Job summary
You will co-ordinate the clinical diary and scheduling of appointments. This will require communication betweenservice users and their external stakeholders, clinicians, and the internal team of clinical administrators.
Main duties of the job
Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments areoffered/completed within the time frame specified. Responding to new enquiries received by the service toprovide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiryconversion rate. Working toward enquiry conversion service targets.o Update NHS System One as required and also help to set up System One accounts for new users. Deal with complaints and patient sensitivities. Proofread, finalise, and email assessment reports that have been concluded on the system. Receiving/sending emails from NMP's to clients/GP. Monitor our long waiters list and resolve relevant issues. Collection and distribution of post/new referrals to the team. Maintain a monthly log of all new referrals to team. Cover colleagues work when they are on leave or due to illness or if they are over capacity. Discharging all patients from our team once their assessments are complete. Refer patients to post diagnostic support partners where appropriate.o Data input and uploading case documentation to inhouse database.o Liaising with External contacts (schools).o Ensuring internal/external clinic rooms are booked as required.o Training and supervising new starters within the team.
Further details concerning commission payment rates will be shared with shortlisted candidates.
About us
The ND department at Mind Professionals is a small team making a big difference in the neurodevelopmental sector. It aims to support andempower patients through their diagnostic journey
Details
Date posted
20 May 2025
Pay scheme
Other
Salary
Depending on experience £23,000 plus commission
Contract
Permanent
Working pattern
Full-time
Reference number
828-PROVIDE3503
Job locations
Mind Professionals
1 Stow Court
Cambridge
CB25 9AS
Employer details
Employer name
Provide Wellbeing
Address
Mind Professionals
1 Stow Court
Cambridge
CB25 9AS
Employer's website
Employer contact details
For questions about the job, contact:
Neurodevelopmental Service Manager
Mr James Chambers
james.chambers@mindprofessionals.com
01223813838