workforce Planning – Oversee regional hiring, ensure vacancies are filled efficiently, and support new care package mobilisations.
  • Customer & Stakeholder Engagement – Build strong relationships with clients, families, and internal teams to ensure service excellence.
  • Performance & Growth – Drive KPI success in carer retention, recruitment speed, package retention, and service expansion.
  • Crisis Management & On-Call Support – Be a proactive problem-solver, ensuring smooth service delivery at all times.

The successful candidate will be able to demonstrate the following:

  • Strong leadership experience in a field-based operational role
  • Background in healthcare, social care, or domiciliary care (Complext Care, related regulations and CQC knowledge is a big plus!)
  • A hands-on, solution-focused approach to operational challenges
  • Proven ability to drive recruitment, workforce planning, and service quality
  • Experience using workforce management systems (One Touch is a bonus!)

In return we are offering:

  • Salary up to £50,000 - £60,000 per annum.
  • Comprehensive training and development opportunities
  • Annual leave – 25 days + bank holidays
  • The opportunity to work with skilled teams delivering compassionate, client-centred care.
  • Support for personal and professional development in a dynamic, values-driven organisation.

Interested? Then APPLY now for immediate consideration.

All our vacancies are handled by our internal recruitment team at Vero HR, therefore any unsolicited CV’s and/or Agency Terms of Business will not be accepted. For any recruitment agency enquiries please email enquiries@verohr.co.uk

#L1-RC1? #vero

Why Join Us?

At Libertatem, we value our team members and strive to create a supportive and engaging work environment. As a Regional Operations Manager, you'll have the opportunity to make a real impact on the lives of our clients and carers, driving excellence in care delivery and contributing to our growth and success.

Job description

Job responsibilities

About the opportunity:

At Libertatem, we provide exceptional, high-quality care – and we need an outstanding Regional Operations Manager to make it happen. If you’re a strategic thinker, a people-focused leader, and an operational powerhouse, this could be your next big move.

You’ll be at the forefront of our regional care delivery, leading Field Care Managers and working closely with Senior Nurse Managers to ensure care services run smoothly and to the highest standards. From team leadership and carer engagement to service quality, recruitment, and business growth, this role is all about making a meaningful impact where it matters most.

Your Key Responsibilities

  • Leadership & People Management – Lead, inspire, and support regional care teams, driving engagement, retention, and professional growth.
  • Operational Excellence – Ensure services are well-staffed, efficient, and compliant with CQC/CIW/RQIA regulations.
  • Recruitment & Workforce Planning – Oversee regional hiring, ensure vacancies are filled efficiently, and support new care package mobilisations.
  • Customer & Stakeholder Engagement – Build strong relationships with clients, families, and internal teams to ensure service excellence.
  • Performance & Growth – Drive KPI success in carer retention, recruitment speed, package retention, and service expansion.
  • Crisis Management & On-Call Support – Be a proactive problem-solver, ensuring smooth service delivery at all times.

The successful candidate will be able to demonstrate the following:

  • Strong leadership experience in a field-based operational role
  • Background in healthcare, social care, or domiciliary care (Complext Care, related regulations and CQC knowledge is a big plus!)
  • A hands-on, solution-focused approach to operational challenges
  • Proven ability to drive recruitment, workforce planning, and service quality
  • Experience using workforce management systems (One Touch is a bonus!)

In return we are offering:

  • Salary up to £50,000 - £60,000 per annum.
  • Comprehensive training and development opportunities
  • Annual leave – 25 days + bank holidays
  • The opportunity to work with skilled teams delivering compassionate, client-centred care.
  • Support for personal and professional development in a dynamic, values-driven organisation.

Interested? Then APPLY now for immediate consideration.

All our vacancies are handled by our internal recruitment team at Vero HR, therefore any unsolicited CV’s and/or Agency Terms of Business will not be accepted. For any recruitment agency enquiries please email enquiries@verohr.co.uk

#L1-RC1? #vero

Why Join Us?

At Libertatem, we value our team members and strive to create a supportive and engaging work environment. As a Regional Operations Manager, you'll have the opportunity to make a real impact on the lives of our clients and carers, driving excellence in care delivery and contributing to our growth and success.

Person Specification

Qualifications

Essential

  • The successful candidate will have significant leadership experience in a field-based operational role within the healthcare or social care sector. A background in complex care, related regulations, and CQC/CIW/RQIA knowledge is highly desirable. You will demonstrate a hands-on, solution-focused approach to operational challenges, with a proven ability to drive recruitment, workforce planning, and service quality. Experience using workforce management systems, such as One Touch, is an advantage.
Person Specification

Qualifications

Essential

  • The successful candidate will have significant leadership experience in a field-based operational role within the healthcare or social care sector. A background in complex care, related regulations, and CQC/CIW/RQIA knowledge is highly desirable. You will demonstrate a hands-on, solution-focused approach to operational challenges, with a proven ability to drive recruitment, workforce planning, and service quality. Experience using workforce management systems, such as One Touch, is an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Enviva Complex Care

Address

Libertatem Healthcare Group

South East

RG21 5NE


Employer's website

https://sonderwell.co.uk/ (Opens in a new tab)

Employer details

Employer name

Enviva Complex Care

Address

Libertatem Healthcare Group

South East

RG21 5NE


Employer's website

https://sonderwell.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

Libertatem Healthcare Group

recruitment@sonderwell.co.uk

Date posted

24 March 2025

Pay scheme

Other

Salary

£50,000 to £60,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1265502914

Job locations

Libertatem Healthcare Group

South East

RG21 5NE


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