Job responsibilities
Job Summary
The role of the Service Manager within ADHD 360 is multifaceted,
requiring a balance of leadership skills, clinical expertise and a commitment
to maintaining the delivery of high-quality care. As a pivotal member of the
team, you will play a key role in coordinating and leading a group of Team
Leads and Clinical Leads, ensuring the effective functioning of the clinical
teams, the safe delivery of care, and excellent patient experience.
In your role as Service
Manager, you will be expected to role model the behaviours and values of our
organisation whilst demonstrating your clinical responsibilities and
specialised skills as an ADHD Practitioner. This requires you to be an
independent / supplementary Prescriber, supporting patients throughout their
treatment pathway which will include the triage, assessment, diagnosis and
where appropriate treatment of adults and or Children in the care of ADHD 360.
The Service Manager
will, along with the Nurse Consultant and Clinical Director on the development
of relevant services and see that they contribute to the performance of the service
overall. You will be working in partnership with the Nurse Consultant and
Clinical Director, to ensure the effective provision of high quality, safe
services, against agreed outcome measures, service level agreements, and activity.
Essential Duties and Responsibilities
Manage, engage, support, and develop high performing teams including
the Line management of Team Leads
Oversee performance management of clinical staff
Key point of contact for risk and safeguarding concerns that are
escalated to Team Leads
Oversee the recruitment of the clinical workforce
To provide operational leadership for the
Service with Deputy Clinical Director (Dep CD) to ensure the effective
provision of high quality, safe clinical services for patients against agreed
outcome measures, service level agreements, activity and financial targets.
To provide strong visible, inclusive and
compassionate leadership across the Service.
To constantly review and improve the
service, taking into account local and national guidelines and guidance from
professional leads
To ensure that effective strategies are
in place for the Service and that key elements of the service are joined up
with the Clinical Director and Dep CD
Deputise for Dep CD as required
To work in conjunction with Operations
Team to introduce systems that ensure the collection and analysis of complex
data for continuous performance measurement of services within the Service. (assessment,
fulfilment)
Share responsibility alongside the Dep CD
for the performance management of the service, and contribute towards
performance management, demonstrating achievement of objectives on a consistent
basis within agreed timescales.
Ensure that effective governance
arrangements are in place for identifying and mitigating risk and that a
culture exists of continuous service review, transformation and evaluation and
where staff can raise concerns safely.
Identify, develop, implement and review
effective systems for the comprehensive performance management and improvement
services and to lead the identification, monitoring and reporting of key
performance indicators for these services.
Undertake and/or supervise investigations
following incidents, accidents or complaints and where appropriate seek
guidance and support from Dep CD and colleagues as required to identify and
undertake any remedial action if relating to clinical services directly and to
take disciplinary action as required, ensuring that there is wide spread
dissemination of the lessons learned.
Establish information flows, analysis,
and reporting that supports a culture of evidence based management decisions.
Contribute to the development and
management of a Service Risk Register.
To provide strong visible, inclusive and
compassionate leadership across the Service, ensuring delivery of high quality,
safe and effective services, against agreed outcome measures, service level
agreements, activity and finance targets.
Have an understanding of the national
perspective and future strategy for the NHS and related areas of health to
ensure that staff in your teams are fully aware of the implications and can
contribute effectively to service improvement.
Provide a clear, effective and
appropriate leadership style that engages and empowers all members of your Team
to perform to high standards and innovate.
Ensure supportive staff management
arrangements are in place and carry out Appraisals and 6 CCE for direct
reports. Ensure all staff in sphere of responsibility have specific objectives
and effective personal development plans including identifying the learning and
development needs of individuals.
Develop staff knowledge and skills to
promote equality and diversity and address inequalities both in employment and
service delivery. Ensure specific equality, diversity and inclusion objectives
are included in PDRs.
To undertake other duties commensurate
with this grade of post in agreement with the relevant line manager.
Responsible for ensuring identified
training and development is undertaken appropriate to the postholders role.
In addition to your Service Manager role, you will be required to
meet the requirements of the ADHD Practitioner Job description as outlined
below:
Assessments for people with ADHD,
considering differential and/or co-occurring conditions to make diagnostic
decisions.
You will practice as a non-medical
prescriber (independent/supplementary prescribing) to develop and implement
treatment and titration plans, ensuring physical observations are obtained and
reviewed.
You will support the patient throughout
their treatment journey, conducting regular follow ups for adults and/or
children under your care until they have reached stability and optimisation.
Perform patient risk assessments and
review safeguarding needs in conjunction with treatment strategies during the
patient journey.
Responsibility for ensuring that the
prescription is written as per legal requirements for controlled and
non-controlled drugs
Maintain accurate and timely client
records on Chrysalis and associated clinical templates, adhering to
professional requirements for accurate record keeping, and the recording of
prescriptions in accordance with ADHD 360 policy.
Demonstrate
a clear understanding and adherence to security in relation to prescription
security and management.
You will be responsible for recognising
and reporting clinical Incidents and near misses to support the culture of
continuous learning and improvement.
Qualifications and Experience
Qualified
nurse, current UK registration and PIN with the NMC, Pharmacy Practitioner
with GPhC registration, Medic on GMC Register without practice restrictions
(Essential)
Qualified
Medical or Non-medical Prescriber (NMP) with current registration (Essential)
Specialist
ADHD Nurse/ Pharmacist with experience (Desirable)
To work unsupervised and independently
within the NMC Code of Professional Conduct, or GPHc Standards. (Essential)
Expert
level of understanding of the pharmaceutical treatment options for ADHD (Essential)
Experience managing and supervising
staff, including dealing with organisational change, conflict management and
performance management. (Essential)
Experience of participation in Clinical Governance
processes including Clinical Audit, prioritising patient safety and quality.
Previous experience in a managerial
clinical post (essential)
Demonstrable Skills:
Demonstrable ability to connect with and
provide support for children and/ or Adults
Familiarity with EPR systems
Willingness to learn and follow clinics
standards of practice
Excellent communication skills, ability to
communicate effectively with staff and patients
Sufficient IT skills to be able to undertake
a remote post with virtual assessments
Ability to work alongside others within a
multi-disciplinary team setting.
Professional approach consistent with
regulatory body expectations
Excellent time management and ability to
manage own workload
Safeguarding Responsibilities
ADHD360
is committed to safeguarding and promoting the welfare of children, young
people, and adults. Safeguarding is everyone's responsibility, and all
employees are required to act in such a way that always safeguards the health
and wellbeing of children, young people, and adults that you may come into
contact with during your work. To fulfil these duties, you will be required to
participate and attend appropriate mandatory training to recognise the signs
and symptoms of abuse and how to respond to these signs and symptoms. All
employees are required to adhere to local and national safeguarding policies
and guidance. All employees must also ensure that they understand and act in
accordance with this clause. If you do not understand exactly how this relates
to you personally, then you must ensure that you seek clarification from your
line manager or refer to the company Safeguarding policy. Equally, all managers
have a responsibility to ensure that their team understand their individual
responsibilities regarding the safeguarding of children, young people and
adults.
