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Service Manager

Provide Wellbeing

The closing date is 12 May 2025

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Job summary

The role is responsible for the management of day-to-day operations for Provide Wellbeing Services, (this can include the delivery of Surgical and Neurodevelopment services) and will have responsibility for direct line management and wider leadership support across the operational team.

The post holder will enable the successful delivery of high-quality services for service users and their families and will ensure systems and processes that enable the team to function effectively are successfully embedded within the service.

The role requires an innovative mindset and with the ability to work well autonomously as well as within team.

Main duties of the job

Responsible for operational management of the Provide Wellbeing services, taking responsibility for the day-to-day planning and delivery of the service and directly reporting to the Head of Division.

About us

About Provide Provide is a Community Interest Company (social enterprise) delivering a broad range of health and social care services in the community and are committed to making sure that they are safe, responsive and of high quality.

We work from a variety of community settings, such as three community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults.

Why work for Provide Provide is a highly respected award-winning health and social care provider. We are growing in size and influence, transforming lives by treating, caring and educating people. We recognise the value of recruiting a diverse, multi-cultural workforce by encouraging diversity through our recruitment practice. We believe in investing in all our staff and rewarding high standards of care. We expect our staff to uphold our values at all times which are Care, Innovation and Compassion.

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£40,000 to £45,000 a year Pro Rata. Non AfC role, locally agreed salary

Contract

Permanent

Working pattern

Full-time

Reference number

828-PROVIDE3443

Job locations

Provide HQ

900 The Crescent

Colchester

CO4 9YQ


Job description

Job responsibilities

Oversight of clinical capacity planning and clinic planning and scheduling, to ensure capacity and demand are mapped and waiting times are monitored, implementing appropriate plans as required to maintain acceptable waiting times.

To develop and maintain systems and processes to aid service delivery and to ensure SOPs and processes are disseminated, understood and implemented

Oversight of the contracted workforce, to ensure contracts are maintained, reviewed, and updated as appropriate and in line with local policy.

Oversight of HR and recruitment processes and input into talent acquisition and recruitment.

To be responsible for specific functions within the service as agreed with the senior leadership team. To identify and implement initiatives to support continuous quality improvements and service developments.

Responsible for delivery of strategic objectives of the service and to actively participate in the planning of operational developments and design of the service.

To monitor and respond to incidents on the Incident Reporting System and ensure learning from incidents is shared and when required, leads to changes in service delivery.

To monitor and support with responding to complaints.

To provide regular information and data returns and reports as required and with the support of the Data & Compliance Manager, to collate information and analyse data for internal and external monitoring as per service specification (local and national) requirements.

Maintenance of CQC compliance in the key areas of safe, effective, caring, responsive and well led across the Surgical service, this may include Registered Manager responsibility.

Ensuring audit schedules are devised and maintained and these are used to drive service quality improvement.

Job description

Job responsibilities

Oversight of clinical capacity planning and clinic planning and scheduling, to ensure capacity and demand are mapped and waiting times are monitored, implementing appropriate plans as required to maintain acceptable waiting times.

To develop and maintain systems and processes to aid service delivery and to ensure SOPs and processes are disseminated, understood and implemented

Oversight of the contracted workforce, to ensure contracts are maintained, reviewed, and updated as appropriate and in line with local policy.

Oversight of HR and recruitment processes and input into talent acquisition and recruitment.

To be responsible for specific functions within the service as agreed with the senior leadership team. To identify and implement initiatives to support continuous quality improvements and service developments.

Responsible for delivery of strategic objectives of the service and to actively participate in the planning of operational developments and design of the service.

To monitor and respond to incidents on the Incident Reporting System and ensure learning from incidents is shared and when required, leads to changes in service delivery.

To monitor and support with responding to complaints.

To provide regular information and data returns and reports as required and with the support of the Data & Compliance Manager, to collate information and analyse data for internal and external monitoring as per service specification (local and national) requirements.

Maintenance of CQC compliance in the key areas of safe, effective, caring, responsive and well led across the Surgical service, this may include Registered Manager responsibility.

Ensuring audit schedules are devised and maintained and these are used to drive service quality improvement.

Person Specification

Experience

Essential

  • Operational Management

Qualifications

Essential

  • Degree or relevant experience in health related management
  • NHS/Health care management experience

Desirable

  • Management leadership qualifications
Person Specification

Experience

Essential

  • Operational Management

Qualifications

Essential

  • Degree or relevant experience in health related management
  • NHS/Health care management experience

Desirable

  • Management leadership qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Provide Wellbeing

Address

Provide HQ

900 The Crescent

Colchester

CO4 9YQ


Employer's website

https://providewellbeing.co.uk/ (Opens in a new tab)

Employer details

Employer name

Provide Wellbeing

Address

Provide HQ

900 The Crescent

Colchester

CO4 9YQ


Employer's website

https://providewellbeing.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager

Lisa Joy

L.joy2@nhs.net

03003039966

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£40,000 to £45,000 a year Pro Rata. Non AfC role, locally agreed salary

Contract

Permanent

Working pattern

Full-time

Reference number

828-PROVIDE3443

Job locations

Provide HQ

900 The Crescent

Colchester

CO4 9YQ


Supporting documents

Privacy notice

Provide Wellbeing's privacy notice (opens in a new tab)