Job responsibilities
About Us
DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:
Compassionate care that is trauma informed and supportive
Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients
Respectful of peoples cultural and religious beliefs
Empowerment we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing
Job Summary
The Workforce & Resourcing Manager is responsible for ensuring the organisation has the right people, in the right roles, at the right time to meet contractual and operational requirements.
The role combines:
Workforce management (capacity, rotas, utilisation, absence, and deployment), and
Recruitment management (line management of recruiters and oversight of hiring pipelines).
The postholder will ensure that staffing levels support delivery of contracts with NHS England, the Home Office, and NHS Trusts, while controlling workforce cost and risk.
This is a people management role with responsibility for managing recruiters and coordinating workforce activity with Operations and Contracts.
Key Responsibilities
Workforce Management
- Develop and maintain workforce capacity models aligned to contract volumes and service demand
- Ensure appropriate staffing levels and skill mix across services
- Manage short- and medium-term workforce planning
- Monitor and manage absence, vacancies, and turnover
- Coordinate redeployment, overtime, and temporary staffing where required
- Escalate workforce risks that may impact contract delivery
Recruitment & Resourcing Management
- Line manage recruiters, including workload allocation, performance management, and development
- Set recruitment priorities based on operational demand
- Oversee recruitment pipelines and time-to-hire
- Ensure recruitment activity meets contractual and compliance requirements
- Coordinate onboarding and workforce readiness
Performance & Cost Control
- Monitor workforce KPIs (fill rates, utilisation, time-to-hire, absence, attrition)
- Control workforce costs, including agency and subcontractor usage
- Identify opportunities for efficiency and productivity improvement
Compliance & Governance
- Ensure staffing meets contractual, regulatory, and internal policy requirements
- Maintain accurate workforce records and reporting
- Support audits, inspections, and contractual assurance activity
- Work closely with the Contracts Manager to ensure staffing obligations are met
Stakeholder Management
- Work with Operations, HR, Finance, and Contracts to align workforce supply with service delivery
- Provide regular workforce reports and forecasts to senior management
- Act as the central point of coordination for staffing and recruitment activity
Scope & Complexity
- Responsibility for workforce capacity across multiple public sector contracts
- Line management of recruitment staff
- High impact on service delivery, compliance, and cost control
Qualifications
Essential
- Educated to degree level or equivalent professional experience
- Experience in workforce management, resourcing, or operational staffing
- Experience managing or supervising recruiters or recruitment activity
- Strong understanding of workforce planning and capacity management
Desirable
- Professional qualification in HR, workforce planning, or business management
- Experience working in public sector or regulated environments
- Training in employment law, workforce analytics, or operational planning
Skills & Experience
Essential
- Proven experience managing workforce supply and demand
- Experience leading or supervising recruitment teams
- Strong analytical and organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Confident stakeholder management and communication skills
Desirable
- Experience supporting NHS, Home Office, or other government contracts
- Experience working with subcontractors or temporary workforce providers
- Familiarity with workforce management or e-rostering systems
Personal Attributes
- Structured and methodical
- Commercially aware and risk-focused
- Confident leading people and making decisions
- Comfortable escalating risks and raising concerns where necessary
- Able to work autonomously within an operational environment
General Information
The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.
Benefits
Pension salary scheme available
Employee Assistance Programme (EAP): confidential 24/7 support
Access to perks at work
Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time.
EMAIL CV TO: RECRUITMENT@DRPASECURE.CO.UK
Shortlisted candidates will be asked for RTW, DBS/CTC consent and references.
