Clinical Service Manager

Job description

Job responsibilities

Patient Services

Provide an appropriate and evidence based Prosthetic service to patients using your Centre. Ensure that packages of Prosthetic care are agreed by the Patient, are affordable to the NHS and meet the commercial needs of the Company. Ensure that packages of Prosthetic care have proper management and clinical controls attached to stand the test of best practice scrutiny.

Develop and maintain a partnership relationship with your NHS centre management. Ensure the relationship is based upon mutual respect and meets the financial and service needs of the NHS.

Ensure that the service provided by your centre contributes to the profitability and sustainability of the Company. Ensure all reporting requirements are met in a timely way. Ensure that, wherever possible, Company products are used. Ensure you contribute to the management and financial planning and target setting process.

Personnel

Provide leadership and supervision, on a day-to-day basis, for all the staff under your control. Ensure CPD programmes are in place and fulfilled, all staff have an appraisal/ PDR annually and a review at the midpoint, and that discipline and satisfactory standards of conduct and performance are maintained.

Ensure training, development of skills and supervision needs of staff are set to meet the needs of the business and people and are agreed and delivered for all your staff.

Production and Limb Repair

Ensure, with your Workshop Manager, the efficient and effective use of the workshop and the workshop staff in delivering a right first time production performance. Ensure Technicians are technically and managerially well supported.

Stores & Stock Management

Ensure, with your Workshop Manager, that inventory, WIP and patient stock is managed within target. Ensure inventory is managed to optimally support the Centres production requirements. Ensure stock audit and monitoring as carried out as required.

Administration

Ensure maintenance of patient records. Submit details of employee attendance and statistical returns to Head Office as required. Liaise with NHS personnel with regard to patient appointments, invoicing, order progress etc. Overall responsibility in the Centre for compliance with the company quality management system - ISO 9002.

Premises

Ensure premises and all facilities are operating in a safe and efficient manner and are fit for purpose.

General

The postholder will need to be flexible in their approach, undertaking, as necessary, any other duties appropriate to the position. Due to the nature of your role, it may be necessary to work to time constraints and tight deadlines. This may require you to work beyond your contracted hours and on weekends from time to time. This is a senior post and, as such, is not eligible for overtime payment.

Some information handled within this post will be strictly confidential and must be treated as such. The post holder will be required to promote a positive image of the Company and work with discretion at all times.

Peer support for this role is provided through regular team meetings along with individual support from your manager. You are expected to attend the majority of meetings through the year and may be asked to attend and contribute to other industry and company events at various locations.

Person Specification

Experience

Essential

• Experience in leading and motivating multidisciplinary teams
• Experience in a healthcare, NHS or regulated service environment
• Strong understanding of service performance and clinical governance
• Excellent stakeholder communication skills
• Experience in budget oversight and service delivery
• Familiarity with CQC and safeguarding responsibilities (or a willingness to learn)

Desirable

• Management qualifications or previous experience in prosthetics and orthotics are welcome but not essential were committed to supporting your development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Steeper Group

Address

St. Marys Hospital

Milton Road

Portsmouth

PO3 6AD

Employer's website

https://www.steepergroup.com/ (Opens in a new tab)